What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
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Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, persona... See more
Company replied
⭐⭐⭐⭐⭐ Amazing Customer Service from Leyla! Leyla was honestly one of the most helpful sales representatives I have ever encountered. From the moment we arrived, she was welcoming, patient and... See more
Company replied
All the staff and especially Dan made us feel welcome and everything was explained in detail to us. Dan made sure that all options were made available to us and ran over the timeline and what to expec... See more
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3K reviews
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All round good experience was left to…
All round good experience was left to look around and when we needed advice the assistant was there to help as my wife is disable they cared for our needs
April 16, 2026
Reply from DFS Furniture - Peterborough
Good afternoon Gary,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Staff at DFS have been really positive…
Staff at DFS have been really positive and helpful. They sell quality products.
April 15, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Service perfect.
Sales person Jana was so helpful and a pleasure to deal with very knowledgeable. She is a credit to DFS.
April 14, 2026
Reply from DFS Furniture - Peterborough
Good morning Stephen,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Really welcomed and made us chose a…
Really welcomed and made us chose a great sofa for us and our family thank to to Ben in Peterborough branch
April 6, 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Difficult to arrange delivery
It was easy to place an order but the delivery cost is quite high and it seems cumbersome to arrange a delivery for the date that suits you. Back and forth texting yes and no to arrange a date, called office to arrange it but unable to get a definite confirmation of the date there and then. Now still waiting on confirmation. Surely this could and should be arranged with a simple phonecall. Better still, at the store.
March 25, 2026
Reply from DFS Furniture - Peterborough
Good morning Rita,
Thank you for your feedback. The furniture you have purchased is delivered via a third party courier, due to this we are unable to amend the delivery date at Head Office or your local store, please accept our apologies for any inconvenience this may cause.
Kind Regards,
Holly M
DFS Customer Support
Attentive staff who listened to what we…
Attentive staff who listened to what we needed and dealt with it professionally which allowed a seamless sale
April 12, 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Niall was friendly and helpful and…
Niall was friendly and helpful and explained everything thoroughly- he made our experience 10 out of 10! Niall was extremely helpful without being pushy. Gave us time to look around the store letting us know he was there if and when we needed assistance.
April 11, 2026
Reply from DFS Furniture - Peterborough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Friendly and knowledgeable staff.
The Peterborough store holds a good range of products helping to make the best choice for your purchase. The young lady who assisted me with my purchase was very friendly, helpful and knowledgeable.
April 11, 2026
Reply from DFS Furniture - Peterborough
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Smooth ordering process and assistant…
Smooth ordering process and assistant warm, friendly and talked through everything.
April 11, 2026
Reply from DFS Furniture - Peterborough
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
We had been looking for a while and…
We had been looking for a while and recently took the decision to buy at the Peterborough branch, thankfully we had the extremely patient Perry to help guide us through the final material choices!
April 4, 2026
Unprompted review
Reply from DFS Furniture - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Had been looking for a while and…
Had been looking for a while and finally took the plunge at the Peterborough branch - we were fortunate to have the very patient Perry guide us through the final material choices, can’t wait for it it arrive.
April 4, 2026
Reply from DFS Furniture - Peterborough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff who gave all the…
Very helpful staff who gave all the information without being pushy. Very nice lady.
April 11, 2026
Reply from DFS Furniture - Peterborough
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
We were allowed to browse in comfort…
We were allowed to browse in comfort before makeing our decion
April 11, 2026
Reply from DFS Furniture - Peterborough
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Courteous & helpful
Sales lady was really helpful and explained everything really well
April 6, 2026
Reply from DFS Furniture - Peterborough
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Easy straight forward no fuss also no…
Easy straight forward no fuss also no hard sales.. Good experience
April 8, 2026
Reply from DFS Furniture - Peterborough
Good Morning Michael,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great selection of Sofas and Chairs
Great selection of Sofas and Chairs. Knowledgeable staff, competitive prices without compromising on quality.
April 8, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Excellent service polite and…
Excellent service polite and accommodating. 5 stars from me
April 7, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Purchasing suite
The young lady who served us (sorry we cannot remember her name) was very helpful and made everything clear to us concerning all the paperwork.
She was extremely pleasant.
April 6, 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Excellent Customer Service
Excellent customer service we were left to browse until we decided which sofas we were interested in and following a chat we placed a order.
April 7, 2026
Reply from DFS Furniture - Peterborough
Good afternoon Donald,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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