Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
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Our salesman, Mark, was extremely helpful and patient. He made sure we were aware of all the services and extras that could come with the sofas, but without making us feel pushed into buying anythin... See more
Company replied
Went to the store in Salisbury to have a look round & found the sofa we wanted . The assistant was helpful we then decided to order on line as it saved going back to the store .Really easy to order on... See more
Company replied
The staff didnt hassle us and came to us when we were ready .Very pleasant man who explained all the details and made it a pleasant experience
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.8
Excellent
2K reviews
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Very quick and easy to get things…
Very quick and easy to get things ordered. Very understanding about our 1 year old and his wandering the store!
January 10, 2026
Reply from DFS Furniture - Salisbury
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Very helpful staff member Ben
Very helpful staff member Ben . Everything very straight forward and easy accessible
January 11, 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The chap that assisted us “ Tito” was…
The chap that assisted us “ Tito” was very helpful in explaining the ranges of sofa available that we were particularly looking for. He provided once we’d selected the sofa we wanted a description of what configurations were available within the range.
January 10, 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The staff were very friendly and…
The staff were very friendly and welcoming when we arrived and when walking around. They were very knowledgeable and polite when explaining ordering details, and very efficient when completing the order.
January 10, 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Brilliant experience
Brilliant experience -
Helpful, knowledgable staff and good value for money.
January 10, 2026
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Lorraine A
DFS Central Customer Support
Pleasant Experience
It was a relaxed atmosphere at the store and we weren't pestered by sales people; just helped when we needed it. No hard sell, which was a relief!
Picked-out a lovely pair of sofas and the whole process went smoothly. Would recommend.
January 6, 2026
Reply from DFS Furniture - Salisbury
Good morning Terri,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
We didn’t feel pressured and Mark was…
We didn’t feel pressured and Mark was very helpful and made things easy with his knowledge.
January 6, 2026
Reply from DFS Furniture - Salisbury
Good morning Susan,
Thanks for your lovely feedback, we’re glad to hear Mark met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful customer service
December 31, 2025
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to leave this great review. We are so happy to hear about your customer service experience.
Kind Regards,
Vanessa
DFS Customer Support
Well informed very pleasant and very…
Well informed very pleasant and very helpful all round excellent service
January 4, 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Paul,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Jordan
DFS Customer Support
Helpful,polite and friendly staff.
January 2, 2026
Reply from DFS Furniture - Salisbury
Good Afternoon Vicki,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Morning Ronnie,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Jordan
DFS Customer Support
Amazing sell man
Amazing sell man , very good at his job ,love the sofa can't wait until it's here ☺️
December 27, 2025
Reply from DFS Furniture - Salisbury
Good Morning Ashley,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Morning Andrea,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Ben was very helpful from start to…
Ben was very helpful from start to finish. He was chatty, polite and lovely to talk to. He told us all the fees, which I’m sorry but over £100 for delivery is ridiculous and the fact you HAVE to pay it to get the sofa instead of organising your own van, sneaky. Ben asked about pets and home life which helped us know what cover we needed and what colour it should be.
December 26, 2025
Reply from DFS Furniture - Salisbury
Good Morning Lauren,
We appreciate you sharing your experience. We're happy to hear that our team member was helpful and polite. We'll consider your feedback regarding the delivery fees. Thank you for your review.
Kind regards,
Jordan
DFS Customer Care
Reply from DFS Furniture - Salisbury
Good afternoon Margaret,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Highly recommended
Fabulous customer service and price! We went in to chose a sofa. We asked for some help and we're greeted with a friendly face. We were taken through everything we needed and the sales representative couldn't have been anymore helpful. Sofa bought thankyou so much.
January 1, 2026
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to leave us a 5-star review! We are so glad to hear that you received fabulous customer service and found a sofa that you love. Thank you for your purchase!
Kind Regards,
Vanessa
DFS Customer Support
Very calm and pleasant experience
Wasn’t too pushy, very easy to ask questions too. Calm process going through finance
January 1, 2026
Reply from DFS Furniture - Salisbury
We're happy to hear that you felt comfortable asking questions and that the finance process was calm. Thank you for your positive feedback!
Kind Regards,
Vanessa
DFS Customer Support
Tito was the best
If you ever go to Salisbury ask for Tito. He explained everything to us and he is a cool guy. 10/10 Tito
January 1, 2026
Reply from DFS Furniture - Salisbury
We're happy to hear that you had a wonderful experience! We appreciate you taking the time to share your positive feedback about the excellent service you received.
Kind Regards,
Vanessa
DFS Customer Support
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