What a fantastic visit I had whilst making my purchases at the Stockton store. I was greeted by Debbie at the door, and she looked after me, and my little dog, advised and guided me throughout the who... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
As soon as we set foot in the store the very ambience and layout of the furniture had a welcoming feel to it. We where greeted by a salesman who made us feel at home asked the right questions and he s... See more
Company replied
Lucy in the Teesside Park store could not have been more helpful. Her product knowledge, and helpful attitude made choosing our furniture so much easier. We never felt rushed or pressured, I fact at o... See more
Company replied
Liam, our initial advisor was very friendly, helpful and informative. He offerred good advice and allowed us to browse at our leisure. The staff as a whole made us feel very comfortable providing a lo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
4 Middlesbrough Road, Park Avenue, TS177BT, Thornaby, United Kingdom
- 0333 999 9845
4.9
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dale was very helpful and found what I…
Dale was very helpful and found what I wanted, with no pressure
August 1, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Dale was a friendly and knowledgeable…
Dale was a friendly and knowledgeable sales and made us feel at ease
August 1, 2026
Reply from DFS Furniture - Stockton
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Fab service from Debbie
Debbie looked after us in store today, she was an absolute pleasure, had very good knowledge of the products and understood our vision completely. She made us all feel at ease and helped us throughout the process whilst making our decision. We are very much looking forward to our new sofas arriving.
August 1, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Uncomplicated Purchase
Quick, easy process without any hard selling which makes it much more appreciated. The sales rep was lovely, friendly and communicated clearly all information and also repeated everything to check my elderly father had heard and understood. Checked in regularly if we had any questions too.
August 1, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
We were able to have a good look at all…
We were able to have a good look at all the sofas without anybody following us round. Very helpful knowledge about the sofa we choose. Also friendly.
July 30, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Sales staff weren't pushy
Sales staff weren't pushy. All very friendly and helpful. Thank you
July 31, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Lovely man Liam who was very helpful…
Lovely man Liam who was very helpful without being too pushy and very informative on all aspects of the product and sale.
It made for a refreshing change to be able to peruse and choose without any hassle .
July 28, 2026
Reply from DFS Furniture - Stockton
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Very welcoming and so helpful talked me…
Very welcoming and so helpful talked me through everything and very friendly
July 30, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
New sofa
From the moment we walked in the door of the Stockton-on-Tees branch we got approached by one of the sales staff called Dale absolutely brilliant from start to finish no hassle what so ever showed us were things were then left us to go look for our self then when we were ready we went to see him to sort everything out for us so professional
July 30, 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Warren was brilliant!!
The service myself and my family received was first class!! Warren who dealt with us was just brilliant and I wish more people were like him 😁 thank you for all your help.
July 29, 2026
Reply from DFS Furniture - Stockton
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Outstanding service
Visited Teesside Park store and had excellent service. After much deliberation we left feeling very satisfied that we had purchased the correct sofa never once feeling under pressure to make a decision. Fantastic service from a wonderful team. Thanks very much
July 28, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Awful company if there is something…
Awful company if there is something wrong with your sofa
Ours is less than six months old and one of the cushions is faulty and delves in . Had the repair team our saying there nothing wrong with it . Changed them around and made it look nice so he could take a picture then told me there nothing he can do . Wouldn’t even sit on it after he made it look nice for the picture .
A very rude person
July 29, 2026
Unprompted review
Reply from DFS Furniture - Stockton
Good Morning Jamie,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture and the service you've received from DFS.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Stockton
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Staff
Staff, services and custormer services was awseome, i loved every aspect of it.
The company is doing exceptionally well in every ramification and will definitely love to come in again if the need arise.
July 29, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
The person who helped me and my…
The person who helped me and my daughter was very helpful in what we needed to know he sat us down explaining everything we needed to know 10 out of 10
July 28, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
BIG MASSIVE Thank you tony
BIG MASSIVE Thank you tony, very Professional & outstanding customer service made Buying our corner couch Easy and stress free. Good luck on you're dfs adventure.
Extra thank you Dan For helping us pick the right fabric & Colour ideas
July 27, 2026
Reply from DFS Furniture - Stockton
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.