DHgate Reviews 

I would give ZERO STARS if I could.
During the holidays I ordered 3 pairs of shoes from this website.
2 pairs arrived without issue.
The 3rd pair never arrived.
I sent numerous emails regarding this. Attempted a Live Chat to no avail.
Even asked for proof that the order was sent, perhaps mistakenly to a different address.
NOTHING. EVER.
Due to the fact that I promised these shoes to a Love One, I kept trying. Disappointed so deeply because when I make a promise/commitment, it is DIRE to my heart that I fulfill that promise.
What has prompted this testimony is that I Attempted to follow up again yesterday and today, I experienced that I have been BLOCKED from the entire website! Like WHAT!!!?
Banned from my mobile phone AND my PC!
DO NOT PATRON THIS WEBSITE .

DHGate is a SCAM & do not order through them-YOU CANNOT TRUST THEM. I live in New Zealand & purchased Shuntu Binoculars through seller: KOTOYO on their website & they were not sent.I have spend over 2 months trying to get refund which I eventually got for binoculars but not NZ$50 postage to send miniature binoculars seller sent me back to him.He would not give me refund until I sent these back and they were worth nothing.KOTOYO & DHGATE will not refund my postage.I asked DHGATE to delete seller KOTOYO from their website but they just ignore my requests.I have spent hours on their customer service chatline trying to get postage refund & NOTHING IS DONE. PLEASE DO NOT USE THEM or they will scam you just like me. This was my first order through them BUT NEVER AGAIN.
UPDATE ON 18 July 2026 AS I CONTACTED DHGATE AGAIN AS PER THEIR REPLY:
I contacted DHGate yesterday as per their reply below & they gave me the same response that the seller has to agree to pay the postage & he ofcourse will not. I have sent him 5 requests to refund but they are ignorred. When this happens you would expect DHGate to step in if you have a legitimate complaint but NO. They are on the side of the SELLER NOT BUYER WHICH STINKS. This is not good enough they should as a customer focused company be able to refund the postage & charge the seller when you have a legitimate complaint. DHGATE WORKS FOR THE SELLER & NOT THE BUYER-THIS COMPANY KOTOYO ARE STILL SELLING ON DHGATE & I have asked them numerous times & filled out a compaint form to delete this seller from their online website but they just ignore me. PLEASE DO NOT BUY FROM DHGATE OR KOTOYO AS YOU HAVE NO RIGHTS AS A BUYER WHEN A DSIPUTE ARISES. THEY DO NOT CARE.

Seller sent damaged item. When you ask for a refund, they side with the seller. When you dispute an item they will close your dispute within one day and deemed insufficient evidence. There is no way to reopen your dispute and get your money back!

I purchased a smartphone for **USD 469.92** and never received it. According to the official DHL investigation, the package could not be delivered and was returned to the sender. I obtained written confirmation from DHL and provided it to DHgate together with screenshots and other evidence.

Despite this, DHgate closed my dispute and decided to release the payment to the seller. Their explanation was based on the German character "ß" in my address, claiming that the address was incorrect. However, I entered my address exactly as required, and I can provide screenshots and a video proving this. It appears there may have been an issue with how the platform processed or displayed the address.

As a result, I ended up with neither the product nor my money, while the seller received both the payment and the returned package.

I also purchased Green Shipping Protection, but I was simply referred back to DHgate, even after DHgate had already closed my dispute.

I expected better buyer protection from such a large marketplace. Instead, I spent weeks communicating with customer support, collecting evidence from DHL, and trying to resolve the issue, only to have my claim rejected.

**Order Number:** 319167467526

I hope DHgate reviews this case fairly and improves its dispute resolution process so that other customers do not experience the same situation.

I have ordered and paid for 6 items. 2 were never sent and I had to raise a dispute to get a refund. Of the 2 items that have arrived one, a bag, looked lovely but was the incorrect size. I didn't end up sending it back in time to get a refund due to illness so I will gift this as it's way to small for me. The second item, a watch arrived, looked great but only worked for 2 hours. I replaced the battery and it worked for another 2 hours before giving up again. I am currently trying to get a refund for this. The other 2 items are still in transit apparently. When/if they arrive I am going to delete the app as it has been just stress and disappointment.

I notice that DHgate has replied with their standard reply advising things I have already done. Just another example of the poor customer service they "offer".

Shocking, items don't come and website/app useless and zero customer service or chance of refund avoid at all costs. COMPLETE SCAM

Ordered a shirt that states 3 day delivery from the UK.. it's now been 18 days, I have opened a dispute with dh gate and all they send it a from with instructions FOR ME to chase the delivery company. I have sent multiple messages to dh gate stating the seller will not give me any tracking information. They just keep telling me it's on the way. Absolutely shocking service from dh gate customer service . Edit - dh gate replied to this post , I have already contacted support and not received a response. 0 help

China vape warehouse store is scam chinavapemarket

These are Quality products and highly recommend 👌

If I could, I would give DHgate 0 stars.

This was the worst online shopping experience I’ve ever had.

My very first order arrived defective. The right earbud never charged to 100% even after charging all day, and the audio kept cutting in and out. I submitted multiple videos as evidence, but DHgate kept saying the evidence was not clear enough and closed the dispute without a fair resolution.

It felt like DHgate was more interested in protecting sellers than helping customers. That completely destroyed my trust in this platform.

After I receive my last remaining order, I will delete the app, close my account, and never use DHgate again.

Save yourself the frustration. You’re better off buying from AliExpress, Temu, or a trusted private seller. Even if you pay a little more, you’ll likely get better quality and much better customer support if something goes wrong.

Based on my experience, I cannot recommend DHgate to anyone

This was my first and definitely my last purchase on DHGate.

I ordered a pair of shoes in US Size 14, but the shoes I received were clearly much smaller. To support my dispute, I submitted photos showing the received shoe next to my genuine US Size 13 shoe. Anyone can immediately see that the supposed US Size 14 is actually smaller than my US Size 13.

Instead of objectively reviewing the evidence, DHGate simply dismissed my claim, requested additional proof after the dispute was opened, and decided to release the payment to the seller.

This experience showed me that DHGate's dispute process does not protect buyers. It protects sellers, even when the evidence clearly indicates that the product received does not match the advertised description.

After waiting weeks for delivery, receiving the wrong item, and then having my legitimate complaint rejected, I have completely lost confidence in this marketplace.

There are many other online marketplaces that provide far better customer protection. I strongly recommend avoiding DHGate if you expect fair treatment when something goes wrong.

Absoloute joke of a place. Do not order, you get no suppport from cs. Ordered item that said 15 day delivery. Month later, no item and no responce from seller. Asked for refund and was denied. Cs said he had until end of august to send it. I ordered in may. 15 days? Seller finally replied saying no refund as order was processed. So why not sent then? Scammers.

This company and it's sellers are not honest. They take your money and do not send your items. Two examples of this are sellers Ludington and Yahuah. BE WARNED do not attempt to do business with this company.

Ordered two chairs, they came and one doesn't even fit together because the stitching is so awful, the other collapses when sat in. Tried to contact seller who just sent nonsensical replies, asked DH to mediate, they took weeks and refunded me less than 10% of the cost, no opportunity to appeal that decision, won't allow me to return the item for a refund, honestly just useless, will never use this company again!

So far so bad, I placed an order on June 24, 2026, so far more than half the items still haven't shipped out yet and still being prepared, 6/13 items will take approximately 30 days to arrive based on their estimated arrival time, most of the items have crazy shipping cost even though they are shipped from the U.S. total cost of shipping for 13 items is over $200.

Update 7/13/2026: here is an update of my original review, several of the items arrived, and many are cheap, knock offs, and poor quality, so far I have received 7 items from my original 13, and only one is possibly usable, the rest are absolute junk. I will wait for all my items to arrive before deciding if I should open a report with my financial institution.

Updated 8/9/2026: All items received, only one item is usable, the rest is complete trash, i tried to complain, and they said I would have to ship the items back myself which would cost as much as the items themselves, website is complete horse shit.

Great product. Fantastic info during the proces. The shop rbtop is the best. The delivery was very good. Safely packed arreived in spotless condition

Hi All ,
Please don’t buy at PERFECT HAIR123
They are scammers
Pictures they advertise are different from what they sent you
When you open a dispute with then
They’ll try to scam you again
Please be carful.

The day after I made my first purchase here, I started receiving various unknown charges on my card. The IBAN and BIC for these transactions matched the purchase on DhGate exactly. The charges continued until my card was completely empty, stealing about €200.
Now I'm trying to return stolen money with bank and police.

Wrong item was sent but seller refused to accept the mistake despite there being clear evidence. Customer service asked for proof,proof was sent but they kept asking for the same thing over and again and the page to provide proof was in Chinese! Such a shame as the product was actually really good.

DHgate make all the right noises about sorting out any disputes but actually do nothing even when contacted directly.

CRITICAL COMPLIANCE FAILURE: Your platform is holding €367.57 hostage due to a system deadlock on Order #1 (Ticket #582541).

The merchant committed logistics fraud and refused to provide return freight info. Ticket #582541 was opened, and the mandatory 48-hour merchant response window expired today, Sunday, June 21, with zero seller compliance.

Instead of releasing my escrowed funds, your front-line chat agents (KC and Shai) stated that DHgate's automated system will force a 7-day penalty clock against me and release my money to the scammer anyway. Both agents abruptly disconnected the session when I demanded supervisor escalation.

I require an immediate manual administrative override to release my escrowed funds. Do not tell me to open another ticket or wait for the non-compliant seller. Resolve Ticket #582541 immediately.