Claire, the lady that helped us choose our sofa was absolutely lovely. She explained everything so well and was extremely helpful, friendly and professional. We couldn’t have asked for a better ex... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Wasn’t rushed into making a decision. Plenty of time to browse. So much better to be able try the furniture for comfort before purchasing. Salesman Daniel extremely helpful and very pleasant.
Clarissa our sales lady was amazing and patient with us , offering hot and cold drinks, we bought our sofa, chair and footstool combo with confidence she even managed to sell me the conditioner! And w... See more
Company replied
I was greeted by a lovely young lady called Adriana who was very helpful with me with what I was looking for.i then made a purchase through a staff member named Rowan who guided me through the whole o... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great customer service
Great customer service, Clarissa was very helpful and went through everything in great detail.
July 19, 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful friendly staff
Very helpful friendly staff! I was made to feel comfortable especially as I have a problem with decision making!
Rowan was very patient and let me decide at my own pace.
July 18, 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Sales person very help and informative.
Sales person very help and informative.
Very friendly and approachable.
July 19, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
David explained everything we needed to…
David explained everything we needed to know, from furniture details to sorting out finance as well!
Coffee superb!
July 18, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Absolutely wonderful service from a man…
Absolutely wonderful service from a man called Dave in store very patient with me and took his time with me to understand all the paperwork now just waiting for my chosen furniture which I’m so excited
July 14, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The team in store were helpful and…
The team in store were helpful and friendly but the main selling point was they were not in ur face the whole time, but available if needed.
July 18, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff were welcoming and informative
Staff were welcoming and informative. They listened to my needs and met them fully
July 18, 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great experience at Maidstone store
Great experience at Maidstone store. Michelle was very patient and helpe us with all.
July 17, 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very Good Service
David was great he was very knowledgeable about all the sofas I was interested in. He gave me time to look around and when I had chosen the one I liked he walked us through the process very well.
July 18, 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very satisfied with our purchases
Very satisfied with our purchases. James was very informative and helpful. Smooth transaction.
July 17, 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
someone was always on hand to answer…
someone was always on hand to answer any questions but not intrusive or pushy.
Rowan in particular was very helpful with questions about make and fabric, telling us where each item was manufactured
July 17, 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Richard,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Attentive and quick service
Attentive and quick service. Full information.Everything very easy and friendly.
July 16, 2026
Reply from DFS Furniture - Maidstone
Hello Mrs Powell,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Came into the Maidstone store with a…
Came into the Maidstone store with a few questions before we made up our minds on purchasing a new sofa.
We were met by the lovely Natasha who answered all of our questions perfectly and put our minds at ease for ordering. Which we did there and then. A nice, east and comfortable experience.
Natasha is a diamond. P.S. Take that Disney trip
July 15, 2026
Reply from DFS Furniture - Maidstone
Hello Nathan,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Natasha.
Kind regards,
Lia
DFS Customer Support
We had the lovely James serve us and I…
We had the lovely James serve us and I couldn't fault him. He was informative and willing to answer any questions
July 14, 2026
Reply from DFS Furniture - Maidstone
Hello Ann,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Brought sofa
Very friendly was happy to show us around help us pick the sofa was very happy. I will highly recommend to family and friends. I will be shopping again thankyou so much
July 13, 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.