Diagnostic Central Reviews 

Not a very good experience, after having issues I made contact and was asked to pay money, I paid then was told 7pm for assistance, I tried to log on but I struggled with their simple instructions (their words) so I missed my appointment by a few minutes, I was given another appointment but would be another 24hours and I was very frustrated with them, just BEWARE they don’t offer refunds, I’ve a broken machine and paid extra for support, avoid avoid avoid.

I am very please with the service from
DS. Very fast, and pro performens, and patent - i did some mixup my self, but that was No problem 🙂
I will recommend DS to Anybody 👍
As for the Product i bougjt Delphi car diagnose - it is to early for me to give a honest review as i had it innstalled 10 min ago... - but i am confident it will work out topper as well!

Where do I start the experince ( all remote help ) I got was amazing firstly it started with Tom and then Norton 360 that started the problem wouldn't delete off my laptop but Tom sorted it out , then I had Layla the next night and she was amazing no messing she loaded up autocom and then was all gd ,working properly , these guys are amazing at what they do, would highly recommend these 1000 %

Very happy with purchase of Delphi software, appointment for installation made when purchased and was installed exactly has said . Takes about 30 minutes. They do all the work.
Software works perfectly, would definitely recommend and use again 5 ⭐️⭐️⭐️⭐️⭐️

Bought 2 different items both received really quickly, customer service is also brilliant really pushed the boat to help me get setup. Thank you.

Brought 2 different diagnostic set ups off these guys over the past few years as I really like the Delphi software,but both times the "reconditioned" tablets/laptops were poor and had many problems, failing to even turn on within days of buying them, there customer support isnt helpful, battery issues when theyve had new batteries fitted, personally i think there buying cheap broken tablets and laptops and just selling them on with the software uploaded,i lost alot of work due to being unable to.diagnose correctly customers cars, I don't ever leave bad reviews but this has really annoyed me

Excellent company to deal with. Great communication and after sale service. Highly recommended to anyone needing diagnostic setups

Already left a good review when I first used Diagnostic Central but felt the need to leave another after the incredible aftercare I’ve received. Had a problem with my laptop not working with Delphi, sorted by the team using AnyDesk to access and take control of my laptop. Couldn’t recommend this company enough. 5 STARS everytime.

Original website listing for the VCDS software showed it was compatible with VW Crafter. When I received the software it did not work with my vehicle(2020 VW Crafter) . A Diagnostic central agent remotely accessed my laptop and also found it did not work. I researched the issue on the Ross tech website myself to find there is an issue with the Crafter.They then changed the Diagnostic central website to say its limited access for Crafter. Asked for a partial refund as its no good to me for my vehicle to be told "no" even though it was me that found the issue for them which in turn prevents further issues for themselves . So thanks Diagnostic Central for taking my money and leaving me with software i can't use.

I was never offered a refund. I did ask for a partial refund.

It doesn't work on Crafter as your agent found out for themselves when they remotely accessed my laptop and tried to access any module. The listing should have said its unsuitable for coding.

We run a small mobile car diagnostics and remapping service in the East Midlands and have used Diagnostic Central for the past few years for all of our equipment. We have found their prices to be very affordable and the after sales service is amazing. We would highly recommend them to anyone.

Outstanding Service!!
I bought the Delphi DS150e VCI and software from the Website and instantly received an order confirmation email followed 2 hours later with a shipped email! I only paid standard shipping but the order arrived the next day. Communication was brilliant throughout and not only did Tom install my software remotely but updated the Firmware on the VCI and ran a full diagnostic on the car, clearing down the faults for me. Even if you have never run diagnostics on a car before you can use this company to save yourself hundreds of pounds in repair bills.
Simply Superb!

Very good customer service and keen to help with a very response team

I purchased a full diagnostic kit from these guys, and to be honest for the price I wasn't expecting a lot. But I was pleasantly surprised from the first time of using it. I have had the kit for nearly 2 months now and use it on a daily basis, I am a mobile mechanic and its one of the most important tools in my kit.

just looking after money, no help, rude personal

I have to say, Holly who was helping me remotely install the software and drivers was brilliant.
Also once set up, I was able to do exactly what I set out to do with my car.

down load software not working was told they dont have problems with other people downloading making out it was my fault somehow ?.
customer support should be called customer insult and or customer avoid support, or assistance , found them to be no help at all spent a misserable couple of hours on there wattsapp leaving me frustrated and no further forward with them blaming my internet connection . i asked for a hard copy of the software and offered to pay extra but was denied , the excuse was modern computers nowadays often do not come with dvd drives so they do not provide them ? i think it probably has more to do with copyright and illegal copys as in the instalation vidio you have to back date your computers date to 2014, yes the instalation vidio down loaded ok so there is not much wrong with my internet . as per the other reviews i dont hold out much hope of getting my money back ,
so buyer beware using this company good luck with any stand alone product they sell ,it may be different with a preloaded laptop but no experience with that but the experience so far is with customer service is very poor cant tell you about the product as i cant use it as software will not download

Absolute joke of a transaction. Item arrived fast enough but wouldn't work with anything I tried plugging into new and old.
The what's app chat was useful at the start but once I asked to sent back the device everything went down hill and was told to go and use the email / admin. Email admin told me to use the what's app and from there it really really went down hill.
Mangaged to say I was sending it back for a refund (policy states upto 28 days to process the refund) from the moment I posted the item back at my expense for next day delivery I was hung out to dry with no refund, no item and no communication!
32 days later from posting the item and knowing it was tracked and signed for back with them still no communication, no reply or response of any sort but more annoying no refund!!
Luckily for me when I brought the item it gave the option for card or PayPal so had someone to fight my corner.
After seeking help from PayPal and having no response yet again from the seller the day before the claim was about the end the seller popped up and asked PayPal for an extension dragging the process even longer.

Save your money and buy from somewhere else. I wouldn't wish this on anyone.

After a couple of months without my money and device I've brought another product from another company and have non of this play ground nonsense.

If it seems to good of a deal and you think it'll be OK think again!

Very disappointed and feel completely mugged of by diagnostic central of Loughborough.

Anyone wants to see proof of this transaction and nonsense please get in touch before you part with a penny to this disgraceful company.

Just a shame you have to give a star on the ratings, one starts not justifiable but I feel this needs to be out there. Every company needs the good and bad reviews to show who your really dealing with.

An apology would have been nice,