We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included... See more
Company replied
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Daniel was very imformative about the sofa Extremely helpful did not push us to purchase extras Very friendly and approchable sat down with us and talked us through everything You even get offe... See more
Company replied
Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease.... See more
Company replied
Great experience! Lots of helpful information, which really helped my decision making. Josh (big) was very patient. Impressed by the amount of detail that went into making sure my purchase was cor... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom
- 0333 999 9833
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Customer service Shana ( think it’s her…
Customer service Shana ( think it’s her name ) was fantastic
August 16, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
We were served by a delightful lady…
We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included us all, really help with colour choices and finding a display that resembled our wallpaper at home to see how the colour would match. We explained our budget and she brought the total to within that. Explained everything very clearly, we are in no doubt what we have and what to expect.
August 16, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
Elie who was helping us with our choice…
Elie who was helping us with our choice and purchase was fantastic and was extremely helpful
August 15, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Fantastic and smooth process from start…
Fantastic and smooth process from start to finish! Would completely recommend Mike.
August 15, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Daniel was very imformative about the…
Daniel was very imformative about the sofa
Extremely helpful did not push us to purchase extras
Very friendly and approchable sat down with us and talked us through everything
You even get offered a drink which was nice
Atomosphere was very relaxing not rushed or pushed into buying a sofa
August 15, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Lincoln
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent experienced member of staff…
Excellent experienced member of staff Daniel.
Very helpful and thorough would definitely recommend DFS.
August 14, 2026
Reply from DFS Furniture - Lincoln
Hello Jayne,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Exceptional staff and great selection of sofas.
This store has exceptional staff with great customer service. The store has a really nice atmosphere and a wide selection of sofas. We were looked after by Daniel who made the process of the purchase of our new sofa very easy. I would highly recommend this store to family and friends.
August 13, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Megan was very helpful and answered all…
Megan was very helpful and answered all our questions.
August 12, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Little Josh was very helpful with our…
Little Josh was very helpful with our order and explained everything clearly regarding delivery etc
August 12, 2026
Reply from DFS Furniture - Lincoln
Hello Katherine,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Went in to buy a new sofa
Went in to buy a new sofa, done and dusted in no time. Very quick and professional and no pushy salesperson either. Very happy.
August 12, 2026
Reply from DFS Furniture - Lincoln
Hello Karen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Elle was wonderful
Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease. We walked out of there feeling confident with our selection and what the next steps look like with delivery and caring for our sofa.
August 7, 2026
Unprompted review
Reply from DFS Furniture - Lincoln
Hello Abbie,
We're really grateful you shared this amazing 5* review. We are glad to hear that Elle helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.
Kind regards,
Lia
DFS Customer Support
Great Customer Service
We were warmly greeted by Sham our sales representative. After confirming the furniture we wanted and colours available, we made out choice and everything was plain sailing throughout the process.
August 10, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Lincoln
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Lovey young lady explained everything…
Lovey young lady explained everything and answered my questions . No pressure to buy but at the same time very encouraging. Very patient. Made me a lovely coffee.hense I purchased a sofa and chair
August 9, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Shona was excellent gave us all
Shona was excellent gave us all
The information we could need and showed us the features of the sofa
July 28, 2026
Reply from DFS Furniture - Lincoln
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great advice
The adviser was very helpful with her suggestions and explained everything clearly . Her customer service was excellent.
August 5, 2026
Reply from DFS Furniture - Lincoln
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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