Dan made us feel very welcome, great hospitality and took his time on making sure we knew all the details, He did not shy away from any questions we threw at him and answered them very well with detai... See more
Company replied
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Ben from Peterborough store really welcomed us. Understood what we were looking for and even tho it wasn’t in stock showed us similar sizes and materials. We left feeling happy and satisfied we’d made... See more
Company replied
Daniel was very helpful while we were making our purchase, he explained in detail about the fabrics and the workings of our power sofa and chairs. He was very pleasant and friendly and made our shoppi... See more
Company replied
We recently bought a sofa from DFS Peterborough. Perry, our sales assistant, was friendly, knowledgeable, and never pushy. He took the time to explain everything clearly, from the ordering proces... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Ben was lovely friendly and took the…
Ben was lovely friendly and took the time to consider all my options and what best suits my needs. Great customer service
June 26, 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Great service with quality products at…
Great service with quality products at reasonable prices
June 25, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, very knowledgeble. Made the purchase easy and straightforward.
June 23, 2026
Reply from DFS Furniture - Peterborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
AVOID
AVOID , AVOID AVOID.
If I could give 0 stars I would
Absolutely appalling quality sofa , staff and manager at Peterborough branch are rude all promise call backs and nothing ever comes back. took 20 weeks to repair my grandfathers sofa to a poor standard and the sofa has broke again the manager is great at lip service but not at actioning any complaints not a single complaint has been raised even though I have asked multiple times would totally avoid this company as they scam old people into buying their poor quality sofas and then their service guys who come out are extremely rude and come across aggressive , AVOID AT ALL COSTS ,
June 24, 2026
Unprompted review
Reply from DFS Furniture - Peterborough
Good Afternoon Brandon,
Thank you for reaching out to us regarding the experience you have had with your order and poor service received.
Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your bed and the poor communication from DFS.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Good good hood
June 23, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Satisfied customer
Me and my partner was dealt by Ben, he was amazing, answered all our questions regarding the sofa we fell in love with, Came away very satisfied. Can’t wait for our new sofa to arrive. Very happy
June 22, 2026
Reply from DFS Furniture - Peterborough
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Shopping for a lounge suite
I had done my research before shopping but Niall explained every very clearly to us. And helped us make an informed choice.
Oh and the hot chocolate was very good
June 22, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The young lady who tended to us and sat…
The young lady who tended to us and sat and spoke to us was brilliant she really made the whole process easy
June 13, 2026
Reply from DFS Furniture - Peterborough
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Fantastic Staff Member and Customer Service.
Walking into the store we were greeted by Ben, who happily showed us around, answered all our questions and was the epitome of professionalism. He went through all the paperwork clearly, concisely and without jargon.
June 18, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Ben at Peterborough very good and to…
Ben at Peterborough very good and to the point. Pushed for time but he did a superb job.
June 18, 2026
Reply from DFS Furniture - Peterborough
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent experience
June 17, 2026
Unprompted review
Reply from DFS Furniture - Peterborough
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Perry was brilliant
Perry was brilliant. We had a good laugh ordering our new sofa, all our needs were met. Went through everything regarding the order process.
June 17, 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Lovely sales lady
Lovely sales lady, gave us time to decide. Everything was explained very thoroughly. Also the sales lady, (Chloe) I think? also checked our order with a senior member of staff, he was also very helpful.
June 7, 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello Martin,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Excellent service from Ben
We purchased a sofa set and Ben was so helpful explaining our options to us , he was very helpful and explained everything in detail .
We were back to purchase two days later again Ben explained everything in detail about delivery and care and protection of our product.
He is a credit to DFS thanks Ben .
June 13, 2026
Reply from DFS Furniture - Peterborough
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Lorraine A
DFS Central Customer Support
Chloe was very welcoming and helpful…
Chloe was very welcoming and helpful answering all of our questions and making us feel at ease.
She went above expectations as we had to figure out the cushion sizes due to making sure we could change them for non feather ones when they arrived.
June 13, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service today from…
Excellent customer service today from Perry in Peterborough.
June 13, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
The young gentleman whose name is Dan…
The young gentleman whose name is Dan was very helpful polite and thorough about the furniture which I purchased in the store today,in which I felt warranted five stars.
June 12, 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
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