DialAFlight Reviews 15,414

Great from start to finish

App really user friendly

BA cancelled our flight fairly near to our travel date - Robert McLean sorted out the additional night stay in our hotel 😃

Would not hesitate to use again

Many Thanks
Jacquie and Pete Kraushaar

The whole booking experience was quick and efficient. Helping to find the right destination (both with regards to country and resort) took personal preferences and budget into account.

My travel agent Dexter at DialaFlight was very helpful when there was a problem with the hotel booking. They organised a refund immediately and also helped with online check-in.

Having this team behind me as a solo traveller meant I had a relaxing holiday at one of the most beautiful and unspoilt Caribbean islands I have ever been to.

Very professional and helpful service. Adam identified an excellent package and took care of all the admin. Thank you!

I recently travelled to New York and it was hassle-free! Peter scheduled my flights to reduce the effects of jet-lag and it worked really well. It was so good to have someone experienced to help with the booking as I fly so rarely. Will definitely use this company again. Communication was excellent, with regular updates.

Guy Foskin is a superstar, he recommended and booked us 2 Hotels ( 1st) in Hawaiii which was fabulous, central to shops / entertainment and yards away from the Beach, the (2nd) Hotel was very convenient for the Airport and had the bonus of a free shuttle service to and from the Airport. Guy booked our seats checked checked everything was ok before departure. His Customer Service Skills are excellent and he is an Asset to your Company. We would highly recommend him and Dial a Flight to anyone travelling in the future .

Returned recently from an extended trip organised by my go to travel advisor of many years Roray at Dialaflight concierge. We were caught up in the Middle East situation and concerned by the many stories from people at the hotel who were unable to get return flights back to the UK or were offered 25 hour flights to get back after being forced to extend stays at hotels at their own cost.Fortunately we had Roray from Dialaflight in our corner who calmly and professionally managed our return flights with an alternative carrier at no extra cost, no extra time at the hotel and the same flight time as the original flight.Roray demonstrated the benefits of dealing with a reputable and experienced company where you really feel in safe hands, I can’t think of any situation where I would use anyone else

My friend and I went to Sri Lanka for 3 weeks in February and I was there for 8 weeks due to the Middle East war ! Thank goodness we had booked through Dial A Flight , Dear Noah has always booked my flights , he is efficient, charming and very patient , but this time he was quite invaluable, he rang every day as our flights were cancelled time and time again. When my friend eventually got away , her new flights were cancelled twice whilst at the airport. He guided her through, rebooking her each time the flight was cancelled . He was completely wonderful.

I have been using DialAFlight for over 20 years and they are fantastic. I have been dealing with Bradley for a long time now ands he is responsive, understands my needs and accommodates my changes!

Perfect every time and our recent trip was the best yet.

Travelling through Dubai at this politically difficult time was always going to be a challenge. But Theo from dial a flight, was always available as a real person to guide us through and to reassure us about any misgivings that I had. Speaking rather than txt was so valuable. Without Theo I would have cancelled the trip I’d planned for more than six months, therefore disappointing 3 grandchildren who were reuniting after nearly 2 years. Thank you Theo for representing Dial a flight so well

Our agent Guy Foskin was absolutely amazing sorting out flights and rearranging around the middle east conflict.
Without him we would not have made it to our dream holiday
Thanks again

Libby organised our flights and hire car which all ran perfect. This is the fourth time we have used Dialflight for long haul flights - we have compared with other agents and they always come out the most competitive and Libby is really helpful. Will definitely be using them again.

Efficient, great value, great follow up.

This was our first time using DialAFlight, and the service was outstanding from start to finish. Gavin put together an absolutely amazing holiday and took care of every detail with professionalism and care. The whole experience exceeded our expectations, and we wouldn’t hesitate to recommend DialAFlight to anyone looking for a truly exceptional travel experience.

I have travelled with dial a flight on long haul flights to Australia most of the time my contact has been Theo who has been consistently helpful every time I have contacted him over the last few years. If I have rung and Theo is not available any member of staff that answers the phone is so helpful and can see exactly where we are with my booking.
I had cause to ring them on one occasion outside of normal working hours(early morning) due to an issue at check in with my visa, the staff member I spoke to talked to me to calm me down and sorted out the issue with no fuss.
I also I had cause to reclaim some fees for excess baggage and they sorted all that out for me as well. I ca not recommend these highly enough.
Speak to you again 2027 Theo 😁

We have used Dial A Flight a number of times over the years and will always use Jessie Addington. She makes the booking experience very easy, finding the best price possible and excellent communication throughout the whole process, even calling a few days before we travelled to assure us everything was all ok, to calling whilst away and then upon our return to ensure everything had gone to plan.
Having the emergency number to contact whilst travelling is fantastic, we had missed a connecting flight in Heathrow and BA weren’t being very helpful so I called the emergency number and spoke with Callum who rebooked us on another flight within minutes so we could continue our onward journey , the BA alternative leaving a day later.
Dial A Flight are very lucky to have both Jessie and Callum , they are excellent at what they do!!

I have been using Dialaflight for about 20 years and always book with them -‘s have built trust with Ewan over the years. They have helped switch flights, ensure flights are changed if weather disruption and helped get me home after my husband died.
Thoroughly recommend them without hesitation.

This was my first time using dial-a-flight in 18 years and we had excellent service from Scott from start to finish. He managed to get us great flights and a hire car with a full tank of fuel and REAL full insurance cover (which saved us money after a small dent was found).

We will certainly be using dial-a-flight again - next time we will explore hotels with them too after this experience.

As a travelling dinosaur, I needed all the help available , hence contacting Dial a flight, where I spoke to Jesse Addington. From the first call, answered as promptly as their advert says it would be, I received nothing but customer service on steroids.Jesse took customer service to a different level, she, and it, were absolutely brilliant, consequently there were no unanswered questions or worrying “ what happens next?” moments.
I cannot speak highly enough of Jesse and her incredible attention to detail and to customer service. She deserves a bonus!

Used Dial a Flight and Ross for many years now. The service is second to none. Ross understands our needs and always delivers. Knowing you have a 24 hour helpline phone number gives you peace of mind. Only had to use it once and the problem was sorted out immediately. We will continue to use Dial a Flight and Ross's personal services are much appreciated. I would not hesitate to recommend using the company for any of your travel or holiday requirements, we certainly will.

Ivor has attended to our many requests and always has a positive, helpful attitude. Competitive pricing for long haul, we always give Dial a flight a chance to quote. We have been impressed with the company over the past 15 years. Keep up the personal touch.