Sam, our sales advisor was just lovely from the start. There was no pressure at all, after browsing briefly, she approached to ask if we needed any help and then went on to explain everything we wante... See more
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Great service whilst in store, Daniel was very helpful and knew his stuff. Such a charming, polite young man. Caydence (think spelling is right) sorted out the payment side and was absolutely delight... See more
Company replied
I went to get a riser recliner to match my other furniture, unfortunately it did not meet my needs, the staff (Sophie ? ) found a chair which met my needs and put up with my chatter, she was very know... See more
Company replied
Great service from Lauren We had a great experience buying our sofa, and Lauren was extremely helpful throughout the process. She was friendly, knowledgeable and made everything really straight... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Successful Experience.
Excellent service by helpful efficient and knowledgeable sale staff...no pressure just a smooth professional experience.
August 4, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
We were attended to by by Sophie he young sales…
We were attended to by The young sales lady called Sophie, she guided us through the process and helped us make our choices effortlessly, and she was really pleasant always smiling, and the complete experience was so easy, so a big thank you to Sophie.
August 13, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Dawn was the best Amazing service from start to finish…
Amazing service from start to finish Dawn was amazing no pressure at all so honest thank you so much
July 30, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
Great service
August 13, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Staff well adverse with product care…
Staff well adverse with product care and services
August 13, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Warm reception received from the…
Warm reception received from the attendance that day was fantastic
Easy financial payment and the details were fantastic
August 5, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
Perfect member of staff was so…
Perfect memeber of staff was so friendly, attentive and very helpful
August 12, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your positive feedback.
Kind Regards,
Holly M
DFS Customer Support
Well done dfs the sales person who…
Well done dfs the sales person who helped us today was very helpful and informative , without being overbearing, she listened to what we required and informed us of all the different options available to us on purchasing our order, we felt comfortable and happy that we left the store with exactly what we wanted, well done brilliant service
August 12, 2026
Reply from DFS Furniture - Sunderland
Hello Denise,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Good service but no company uniform
Good service but no company uniform, could do with a better look
August 12, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Kind staff
Very kind and helpful staff. Came in and the staff who helped made the experience. Answered all questions and talked me through many options making me finalise my choice.
August 12, 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Buying a new sofa Kadence was very helpful in store ,no…
Kadence was very helpful in store ,no pressure sales,everything explained and discussed.
Could not have been more helpful
August 11, 2026
Reply from DFS Furniture - Sunderland
Hello Philip,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Neil was very helpful today in helping…
Neil was very helpful today in helping me choose new sofa & bed
August 11, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Just the right amount of support
Just the right amount of support. Not pushy but informative and knowledgeable support from Cadence and now I’m excitedly awaiting my sofa.
August 10, 2026
Reply from DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Service was very very good
Service was very very good, staff so helpful .
Always use this store
August 10, 2026
Reply from DFS Furniture - Sunderland
Hello karen,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello Natalie,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The sales man was very helpful and…
The sales man was very helpful and pleasant and went of his way to be helpful
August 10, 2026
Reply from DFS Furniture - Sunderland
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Great store great help
We’ve went in store over the weekend and Sophie and Emma were both really helpful! Sophie sent us a bunch of information so we had everything in email for us to go away and make a decision on what set up we wanted and Emma was great the next day when we came back. She put through the order and both of them explained everything really well and clearly to us. They were both lovely and really patient with us making our mind up. Thank you both!!
August 9, 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
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