Excellent service from Fahima! She explained the entire process from start to finish and covered everything, from placing the order to caring for and maintaining the sofas. I honestly can't reco... See more
Company replied
Location
Switch locationUnit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD Luton, GB
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See what reviewers are saying
We were able to walk around without staff following. Relaxed browsing makes it a better experience. Customer service was very good when needed.
Company replied
The store manager, FAHIMA, was a great person, and I was really happy with how he dealt with my friends and me when we entered the Luton showroom. He was very kind and professional, showing us the bed... See more
Company replied
Very relaxed atmosphere in the store. No pressure from sales advisors. When I’d decided what I wanted it was all explained to me and the guy even went over things twice just to make sure I understood... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Unit 1, Chaul End Lane, Hatters Way Retail Park, LU48FD, Luton, United Kingdom
- 0333 999 9821
4.9
Excellent
2K reviews
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Reply from DFS Furniture - Luton
Hello,
Thank you for your great feedback.
Kind regards
Holly M
DFS Customer Support
Very happy experience
Very happy experience, the girl was informative and clear about all the things l needed to know.
May 23, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Good service in the store, good choice
Staff members are attentive but not overly attentive which I found good. Choice in the store was decent and staff were friendly and knowledgeable about everything I asked them about. Yet to receive my order, so don’t have any experience with the delivery service and the quality of the product
May 21, 2026
Reply from DFS Furniture - Luton
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
It was very good and helpful
May 21, 2026
Reply from DFS Furniture - Luton
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
We were able to take the leather colour…
We were able to take the leather colour samples home to confirm before placing the order. Very helpful assistant.
May 20, 2026
Reply from DFS Furniture - Luton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Warm and friendly staff who were…
Warm and friendly staff who were knowledgeable and helpful.
Clean and tidy store
May 20, 2026
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Luton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
A good experience at Luton store
The Luton store is well laid out, immaculately clean and welcoming. Staff welcoming, friendly, helpful, not at all intrusive or pushy. Product choice good, prices not the cheapest, but quality seems good.
May 15, 2026
Reply from DFS Furniture - Luton
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Fantastic choice of sofas for a very…
Fantastic choice of sofas for a very reasonable price!
May 9, 2026
Reply from DFS Furniture - Luton
Good morning Lissy,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Very helpful and knowledgeable staff
Very helpful and knowledgeable staff, quality products
May 15, 2026
Reply from DFS Furniture - Luton
Good morning Lin,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Definitely Recommended
I would like to say a big thank you to Hanna who advised and helped us choose the right sofa's. Amazing customer service!
May 11, 2026
Reply from DFS Furniture - Luton
Good morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Luton
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Very good experience we are very…
Very good experience we are very satisfied very good service
May 12, 2026
Reply from DFS Furniture - Luton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
The staff were great and very helpful…
The staff were great and very helpful and attentive and professional.
Henna and the manager made us feel at ease and helped us throughout the process of finalising our sofa order
May 11, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Great service
May 10, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Well my Mum has very specific needs in…
Well my Mum has very specific needs in light of her poor health. I think we found the absolute best sofa tailored to her needs. The Gentleman that served us was very patient as we did not settle on a sofa until we had tried many. Very polite and professional.
May 10, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Very helpful staff
May 9, 2026
Reply from DFS Furniture - Luton
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Luton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
gentleman who helped answered every…
gentleman who helped answered every question and was excellent. he sealed the sale
May 4, 2026
Reply from DFS Furniture - Luton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
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