Ian was very nice to us and patient, he explained all the details nicely and didn't put pressure to us to buy something more expensive ,or more stuff like others do, he offered exactly what we wanted... See more
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Very helpful salesman. I am in a wheelchair and he listened really well to our needs. Showed us some options and pointed out other suites that he thought would be suitable for our taste and my nee... See more
What was really great was that you got time to look around without being hounded by sales people. We had visited a few other well known sofa stores before hand and was put off by sales people showing... See more
Company replied
We where given time to stroll round the store to have a look without being pounced on. We where then approached be Mo. One of the sales advisers. He was very polite helpful and informative. He was hap... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mariners Way, PR2 2YN, Preston, United Kingdom
- 0333 999 9753
4.9
Excellent
7K reviews
Asks customers to review
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Excellent service
The experience was excellent, the staff was very helpful especially Denzel he was very kind to us, friendly and made us feel very comfortable, he gave us clear answers and solutions to any doubts we had, a special thanks to him and his service (also AMAZING Hot Chocolate)
July 26, 2026
Reply from DFS Furniture - Preston
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Denzel.
Kind Regards,
Jordan
DFS Customer Support
DFS - Grant
Grant, our sales assistant was great with assisting the purchase and was easy to get along with
July 26, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent service
Excellent service, no pressure at all. Easy transaction and a very friendly advisor from the staff.
July 26, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Everyone was really helpful 😊
Everyone was really helpful 😊. Can't wait for out beautiful new sofa to arrive
July 25, 2026
Reply from DFS Furniture - Preston
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Friendly
Knowledgeable, and friendly staff on all 3 visits. Welcomed our dog, which made the process of choosing our sofas a lot easier. Had a complimentary coffee whilst doing paperwork. Would highly recommend DFS.
July 25, 2026
Reply from DFS Furniture - Preston
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Salesman was very polite and didn't put…
Salesman was very polite and didn't put us under any pressure to buy. Explained things in a straightforward way
July 25, 2026
Reply from DFS Furniture - Preston
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Kieran was very helpful and…
Kieran was very helpful and knowledgeable made the sale very easy and was professional and friendly through out
July 25, 2026
Reply from DFS Furniture - Preston
Good Afternoon,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Kieran.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Top notch service
We were greeted at the door by a lovely man called Denzel. He told us the layout of the shop and where we could find what we were looking for.
On picking our sofa Denzel was there again to take us through the sales process. What a top man! So pleasant and easy to talk to. Thank you Denzel!
July 24, 2026
Reply from DFS Furniture - Preston
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Denzel.
Kind Regards,
Jordan
DFS Customer Support
Great product received early
March 1, 2026
Reply from DFS Furniture - Preston
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
No pushy sales people. Helpful staff when you needed them.
What was really great was that you got time to look around without being hounded by sales people. We had visited a few other well known sofa stores before hand and was put off by sales people showing us sofas that they wanted to sell rather than what we needed. We were acknowledged and asked if we needed help and left to explore at our own pace until we wanted them.
July 23, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Denzel was fantastic!
Denzel was fantastic and very helpful!
If anyone was going to go to DFS at Preston Docks they should definitely speak to him, lovely guy.
July 19, 2026
Reply from DFS Furniture - Preston
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Preston
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Fantastic service from Zayd
Fantastic service from Zayd. Great support and advice throughout the hour we spent reviewing our options on a corner suite and bed settee from which we purchased both. Also helped with different cushion options from other suite ranges.
July 22, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
A good shopping experience
From going into the store and coming out it was exceptional service. Not pushy at all. They explained everything clearly and made our purchase straightforward. Would not hesitate to use DFS again, very attentive.
July 22, 2026
Reply from DFS Furniture - Preston
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
A great experience
A great experience with the salesman who helped us. He let us know that he was there and left us to browse at our own pace and was not pushy. He was very knowledgeable and extremely helpful.
July 17, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
We where given time to stroll round the…
We where given time to stroll round the store to have a look without being pounced on. We where then approached be Mo. One of the sales advisers. He was very polite helpful and informative. He was happy to indulge us going back and forth from one to another sofas. He gave us good advise and information about both. He went to get a measure to help us with sizes. We felt comfortable and relaxed .. Great shopping experience.
July 21, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
We were welcomed and your Preston store…
We were welcomed and your Preston store by Denzel . Who actually ran over to open the doors for us . Which was a nice touch . Very pleasant employee. We didn’t feel hassled or rushed . Once we found sofa we wanted we called Denzel back who was only to thrilled to help . Order placed and delivery on 12 weeks
July 20, 2026
Reply from DFS Furniture - Preston
Hello,
It is really appreciated that you took the time out to share your kind words. We are glad to hear helped you make an informed choice on the furniture that best suits you. We hope you enjoy your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Great customer experience
Denzel was an absolute pleasure to deal with when helping us purchase our new sofa. He was extremely knowledgeable, helpful, and made the whole experience enjoyable and stress-free. His friendly approach and excellent customer service made a real difference, and we couldn’t be happier with the experience.
July 19, 2026
Reply from DFS Furniture - Preston
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
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