DHL Reviews 337

If it wasn’t for Kaylee at the local Portland station on Courier court I would be giving a 1 star - the 800# is where I see most complaints on the reviews. Those are outsources script readers who have the same info as you do online. Should you have an issue I would recommend calling a local branch. Kaylee and her counterparts literally SAVED the day!!! She went above and beyond to find my package that had been bouncing around for days, reach the driver and help me obtain the package within hours !!! She was so pleasant and such a bonus for this company. Keep being amazing Kaylee.

Following an eBay order in the United States, DHL delivered my package. The day they were supposed to come, I was home, and they didn't show up. After two weeks without any further attempts or offering any solution, they returned the package to the seller. But it doesn't end there. It's been gone two weeks, and nobody knows where it is. DHL blames Apple and refuses to reimburse me. The seller, overjoyed, doesn't want anything either. They can't even tell me what happened to my package: it's a disgrace. The tax authorities, however, were quick to contact me to get me to pay. Never again DHL. I will never receive any compensation. They refuse to take responsibility.

I bought an item through Etsy and the seller used DHL to deliver it. It gets to Philadelphia, PA and is on hold because more fees had to be paid... which was not true (they claimed a clerical error). It gets to West Deptford, NJ and is on hold because "more information" was needed but... it turns out that was not true. DHL says they need at least 3 days to post that payment and the package is on hold until then. Their customer service was NASTY blaming me for not understanding their delay even though the DHL system said it was paid. Plus their cavalier attitude was "just wait for it" because "eventually it will show up". What BS.

I was expecting my package today. It’s said between 3-5 pm.
It’s 10:00 pm my package never delivered due to delivery guy probably forgot to deliver ( how do I know?? There was section where you can see the location of driver, he was blocks away from my house and never came. Terrible!! It was gift for my daughter , and she will be coming to pick it up tomorrow.
Can’t believe what just happened!

USE ANY OTHER SHIPPING AND DELIVERY COMPANY. I will never use DHL again! The only good thing I can say about this company is that they have available customer service. However, said customer service mislead customers about where your missing package is and continue to give the same generic answer about when it will be delivered. It's as if you're dealing with a robot programmed to give certain answers to problems customers call in for. The communication within the company regarding your package delivery is NON EXISTENT! They're a terrible company, and they know it!! But as long as they continue to get money for their so called services they really don't care.

worst service ever. i sent a package from mexico to usa. last week i sent the same package and it went through fine. this month it has been detained in cincinati they have everything and they have been asking for ridicolous amount of information.

trust me never nerver never hire dhl

Worst delivery company I've ever seen. I made a purchase on eBay (high value) and they had to deliver from USA to Spain. The package was shipped February 13 and it was supposed to arrive on February 25. I contacted the support from United States and they told me that "unfortunately, due to logistic issues, the package was severely delayed to the point where it is no longer expected to reach its destination". After that they told me to talk with the seller to come to a solution. Basically they lost it and they don't take any responsibility for it. Even worst, they decided to lie. I'm not buying in eBay anymore or another company that has DHL as their main delivery service.

You succeeded in losing a long term customer. Handling a customs clearance in the possible worst way, asking the same documents 10 times, making me emailing them 10 times with no result. The parcel was returned to the sender with all the regular documentation required from the customs! Now every time I use another courier for my two companies I rejoce thinking I'm not using DHL!

Absolute UNRELIABLE company. Delivering parcels on the ground. Also, WHY don't you allow SENDERS to pay the custom fees if buyers refuse. Remove that USELESS verification code. The ONLY person who'd have the tracking number to pay customs would be the sender or receiver. Brainless system with useless rules.

We have a package that has been in customs for the past week. Everyone I have talked to says it was good to go and should ship that day. Then it doesn't, I have been told I would get a call , that doesn't happen. It gets escalated and was told we would get a call from a supervisor within 90 minutes. That didn't happen. My package has been sitting in Cincinnati since 12/22/25 it is now 12/31/25. Horrible customer service.

DHL service absolutely pathetic!!!!
I ordered an item from the US on 30 November, 2025.
DHL had started processing my order since 1 December, 2025 and have gotten as far as shipping my order to their transit facility in Germany where it has been sitting since 12 December with no movement/ progress whatsoever.
I have contacted their customer service to try and gather info, but have not received any response from them!
With this kind of service DHL will go under very soon and thankfully there are now many competitors operating in this space. FedEx, UPS, Aramex all offer much better/ faster service and much more reliable.

DHL-USA continues to be the very worst! They consistently foul up our deliveries from our German and Austrian suppliers. If they were intentionally trying to perform so poorly, they couldn’t actually do worse. Today we received a doortag notice of a missed delivery, offering some options on how to manage delivery, offering to forego signatures, or for us to pickup at a DHL office, etc. But, no waybill# or any reference info.
DHL-USA does nothing that we could imagine thanking them for. If they shipped for free, it would still be too expensive.

6 days my parcel has been sitting in the delivery office! Once it came out to be delivered and no delivery attempt made and it went back to the delivery office……where it still sits.

It’s hilariously bad……..the good news is I will be telling the driver to stick it where the sun don’t shine because if it ever gets here I’m refusing delivery.

I had a few option to choose delivery company from. Needed item EARLIEST possible, so chose DHL, though being 42 USD vs others for 20 or even less, just to gain 2 days to get the shipment quicker. Shipment has been released by supplier SAME DAY hence well in time, but now DHL pushes out the delivery from my perspective for NO reason! Requested explanation as well as a compensation to the difference of e.g. 20 USD but all this is not heard and only flower-power blablabla messages. lesson learned: NO MORE DHL if Fed Ex or others are an option! BTW: had very similar issues also in Germany and Europe with DHL.... Such bad service but requesting FIRST CLASS prime service fees - not again!

Ordered a pocket watch which was shipped from New Jersey. Slow shipping speed and now I find out is was sent to the wrong city in KY. Now I get a message reading "Shipping Exception mis shipped. Otherwise it's lost and DHL doesn't work on weekends. Which makes my PKG now very late. DHL sucks the big one.

Delivery didn’t arrive and absolutely no way of contacting DHL for an update

Nothing more can be written for this garbage company.
I used it on 2021 to ship vitamins to Asia, I chose the FASTEST method (around USD 170, delivery in 5 to 7 days) because it was a pack of vitamins for people in need during covid pandemic in Asia. Not only they did not deliver my package, DHL made mistake when typing my custom form on their computer. It ended up I had to pay extra $500 for custom or the package wouldn't be delivered. It was a nightmare. It took more than a month for the vitamins box to be delivered.
Today Aug 18 I was supposed to receive an international package. DHL was the only option the company I bought from had to ship to USA. When I checked the tracking, my package has been in DHL Phoenix since Aug 15 and has not moved an inch. I finally got to chat with a human from DHL, only to be told that my package has been forwarded to the third party which is USPS since Aug 15. Then the human chat hung up on me. Of course USPS is the slowest and never answers the phone so I just gave up.

DHL is definitely worse than Fedex. I'd received packages from Fedex just fine. But with DHL, I never had a normal experience with them.

Clearly DHL doesn’t bother reading these reviews because it appears they are universally hated. Even their employees don’t like them. DHL website is extremely difficult, leading you down blind alleys when you try and get to customer service. I was just trying to arrange a delivery and found it very difficult. I’m still in a do loop waiting for a call back, which I only got because there was a user blog recommendation on how to get around DHL’s phone prompts. I would never recommend this service to anyone, although they seem to have a lock on international deliveries. I am trying to get a table delivered from Morocco.

As a follow up: I got around the phone prompts but was put into a cue for a call back between 2 and 4pm. At 2:00 I started getting automated phones calls (six times) which when answered went dead immediately. Then around 3:30 today I got an alert from my Ring Camera alerting me (I was not home) to someone at my front door…a DHL delivery truck. Fortunately, I was able to speak to the driver through the Ring Camera and told him to leave the huge box on the front steps of the house. If I had not been alerted, the driver would have left and I still would not have been able to contact DHL. DHL is clearly not interested in customer service, or at least at it relates to the recipients.`

I actually work for DHL and I can tell you that communication is terrible. No one knows wtf they're doing. Ask a question via email or texts get ignored. Currently looking for another job. Coming to work here was a big mistake...

So horrible service and they play a game on me about shipping.
Forth back 3 times between Missouri and Ohio.
And they smart mouth to me.
Refused to refund or delivery my items that what I paid for.