I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very... See more
Company replied
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We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... See more
Company replied
Hamil was a good salesman in a relaxed way no pressure thorough offered a cofee very good glad payed bit more for recliner and runner so could move them
Company replied
Sales Rep Khan was very engaging and was listening to our requirements and was able to understand our choice of products. He explained all the areas and was very calm in his delivery without any press... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Romford
Good morning Ian,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Adil
Adil, your employee, was very polite and well mannered, helpful showing me the different 2 and 3 seat options. Also called me shortly after placing order to reclarify it as realised it had gone through with my 2nd choice colour not 1st choice.
March 29, 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Adil.
Kind Regards,
Jordan
DFS Customer Support
Great range of sofas
Great range of sofas! Each sofa had very nice interior surrounding it and felt very high end. Kahn was very helpful and friendly and we purchased our dream sofa ok the spot. Delivery time is in only 6 weeks too!
March 28, 2026
Reply from DFS Furniture - Romford
Good morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Very good service
March 27, 2026
Reply from DFS Furniture - Romford
Good morning Bashir,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Professional and helpful
March 16, 2026
Reply from DFS Furniture - Romford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Service fantastic in store
Service fantastic in store
I hope it is smooth up to and including delivery
March 16, 2026
Reply from DFS Furniture - Romford
Good afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Romford branch . Khan
Khan looked after me in Romford branch … so very perlite great customer service and very knowledgeable at his job ! Even got a lovely coffee whilst placing my order !!
March 21, 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Went to DFS in Romford to day
Went to DFS in Romford to day, met Khan who led us about until we found our perfect sofa and coffee table , finance agreed in mins , highly recommend the store and the salesman Thankyou
March 21, 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Costumer services is very good
March 20, 2026
Reply from DFS Furniture - Romford
Good afternoon Abolore,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Romford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
Good Afternoon,
Thanks for the 5 stars It's much appreciated
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Romford
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great showroom
Great showroom, great choice of
Products to choose from. The service was helpful but not too pushy a very enjoyable experience.
March 14, 2026
Reply from DFS Furniture - Romford
Good Morning Sharon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
The assistant Khan was very helpful and…
The assistant Khan was very helpful and knowledgeable.
March 9, 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Sofa bed demo and sale
My request for a sofa bed was met by an immediate guide tour through the ranges. One sofa bed was demonstrated and the mattress is supportive. It was easy to prepare for use and just as easy to put away . There was a range of fabrics and colours offered . Everything about the order was explained clearly.
March 14, 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Professionalism
Mr. Khan was professional, helpful and has knowledge about the product. Took time to explain to my satisfaction of what I was looking for. Thank you
March 13, 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful knowledgeable member of staff…
Helpful knowledgeable member of staff efficient srvice
March 11, 2026
Reply from DFS Furniture - Romford
Hi there, thank you very much for your review. We're pleased that you are happy with the service at DFS. Have a great day 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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