DFS Furniture - Tunbridge Wells Reviews 

I felt the lady who dealt with me was not pushy and kept away from me until I approached her. I like that.
She was polite and chatty and helpful and explained everything well. Full marks to her

Very good customer service from the staff.

Jim was amazing! Kind, patient and just generally lovely!

No sales pitch about the products , friendly and answered our questions

Great service and help during my visit to DFS.

Excellent service
Well explained

The staff were excellent and never pushed just answered all question thank you

Very helpful and good knowledge, many thanks for a great service.

Very helpful, quick efficient and friendly

The sales advisor Alan explained all products to me and made sure I understood what they done and how it protected my sofa

I was greeted by a welcoming smile form the sales man ,who helped me through out. He knows his customer care.

Fast efficient service, thank you to Katie for he amazing customer service helping us to make our final decision and place our order with ease. Katie is a credit to the Tunbridge Wells Store

Salesperson Jim was extremely helpful and friendly.

Great service and lovely staff. Jim was super helpful and lovely. He gave us all the information we needed, our visit was quick and efficient.

Great guidance and patience to talk us through options available. Really appreciated the customer focus

We purchased a table at the cost of £299.00
we were told that we had to pay £20.00 for delivery
so we said we would collect, to be told that we were unable to collect as the item was being delivered direct from the manufacturer. So in actual fact we were unable to purchase the table for the advertised price basically this is a con. Add this to the fact we have to wait 5 weeks for a small side table to be delivered. We were not happy at all with our DFS experience.

• The Perfect Balance: My DFS staff member had that rare skill of being incredibly attentive without being "pushy." They gave us the space to explore the showroom at our own pace but were right there the second we had a question.
• Genuine Expertise: They really knew their stuff. Whether it was explaining the durability of different fabrics or helping us measure up to ensure a perfect fit for our living room, their advice was practical and honest.
• A Stress-Free Process: Shopping for furniture can be overwhelming, but their friendly and professional demeanor made the whole process easy. They stayed patient while we cycled through a dozen different fabric swatches and configurations.
• Total Transparency: They were very clear about delivery lead times and walked us through the protection options without any hard-sell tactics. It felt like they genuinely wanted us to find the right sofa for us, not just make a sale.
The Verdict
The DFS staff member who helped us is an absolute credit to the Tunbridge Wells team. It’s rare to find such high-quality customer service these days, and they made the entire experience a pleasure. We are thrilled with our purchase and couldn't have asked for a better guide.

The staff were so helpful, answered all questions we asked. Went out their way to make us comfortable & let us have our own space to decided which sofa was best for us. They took the time to chat with us & talk us through everything. There was no selling pressure.

Experienced sales person