Our shopping experience in T.Wells was great, no hard sales push, instead a relaxed conversation about my room, style, pets etc. to help me establish the right sofa with the right fabric. I forgot to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Good Staff Good Store. We came in looking for a new sofa we were greeted nicely. Didn't feel under pressure and not rushed. After we had found the sofa we were looking for the gentleman who was w... See more
Company replied
Nice how we could browse the store without being pounced on by a sales agent Felt relaxed on being able to take our time to choose the right sofa Staff very helpful and knowledgeable making the who... See more
Company replied
From the moment we walked in it was a great visit to the Tunbridge Wells shop. No staff pouncing on you, just a cheery “morning, are you needing anything?” So much help given when we did ask. Was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longfield Road, TN2 3EW, Tunbridge Wells, United Kingdom
- 0333 999 9811
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
tunbridge Wells
we used tunbridge Wells branch before funny enough the same guy I served this feel so comfortable with him same sense of humour great information that’s all we brought again
March 29, 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Staff very helpful
Jim at Tunbridge Wells was a pleasure to deal with. Very knowledgeable about products.
March 29, 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon Catherine,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Didn’t feel pressured to buy
Didn’t feel pressured to buy , friendly and helpful service.
March 28, 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Very good Service
Very good Service. No pressure good Knowlege of Sofas. Very friendly and helpful. Would recommend.
March 28, 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning David,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Really helpful salesman (Julian)
Really helpful salesman (Julian). Explained everything and helped us find exactly what we wanted. No pushy upselling.
March 28, 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Kevin,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Jim was very professional and helpful
Jim was very professional and helpful. Amazing customer service, thank you!
March 28, 2026
Reply from DFS Furniture - Tunbridge Wells
Good morning Marta,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Jim us a delightful sales man who dies…
Jim us a delightful sales man who dies not rush his customers. He was patient, polite and professional. He went out of his way to help an elderly disabled customer who is a dinosaur with the Internet. He assured me if I had any problems to go back to the store to help me. Thank you Jim
March 26, 2026
Reply from DFS Furniture - Tunbridge Wells
What an amazing review, thank you so much for taking the time to write this 😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Good afternoon David,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Super
Super, friendly service. Nothing was too much trouble and the sales assistant was knowledgeable and informative.
March 25, 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon Lynne,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
My quick browse today in the Tunbridge…
My quick browse today in the Tunbridge Wells branch resulted in me finding the sofa I have been looking for for some time. I later returned to make the purchase. On both occasions the sales team were approachable, friendly and informative.
March 25, 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Was able to buy the Sofa and Armchair I…
Was able to buy the Sofa and Armchair I wanted with satisfaction .
March 18, 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon Wendy,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Good overall experience would recommend
The range of products were good. I went in late so was 1 of 2 customers.
The price was the best out of the main suppliers especially for the quality of product on offer.
Staff could have more attentive initially as I had to knock on the staff area door to get their attention.
March 17, 2026
Reply from DFS Furniture - Tunbridge Wells
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Great experience very friendly and…
Great experience very friendly and informative , Jim who helped us on the day at DFS was amazing..
March 16, 2026
Reply from DFS Furniture - Tunbridge Wells
Good afternoon Paul,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Sofas....
Sofas....
Good choice of product to look at an test.
No pressure from sales staff just helpful advice..
We have used DFS before and will again..
March 21, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Katie great ambassador for DFS customer service
Fantastic level of friendly and vastly knowledgeable service from Katie. From product knowledge to the financial details she eased us through all of it with a smile.
What an asset to DFS she is.
March 21, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Tunbridge Wells
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Well presented store
Well presented store, we were very well looked after by the fabulous Katie and came away happy with our purchase.
March 20, 2026
Reply from DFS Furniture - Tunbridge Wells
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.