We were very pleasantly surprised to find that there was no "hard-Sell" in store with the colleague simply asking what we were looking for and guiding us towards just what we wanted. He even warned... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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See what reviewers are saying
I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the... See more
Company replied
The sales woman was very helpful. No matter what my concern was, she made sure I had everything I needed and answered every question with knowledge and professionalism.
Company replied
The lady who served us was friendly and helpful. She made us feel valued as customers and was clear and professional about the product. She gave us all the information needed quickly and effectively,... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4K reviews
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Great customer service
Great customer service. Left us to look round the store at our leisure.
June 27, 2026
Reply from DFS Furniture - Torquay
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello Ashlie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant, once we located her following a very meandering wander around the store for ages,
until we finally located someone, to help. Very pleasant airy store but would have been even more impressed with my shopping experience if the staff that we did see were smartly dressed rather than jean type trousers and casual top. I’m old school and still expect retail stores to maintain a smart dress code which fosters the belief in customers that management expect a high standard of service from their sales staff.
June 23, 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good helpful service
June 22, 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
I’m really impressed with the treatment…
I’m really impressed with the treatment I received by DFS in Torbay. They were so helpful. Nothing was too much trouble and they explained everything clearly the whole process of delivery, warranty and Finance.
I will certainly be recommending them to family and friends. Thank you
June 22, 2026
Reply from DFS Furniture - Torquay
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
OurDFS storeTorquay is next to M&S…
OurDFS storeTorquay is next to M&S where we regularly shop , we popped in DFS for a quick look around and saw a special offer on a settee we tried and thought a bargain after a chat with a helpful staff member who pointed out why it was a special offer and available within a week so we bought it and can’t wait for our delivery .
June 20, 2026
Reply from DFS Furniture - Torquay
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
The sales staff were excellent
The sales staff were excellent and informative with patience and understanding particularly Darren. He allowed us time to consider our options and we were sad that he had gone on leave when we returned
June 19, 2026
Reply from DFS Furniture - Torquay
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful and not pushy sales
Whilst talking my husband into purchasing a decent sofa, we visited the Exeter and Torquay branches of DFS. On our third visit to Torquay branch we decided to purchase two ex display chairs. The sales staff were so welcoming and allowed our dog to come in. The paperwork was completed quickly, and we are now awaiting our delivery.
June 19, 2026
Reply from DFS Furniture - Torquay
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
They will not be disappointed. Good quality furniture and spoiled for choice.
I have used DFS for many years so am aware of the friendly and efficient service they provide. I was not disappointed, the young man who served us was very helpful and gave us his expert advice. Thank you for your help, really appreciated.
June 16, 2026
Reply from DFS Furniture - Torquay
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards
Vanessa
DFS Customer Support
Really wonderful customer service from…
Really wonderful customer service from the whole team. A cheerful welcome and no rush… and entertaining our children whilst we looked around! Many thanks
June 16, 2026
Reply from DFS Furniture - Torquay
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The service from the staff
June 10, 2026
Reply from DFS Furniture - Torquay
Hello Kara,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
staff was very helpful and…
staff was very helpful and approachable. Both Billy and Lily were extremely helpful in explaining the options available
June 10, 2026
Reply from DFS Furniture - Torquay
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Helpful in Torquay
Darren in Torquay was informative and very helpful in deciding which chair to purchase.
June 3, 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello Pauline,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Staff member very friendly and helpful
Staff member very friendly and helpful. Easy to find what I was looking for. Prices reasonable.
June 8, 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
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