The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him. He mad... See more
Company replied
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Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and k... See more
Company replied
Barney was absolutely amazing couldn’t be happier with the customer service and how smooth the process was of ordering our sofa. Thank you so much for all the help. Would definitely recommend the com... See more
The staff are very helpful and pleasant. Nothing is too much. Polite well mannered, informative and anything they weren't too sure about, they asked for help for reassurance, which is brilliant in my... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stirling Road, Unit 1A, YO30 4XZ, York, United Kingdom
- 0333 999 9849
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Barney was absolutely amazing couldn’t…
Barney was absolutely amazing couldn’t be happier with the customer service and how smooth the process was of ordering our sofa. Thank you so much for all the help.
Would definitely recommend the company to friends and family outstanding customer service.
August 12, 2026
Very helpful and informative
Very helpful and informative.
Felt very relaxed in the store not pushed or hassled, allowed to take our time making up our minds.
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Well received
The lady could not be more helpful without being obtrusive
Explanations were easy to understand and information provided succinctly received
August 12, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Very helpful staff
Very helpful staff , no pressure sales. Answered all our questions and explained everything about our purchase
August 11, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We met a very enthusiastic young member…
We met a very enthusiastic young member of the team who was extremely patient as my partner was doing the usual picking through it with a fine tooth comb, eventually we finally got there a purchased the item for our house
August 10, 2026
Reply from DFS Furniture - York
Hello Mr Redmond,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lia
DFS Customer Support
Barney was amazing
Barney was amazing! Helped us find the perfect sofa and despite us not being able to purchase for a couple of weeks we came back and waited for him specifically to be available as he was so kind and knowledgeable!
August 9, 2026
Reply from DFS Furniture - York
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
The sales assistant was so welcoming…
The sales assistant was so welcoming and very knowledgeable. He gave us space when we needed to discuss things and he made the experience a fabulous one. Nothing was too much trouble for him.
He made us feel relaxed and at ease throughout our visit to pick and order our sofas. I would not hesitate to come back to see him again. I would recommend him to my family and friends. Thank you so much Barney.
August 9, 2026
Reply from DFS Furniture - York
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - York
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Barney really took the time to explain…
Barney really took the time to explain the different options available to us (we had quite a specific preference). He was patient, helpful and knowledgeable.
August 8, 2026
Reply from DFS Furniture - York
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Great staff it was Andy that served me…
Great staff it was Andy that served me very helpful as was the manager Andie too
August 7, 2026
Reply from DFS Furniture - York
Hello Rebecca,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Steph was amazing
Steph was amazing, didn’t rush us to make our choice for our first sofa for our first home and helped us choose the best for us.
August 8, 2026
Reply from DFS Furniture - York
Hello Tamar,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Staff were great
Staff were great and even gave us a discount on delivery for purchasing in store. Overall it was worth visiting to make our minds up on colour and material.
August 8, 2026
Reply from DFS Furniture - York
Hello Marc,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Dan your salesperson was superb
Dan your salesperson was superb - clear and thorough in dealing with us. We now look forward to the sofa!
Mark
August 5, 2026
Reply from DFS Furniture - York
Good Afternoon,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Fantastic customer service by…
Fantastic customer service by knowledgeable staff and salesperson
August 5, 2026
Reply from DFS Furniture - York
Hello Tim,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very impressed
Very easy process picking a sofa at DFS. the prices are excellent and great customer care thank you
August 4, 2026
Reply from DFS Furniture - York
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - York
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
When I have previously bought sofa's in…
When I have previously bought sofa's in the past I feel the process was very long winded however I don't feel this was the case and Andrew was very helpful with the purchase
August 1, 2026
Reply from DFS Furniture - York
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Andrew.
Kind Regards,
Jordan
DFS Customer Support
The gentleman that served was lovely…
The gentleman that served was lovely however he ordered the wrong sofa for us which was dearer than the one we wanted, the order has been corrected but we still haven't recieved our refund. We where promised that customer services would contact us bit they haven't, I rang 3 days ago for a 72 hour return call which hasn't happened
July 25, 2026
Reply from DFS Furniture - York
Hello,
Thank you for your feedback, we are sorry to hear the incorrect sofa was ordered originally. We will ensure your refund is processed without further delay, please do allow up to 10 working days for this to be received.
Kind regards,
Holly M
DFS Customer Support
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