I was greeted by a lovely young lady called Adriana who was very helpful with me with what I was looking for.i then made a purchase through a staff member named Rowan who guided me through the whole o... See more
Company replied
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See what reviewers are saying
Clarissa our sales lady was amazing and patient with us , offering hot and cold drinks, we bought our sofa, chair and footstool combo with confidence she even managed to sell me the conditioner! And w... See more
Company replied
We knew what we wanted when we went into the store. Steve approached us and asked if he could help us. It was a relatively quick transaction helped by the fact we were given time on our own to decide... See more
Company replied
The lady who served us, was really friendly and welcoming, without being pushy at all. She was extremely helpful and went out of her way to answer all of our questions. She made the whole experience r... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The gentleman that served me was the…
The gentleman that served me was the same one from 10 years ago, coincidence!! VERY HELPFUL.
Knew his products. Lovely process.
August 6, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Very helpful staff
James was extremely helpful, available to answer any questions we asked.
The sofa maintenance and transaction process was explained in detail.
August 6, 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with James.
Kind Regards,
Jordan
DFS Customer Support
Nice welcome,no pressure selling ,left…
Nice welcome,no pressure selling ,left alone till we needed help. Went through all our requests ,fab service.
August 5, 2026
Reply from DFS Furniture - Maidstone
Hello Bob,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful staff and found what I…
Very helpful staff and found what I needed easily
August 5, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Olivia was very helpful and…
Olivia was very helpful and knowledgeable about the sofa we was purchasing. Great customer service! Couldn’t of been any better 10/10
August 3, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Staff was nice and able to provide us…
Staff was nice and able to provide us with the information we needed to get our product. She was equally patient.
August 3, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to share your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Good customer service
Good customer service they were friendly and answered all questions we had. Went out of his way to make sure we had the right sofa
I believe they were called Rowan
August 2, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The salesperson was extremely…
The salesperson was extremely helpful,friendly and very informative. If the delivery and future dealings with the company, are as good I will be very pleased and in any case, write a review when the time comes.
August 2, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service
Great staff and assistance in store. Steve was very helpful and patient with us.
August 2, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly and helpful
Very friendly and helpful! Much appreciated your time and help :)
August 2, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Stress free experience!
We were made to feel at ease while making our decision. Everything was explained and we were offered the extras, but no pressure was made for us to take them. Offered a drink and we weren’t rushed! Katrina was great
August 1, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Katrina met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Amazing service
We were warmly welcomed when we arrived, offered help but also given plenty of time to freely wander around looking at our own pace, then when we had decided on our items Danny ( Maidstone store) was very informative about our items and explained everything/options well without being made to feel pressured into choosing ‘extras’ he also gave us private time to discuss our wishes. I would highly recommend Danny to friends and family.
August 1, 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Danny met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Helpful staff
Helpful staff, great customer service and a huge range of sofas to see and test
July 31, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
Amazing customer service
Amazing customer service, all of the details provided was informative and very easy to understand
July 31, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
A really smooth transaction with Rowan.
A really smooth transaction with Rowan.
He listened to what we wanted, put the package together. Explained the pricing policy very clearly.
Impressed that DFS, have a double check policy. with another salesperson, before final invoice produced and deposit taken.
July 31, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The assistant
The assistant, Steve, was very helpful and knowledgeable of the products which helped us making a faster decision.
July 29, 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
The young lady who looked after me was…
The young lady who looked after me was excellent explained everything very well and very supportive
July 29, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
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