DFS Furniture - Ipswich Reviews 

4,372
TrustScore 5 out of 5

4.9

James Bennett Ave, Futura Park 1, IP3 9SP Ipswich, GB


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See what reviewers are saying

Rated 5 out of 5 stars

recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady w... See more

Company replied

Rated 5 out of 5 stars

Mark is a true professional, an asset to DFS. He got to know me & my family, listened to what I wanted and tailored his solution to us. He provided no pressure and found the perfect balance between be... See more

Company replied

Rated 5 out of 5 stars

We went to the Ipswich store to just have a look at some sofas the first staff member greeted us but weirdly never got up to greet us. We had a short look around then Alex came out and couldn’t be a... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at DFS today, thanks to Mark. He was incredibly friendly, patient, and professional from start to finish. He took the time to explain everything in detail, showed us... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • James Bennett Ave, Futura Park 1, IP3 9SP, Ipswich, United Kingdom

  • 0333 999 9847

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(4,372)

99,267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great staff

Great staff. Attentive, helpful, efficient, polite. Even made us a cup of tea!

July 18, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Lisa was extremely helpful

Not pushy , gave us all the information we needed and very helpful

July 18, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Good chouces

Good chouces, value for money and attentive staff.

July 17, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful not to pushy

Very helpful not to pushy

July 16, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello Jason,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Mark is a true professional

Mark is a true professional, an asset to DFS. He got to know me & my family, listened to what I wanted and tailored his solution to us. He provided no pressure and found the perfect balance between being with us and leaving us alone. Mark is an expert in his field and I would look forward to doing business with him again.

July 15, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

It was a very easy and pleasant…

It was a very easy and pleasant purchase the salesman was very helpful and happy with everything he explained to us about delivery and sofa care

July 14, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello Janet,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Amazing experience will definitely come…

Amazing experience will definitely come back in the future , mark was outstanding with supporting and guiding us though all processes , friendly smiles all round , wouldn’t be writing this without his help

July 14, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello Jamie,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Richard was great

Richard was very pleasant, patient and helpful upon our multiple visits to the store. Nothing was too much for him and he was honest. I couldn't wish for a better service.

June 1, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello Beverly,

Thanks for your lovely feedback, we’re glad to hear Richard met your expectations and gave you all the info you needed to make your purchase.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Lisa was very friendly and informative

Lisa was very friendly and informative, and after asking a few question, she found us exactly what we liked.

July 14, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello Chris,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fantastic service

Fantastic service

July 4, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Exceptional service

What made our experience great was the service, Ross was the person that helped and later in the car, we spoke of what an amazing salesman he was, he didn't push us in anyway shaoe or form to take out extra insurance or buy something we didn't want and we ended up getting more than what we needed as he was so open and honest with us. Very informative, very kind and didn't bombard us with a ton of irrelevant information. 10/10 to Ross and a 10/10 to the venue, it was very well presented and had exactly what we were hoping to find in regards to the perfect sofa for us.

July 12, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Richard was amazing

Richard was amazing! Could not fault him! Made me and my partner feel at ease. Described everything in simple terms. Wasn’t pushy. Explained things properly. Answered all my questions! It felt like we were actually talking to a proper human not a robot!! Honestly the best member of staff you have!!!

July 12, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you for your kind review. We are so happy that you enjoyed your experience with Richard in store. We hope you love your furniture when it arrives in your home.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Well done

Plenty of time allowed for testing etc of soda

July 11, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff and service was great

The staff and service was great. they were informative, very helpful and helped us out to get a really good deal.

July 4, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you for sharing your kind feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Review

Helpful and informed staff

July 4, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We went to the Ipswich store to just…

We went to the Ipswich store to just have a look at some sofas the first staff member greeted us but weirdly never got up to greet us.
We had a short look around then Alex came out and couldn’t be any more helpful we were only going in for a look and ended up spending £4500.

July 3, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello Clive,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Friendly staff and wonderful environment

recently visited the DFS sofa and furniture store and had such a great experience. I really loved the environment, it felt welcoming and comfortable. The staff were also amazing, especially the lady who guided us. She was very kind, friendly, and had such a lovely nature. She made our visit even more enjoyable. Overall, a wonderful experience!

July 10, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello Diya,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Our experience with tina

Tina made me, my partner and son feel welcome considering we were young she did a fantastic job in explaining every detail not hesitating to repeat things. We went in with options in mind and she found the sofa for us in under 2 minutes it was a perfect experience.

July 10, 2026
DFS Furniture - Ipswich logo

Reply from DFS Furniture - Ipswich

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

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