DialToSave (dialtosave.co.uk) Reviews 

72
TrustScore 1.5 out of 5

1.3

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Rated 1 out of 5 stars

Got charged £3.20 for a connection on a call that was advertised as free. The call didn't even connect it claimed I hadn't put in the correct international dial code which is rubbish as it worked else... See more

Rated 1 out of 5 stars

I HAD USE MOBILE APP TO DO TOPUP, IN WHICH CHARGES WHERE NOT CLEARLY DESCRIBED. VERY EXPENSIVE COMPARE TO LYCATALK OR LYCA MOBILE. NOT RECOMMEND TO ANYONE, CONTACT CUSTOMER SUPPORT. THEY WERE TOO RU... See more

Rated 1 out of 5 stars

I used dialtosave to call a landline abroad, instead of charging me the 1.5p rate advertised, they charged me at the 13p mobile rate. They don't have a service line, or indeed any phone numbe... See more

Rated 2 out of 5 stars

Easy to purchase credit and good price for calls to the cameroon, but unfortunatley the call quality was so poor it was unusable. I have spoken to Customer Service via e-mail and they say that they ha... See more

Company details

  1. Telecommunications Service Provider

Information provided by various external sources

DialToSave provide cheap international calls from both UK landline and UK mobiles to any country in the world, via their CreditTalk and InstantTalk services. DialToSave also provides news, reviews and price comparison of mobile phone deals.


Contact info

1.3

Bad

TrustScore 1.5 out of 5

72 reviews

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1.3

All reviews

(72)

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Rated 4 out of 5 stars

Good service- straight forward process

Sign-up process is simple and straight forward.
Quality of service/calls good (can be improved).
having individual numbers for speed dial takes a bit of time (setting them up and storing numbers in your mobile etc) but once this initial process is completed, it's very easy to dial.

February 16, 2012
Unprompted review
Rated 2 out of 5 stars

GOOD PRICE BUT POOR QUALITY

Easy to purchase credit and good price for calls to the cameroon, but unfortunatley the call quality was so poor it was unusable. I have spoken to Customer Service via e-mail and they say that they have re-routed the line. I tried this evening at it was marginally better but still a long way from what I get when I dial the number direct !

January 17, 2012
Unprompted review
Rated 2 out of 5 stars

I'm upset

I used to like the service and I even recommended them to my friends but I was not happy the last time because they told me I had 100 minutes to talk but after 30 minutes the call was cut off and I had to dial again the same number, then I was told I only got 30 more minutes to talk. What was that?!!! I was upset and just told myself, "I will not topup my account again".

January 16, 2012
Unprompted review
Rated 3 out of 5 stars

Disappointing

I used to love dialtosave and made it my only option of purchase for international cards but now its been losing my customs due to technical error which keeps on repeating all the time.as a busy man i found it a bit annoying to contact customer service everytime. The last time i use it on the 28/12/2011 the operator would not tell me how much credit i have after i've topped up and before it use to remember my password from the phone i use but now it kept asking me to enter it again.thats a bit disappointing and i found it only going down instead of improving the service.i would have understood if it was a one off technical error but it doesnt seem so.communication does cut off at some point too.i have noticed as well that during winter time customers get lower credit for the same amount of money use to purchase during summer time.
It has now reach a point that i will have no other choice than looking for another option.
Customer service wise i would say excellent.the team we have behind has always acted professionally and fast.impeccable. Well done to the customer service team.i think you deserve another 2 stars.
Regards
ggoreeba@hotmail.com

December 28, 2011
Unprompted review
Rated 5 out of 5 stars

GREAT WEBSITE!!!

I have used DialToSave for a while now and it is great,I save pounds on my overseas phone calls,one can use it with their mobile too.
Although there is no phone number to make contact with them(this bothered me at first) their Customer Services is second to none,just leave a message on the site and they get to you real quick,,,,very helpful too and personel,by this I mean,they seem to treat you as if you are a friend and not just a customer.

Don`t think twice about using DialToSave!!!!

November 29, 2011
Unprompted review
Rated 5 out of 5 stars

EXCELLENT SERVICE

I use Dial to Save regularly to call Grenada. Top up via Paypal is makes topping up super easy. I am very happy with the service and have recommended Dial to Save to friends and family.

November 22, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service

Have used Dial to Save regularly to ring Gambia and I'm extremely pleased with the service. Top up is simple online and paying with paypal is a bonus.

November 11, 2011
Unprompted review
Rated 4 out of 5 stars

*****

So far so good Dial to Save! I am a new member since last week!
I am impressed so far. :)

October 25, 2011
Unprompted review
DialToSave (dialtosave.co.uk) logo

Reply from DialToSave (dialtosave.co.uk)

Thanks Laura. Is there anything specific we can do to get it from a 4 star rating to a 5 star rating though? We always want to improve any way we can. Just let us know at http://support.dialtosave.co.uk (if you have ideas for improvements, then ask for Richard when you send the message)

Rated 5 out of 5 stars

Excellent Service

Use dialtosave.co.uk regularly to call my folks back home in Austria. The line is clear and stable for literally every call, no different from a standard BT line. Topup couldn't be easier with PayPal or via text. 100% recommended. (I'm not affiliated with dialtosave.co.uk).

October 24, 2011
Unprompted review
DialToSave (dialtosave.co.uk) logo

Reply from DialToSave (dialtosave.co.uk)

Thanks Chester. We really appreciate your kind words and are glad you're finding our service useful.

Rated 5 out of 5 stars

Amazing service!

i love these guys! they give you an 020 number, and 0800 number and every possible country you can think of calling!

October 9, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent value company

I am happy with the dialtosave, having used them a few times. It is very easy to set up and usually easy to use. On one occasion I had problems getting a number and emailed them. It was sorted in less than an hour. The service was extremely quick and friendly. I like the fact that you are informed twice how much credit you have, so there is virtually no possibility of making an overseas call and paying the phone provider's ridiculous hourly charges. Long may they continue!
Now a year later, I am still happy with this company - lines are clear and usually I get a connection quickly

August 15, 2011
Unprompted review
Rated 5 out of 5 stars

Helpful Customer Support

I am very new to this service. Before I used the phonecard from my newsagent but I found this online and emailed for advice before I bought the card.

They emailed me back in about 20 minutes, and answered my questions about the rules. There are much better rules for dialtosave service than for my old phonecard service, because the money lasts 90 days and you can extend that when you buy more credit. My card used to be valid for 30 days.

I have only made a few calls, but it works fine.

August 8, 2011
Unprompted review
Rated 5 out of 5 stars

Part of Daily Routine

I use dialtosave every day to call my family in india. generally i call from my mobile so i use their credit talk product. It costs 1.5p per minute to call from my mobile, or 1p per minute from a landline but i don't usually use that.

the product is like a normal newsagent calling card except with extras like that i just call one local UK number and it connects me directly to my parents without having to dial their number. also i can check my balance.

i do wish it was 1p a minute from my mobile too, but really it is still very cheap, much less than with o2.

August 3, 2011
Unprompted review
Rated 4 out of 5 stars

I find Dial to Save a very good service

I have no complaints with your service it is always very good. I enjoy talking to my Family in Cyprus and find it the most reliable way of getting a good conversation without any delay , only sometimes is there a very slight overlap but nothing to complain about. I just wonder if my sister can get the same setup from Cyprus to UK or infact from Cyprus to Nigeria, its s big ask but wonder if there is any way this is possible.
I will continue ussing Dial to save.
I have one question, I quite often want to use my account at dsomeone elses house, which I did once and they ended up with a connection bill of quite as few pounds which obviously I paid, could never quite work out what that it was about, perhaps you could explain it to me.
Sincerely
Jenny Jones

August 1, 2011
Unprompted review
Rated 5 out of 5 stars

fantasic

they are amazing, very fast and friendly..easy to add funds to your account and make calls to any country. i would advise anyone to use dialtosave.

August 1, 2011
Unprompted review
Rated 4 out of 5 stars

Good service

Good service. However sometimes the line goes silent. Overall no concerns and very happy with service.

July 24, 2011
Unprompted review
Rated 4 out of 5 stars

Very convenient

I frequently call Pakistan mobile to mobile. It is brilliant, no other service lets me call Pakistani mobiles for so cheap and from my own mobile!!

I really love the billing process, it updates your balance within seconds literally. It is really quick, efficient and easy to use. No cards, no hassle.

I only have one complaint. I don't know if this because of my phone's provider or my friend's provider but unfortunately sometimes the call quality can be quite low. However overall, I can say the service is great.

July 23, 2011
Unprompted review
Rated 4 out of 5 stars

G O Ayella London

A 4-Star Service

The billing service is very accurate, and offers many options for credit topup making the service reliable and efficient.

So far; no complaints.

July 22, 2011
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!

Me & my family have been using dial To Save for nearly a year now and on the odd occasion where we unsure of something or when there had been a misunderstaning (on my side)

I was given nothing but great customer service with a satisfactory outcome. Hence why I am taking time to give them two thumbs up!

Also the use of the system has been made so easy with great connection quality. Try them & you will see for yourselves

: )

July 21, 2011
Unprompted review

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