Choose a sunday morning because thought it would be quiet . a few people looking around a sales person approached us and asked if we needed help. Told them our requirements and was taken to be sh... See more
Company replied
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We received a warm and welcoming reception when walking through the door and were asked if there was something specific we were looking for. We were then shown which direction to follow and if we need... See more
Company replied
We have been looking for 2 small armchairs and a small sofa, dfs has a large stock and Agnieszka helped us to look through the options. Once we had decided on the items we were buying she explained th... See more
Company replied
Very helpful, friendly staff, not pushy but there’s when we needed to ask questions in order to make our final choice.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Forbury Road, RG1 3JH, Reading, United Kingdom
- 0333 999 9774
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Reading
Hello Martin,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Fast, friendly service
Fast, friendly customer service from the salesperson. What we wanted was in stock and we could get a good idea of how it would feel and look from her assistance.
June 1, 2026
Reply from DFS Furniture - Reading
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
I had an outstanding experience with…
I had an outstanding experience with this salesman. (Mohammed) From the moment I walked in, he greeted me with a warm, genuine smile and a calm, friendly demeanor. What really stood out was his non-pressured approach—he took the time to listen to my needs and answer all my questions with care and expertise. I never once felt rushed or pressured. His professional manner and genuine enthusiasm made the whole process a pleasure. I would absolutely recommend him to anyone looking for a trustworthy, approachable, and top-notch service
May 31, 2026
Reply from DFS Furniture - Reading
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Choice of lots of sofas & helpful staff
Choice of lots of sofas, options and combinations. The Sales Adviser - John (368) - extremely helpful, explaining everything and very patient!! No hard sell. All staff welcoming customers
May 24, 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Mo was very friendly and helpful and…
Mo was very friendly and helpful and offered practical advice throughout
May 30, 2026
Reply from DFS Furniture - Reading
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful staff
May 23, 2026
Reply from DFS Furniture - Reading
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The staff didn’t follow me round like…
The staff didn’t follow me round like sharks and left me to make my own decision but were ready to help me with any questions.
They walked me through the process of buying a sofa clearly and didn’t try and push extras on me.
May 29, 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Really helpful sales staff
May 29, 2026
Reply from DFS Furniture - Reading
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good experience
I went to look at sofas today and bought two. Staff, John, was very helpful as I am fussy. Great service from him and I am very happy either way my purchase
May 29, 2026
Reply from DFS Furniture - Reading
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with John.
Kind Regards,
Jordan
DFS Customer Support
Lovely young lady named AGA ,helped us…
Lovely young lady named AGA ,helped us to find the right sofa & chairs for us .She gave us water ,(very hot day ) & made sure we were sure with our choices. She is an excellent customer service provider.
May 27, 2026
Unprompted review
Reply from DFS Furniture - Reading
Hello Anita,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very good service
Very good service, couldn’t have asked for anything. Listened to all our needs and went all out to help us find what we wanted. The young man that served us is a credit to your company
May 27, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The service was great and the staff…
The service was great and the staff were helpful, they explained everything that we wanted to hear, gave advantages and disadvatages of the furniture that we saw and the choice made at the end was the best.
May 26, 2026
Reply from DFS Furniture - Reading
Hello Aubriella,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Customers service very helpful…
Customers service very helpful information about the product.
May 25, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Staff is very friendly and provide a…
Staff is very friendly and provide a sincere help and advice
May 24, 2026
Reply from DFS Furniture - Reading
Hello Mohammad,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
So helpful and attentive
May 23, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Excellent service at DFS Reading
Excellent service at DFS Reading. The lady was very efficient. Asked if we needed help and let us look around and decide on our own. When a sofa was chosen she dealt with the sale very quickly and was very helpful.
May 21, 2026
Reply from DFS Furniture - Reading
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Reading
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
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