DialAFlight Reviews 15,358

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 1,034 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and professional attitude, often going above and beyond to ensure a smooth and pleasant experience. Many people highlight the outstanding customer service, noting the personalized approach and the ease of the booking process for their holidays. However, some customers also noted a decline in customer service quality after booking, mentioning that support was poor once payment was made. A few other people also felt that the company did not provide meaningful support when travel plans encountered issues, redirecting them to the airline instead of taking ownership as the booking agent.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the team's... See more

Service

Consumers consistently report positive experiences with the service. Many praise the professional and... See more

Holidays

Clients share positive opinions on holidays, often highlighting the stress-free experience and excellent... See more

Booking process

Customers had positive experiences with the booking process, often praising the helpfulness and expertise of... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Would 100% recommend and use again. Leo really helped us out, at short notice, when our Qatar Flights via Doha going to Australia were cancelled due to the war. Within less than half an hour he had s... See more

Rated 5 out of 5 stars

I am a happy and loyal customer of dial a flight since many many years. They privide an outstanding customer service, are more than helpful and always go the extra mile. I want to take the opportunity... See more

Rated 5 out of 5 stars

We are relatively new customers of DialaFlight and wish we have known them earlier! Long haul flight cost have been very competitive so much so we will now always check with them first. Recent tra... See more

Rated 5 out of 5 stars

From start to finish, Dylan Harris at DialAFlight was absolutely brilliant! He tailored our trip to encompass all the places we wanted to visit and also made some fantastic suggestions of places t... See more


Company details

  1. Travel Agency
  2. Airline Ticket Agency
  3. Flights Search Site
  4. Hotel
  5. Tour Operator

About DialAFlight

Written by the company

10 reasons why we're different
  • Calls answered LIVE in FIVE seconds
  • Good old fashioned customer service
  • Best value for money deals. £376 million of buying power
  • Expert personal Travel Managers
  • Your travel plans automatically updated on the DAF app
  • 24/7 emergency helpline
  • Triple protection for client money. ABTA, ATOL, Trust Account
  • Insider knowledge. Access to fare classes you will never normally see
  • Any Air Miles automatically added
  • Your bookings help thousands of underprivileged children learn to read

The company brave enough to ask for reviews AFTER customers have travelled...

Written by the company

We ask for reviews AFTER a customer has travelled. So you get an insight into their whole experience.
Were our staff friendly and knowledgeable? Did everything work out OK? If anything went wrong while you were overseas were you happy with the way we handled it? Did you need help from our out-of-hours team?
Many companies ask for reviews at the time of booking. Before they have travelled. When most people are happy!

Contact info

5.0

Excellent

TrustScore 5 out of 5

15K reviews

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Rated 5 out of 5 stars

Excellent service from DialAFlight once again

Once again DialAFlight did a great job booking our flights to Australia. It’s so good that you can contact the company and get immediate response by telephone or email and receive great service to any questions . Daryll has dealt with us the past couple of trips and I can highly recommend him and this company

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Simply the Best

DialAFlight developed and organised an exceptionally well planned journey through New Zealand. They chose delightful accommodation and selected exciting adventures. Tristan also provided fantastic backup throughout our five week holiday. We could not have been more pleased by their exceptional service.

Stephen & Jo Aston

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service and value

Jamie sorted out our son's gap year travel to NZ, SEA & Japan working with two indecisive teens with much patience, then our trip to meet up with them.
We'd already used DaF to travel to the USA and appreciated their personal service, reactivity and competitive prices and on this trip we also really appreciated their 24hour emergency line when we had a hiccup - which was smoothed over with minimal stress. I would highly recommend. Thousands of times better than puzzling over an itinerary yourself on the net.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

A massive thanks to Dexter

A massive thanks to Dexter. He was brilliant throughout the difficult time. When my flight was cancelled and I was stuck in Thailand as a result of the War. His help and support was immense . He booked new flights to get me home soon and safe. I am so glad that I booked the flights with DailAFlight.
Greta /Huddersfield

March 10, 2026
Unprompted review
Rated 5 out of 5 stars

Best Travel Agents!

We have booked all of our family holidays and flights to Australia the past few years through Orlando at DialAFlight. Always a great service and we recommend him to everybody looking at holidays. Even more recently when we were in Abu Dhabi and flights were being cancelled, many people at the hotel were unable to contact their travel agents and ended up paying for another flight. We were very lucky on the other hand as our experience was completely different, Orlando was just a phone call away and helped us out so quickly and efficiently, we really did feel looked after! Can't recommend Orlando and DialAFlight enough!!

March 11, 2026
Unprompted review
Rated 5 out of 5 stars

Dialaflight punch above their weight!

Robert and his team have consistently put together tailored tour packages that meet our requirements and come in at lower prices than I can put together after hours of scouring the internet! These get neatly bundled into the Dialaflight app so that we can see our itinerary at a glance with information and links for checking in etc. Give Dialaflight a go, you have nothing to lose!

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service from Rebecca

Review

Can’t speak highly enough of our recent experience dealing with Rebecca. We’ve cancelled our trip to Australia as we were due to fly and return via Abu Dhabi. We hoped to get something refunded but were delighted when we were told our entire travel cost was being refunded. Thanks for your amazing service Rebecca.

Ainslie and Peter


March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Cape Town Our flight was cancelled at…

Cape Town Our flight was cancelled at the very beginning of the Middle East Crisis flying back with Qatar via Doha. We are one of the lucky ones thankfully we booked with Dial A Flight. Thank you to Ryan and Louise and all her team they were brilliant rearranging our flight to the first one available. Thank you all so much for”Peace of Mind” knowing you have someone in the U.K. to help you.

March 3, 2026
Unprompted review
Rated 5 out of 5 stars

Holiday rebooking excellent service

I had a holiday to Dubai booked for Early May until the war broke out in the middle east which put our holiday in jeopardy. Rang my usual contact Eric Spagnuolo as i was concerned. Eric was excellent as usual, really good advice and reassured me my funds were safe. We have now changed our destination to Phuket, Eric transferred the funds and re-booked all flights, hotels and airline seats.

I have used Eric to book many trips over the last 5 years or so and have only ever had one minor issue at a hotel check in - this was a issue out of dial a flights hands but they still gave me a £150 discount on my next holiday.

I would highly recommend Eric and dial a flight to book your holiday.

March 17, 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional company

Exceptional company. Sadly our holiday to Dubai was cancelled but as always it was dealt with efficiently, no hassle whatsoever, Lloyd contacted us to advise and the money was returned in full. Dial a flight is the only company I will use for any type of holiday, they are easy to contact and will do their utmost to get you the holiday you want at the best possible price and are there for you if something should go wrong 😁

March 12, 2026
Unprompted review
Rated 5 out of 5 stars

I recently travelled to Sri Lanka

I recently travelled to Sri Lanka, and my return flight was unexpectedly cancelled due to the Iran conflict. Jeff contacted me immediately, and we quickly reviewed alternative flight options.
He went above and beyond—working after hours to secure a new booking—and thanks to his efforts, I was able to return on the same day as originally planned without any issues.
The service truly could not have been better.
John Welch

March 5, 2026
Unprompted review
Rated 5 out of 5 stars

Responsive and knowledgeable service

Responsive and knowledgeable service. Created a good package of flights for us and when we had a couple of queries even out of office hours we got a quick and helpful response. This is what good service should look like.

February 22, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service overall & especially the out-of-hours service

Deborah booked all my flights I needed for my Australian/New Zealand trip. It was so convenient having the flights booked and managed by Dial-A-Flight and the app was really easy to use. The communication was excellent and very good service which was invaluable especially when I fell ill on my trip. The Out of Hours team were brilliant and it was so helpful to know I could speak to a member of the team anytime of day. They really helped when the chips were down! Would highly recommend and will use again.

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Best booking experience

Damien from start to finish made the process of booking my holiday so quick, easy and enjoyable. He was very accommodating to particular requests and my boyfriend and I had an amazing weeks holiday in the Maldives. Will definitely be using Damien / DAF again and have recommended him to my family and friends. :)

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

3 week trip to India…

Just back from a great trip to India both touring and relaxing on a beach. Very varied trip put together by Karl at Dialaflight. We have trusted Karl with booking many trips for us and always found him to be very conscientious and thorough in his planning.

February 23, 2026
Unprompted review
Rated 5 out of 5 stars

Athens

We only did a small trip this time but Sadie was on the ball and offered then arranged all our separate hotel bookings and flights.
Very happy 🤗

March 9, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

I have been booking through dialAfligh for a few years now and have received very good service. Everything generally go's as planned and on the rare occasion it hasn't the people at dialAflight have had it sorted out very quickly.

March 13, 2026
Unprompted review

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