We were struggling with an insurance claim and Shrewsbury DFS were beyond helpful. The staff went out of their way to help us with information required by our insurer. They then helped us to choose a... See more
Company replied
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We were assisted by Helen Burrows what a fantastic asset to your company. Nothing was too much trouble and a lovely cup of coffee whilst we got the order sorted. Would definitely recommend her and D... See more
Company replied
Tony was very helpful in helping me decide on my purchase. He was very knowledgeable and informative but did not pressure me in any way. He left me to have a good look round but kept checking if I was... See more
Company replied
The whole experience was great. The store has a good selection of furniture to suit all tastes. The sales advisor we saw was most helpful, friendly and professional without being too overbearing. The... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Arlington Way, Sundorne Retail Park, SY1 4YA, Shrewsbury, United Kingdom
- 0333 999 9745
4.9
Excellent
4K reviews
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We were assisted by Helen Burrows what…
We were assisted by Helen Burrows what a fantastic asset to your company. Nothing was too much trouble and a lovely cup of coffee whilst we got the order sorted. Would definitely recommend her and DFS
Well Done !
July 23, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
John helped me out in a courteous and…
John helped me out in a courteous and professional manner, he is a credit to your company
July 23, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Good experience
Pleasant and knowledgable staff didn't rush us made sure we were aware of all our options
Helen took time with us.
July 23, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your kind review with us.
Kind Regards,
Holly M
DFS Customer Support
Really good service and really nice…
Really good service and really nice sales people who give you good advice not pushing you into a sale
July 18, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
We were struggling with an insurance…
We were struggling with an insurance claim and Shrewsbury DFS were beyond helpful. The staff went out of their way to help us with information required by our insurer. They then helped us to choose a suitable replacement suite. The staff were never 'pushy' or 'intimidating' but always polite and helpful. Even after 3 return visits, the treatment was always the same. We would definitely return and recommend.
July 9, 2026
Reply from DFS Furniture - Shrewsbury
Hello Mrs Powell,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Graham was great with helping us get…
Graham was great with helping us get sorted, what a lad!!!
July 19, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Graham was really helpful and sorted my…
Graham was really helpful and sorted my sofa order out so efficiently. Very informative and told me everything I need to know! He was very friendly and approachable.
July 18, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Helen was friendly and helpful
Helen was friendly and helpful, she talked us through everything so we understood the payment options and care package.The whole experience was made easy and hassle free.
July 19, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Efficient, friendly, no pressure.
Very pleasant, efficient srevice with no pressure to buy.
All qestions answered and good suggestions made about colour choice.
July 19, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Tony was very helpful in helping me…
Tony was very helpful in helping me decide on my purchase. He was very knowledgeable and informative but did not pressure me in any way. He left me to have a good look round but kept checking if I was okay or needed any help without ‘stalking’ me like many assistants are guilty of.
July 18, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Good service
Friendly staff and very helpful good customer service every thing was explained to us before we bought the furniture with no pressure to buy.
July 18, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Chloe from Shrewsbury was very helpful
Chloe from Shrewsbury was very helpful, kind and knowledgeable
July 18, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Jon was very informative about all the…
Jon was very informative about all the products I asked him about. He gave us plenty of time and space to try out different sofas
July 17, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
John in the Shrewsbury store
John in the Shrewsbury store was extremely helpful, knowledgeable and thorough when helping us decide on our sofa purchase. He went through all the relevant information clearly so we were 100% happy with our choice and we left feeling confident we’d made the right decision. Highly recommended
July 14, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
very helpful and professional
very helpful and professional. answered all questions and explained everything well
July 15, 2026
Reply from DFS Furniture - Shrewsbury
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
The whole experience was great
The whole experience was great. The store has a good selection of furniture to suit all tastes. The sales advisor we saw was most helpful, friendly and professional without being too overbearing. The products we chose were perfect for our needs and the sales advisor helped us come to a decision by answering all our questions and providing all the information and advice we needed.
July 13, 2026
Reply from DFS Furniture - Shrewsbury
Hello Dennis,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
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