Diamondere Reviews 

462
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 209 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting the staff's helpfulness, understanding, and prompt responses. Many people are delighted with the beautiful, high-quality products, noting the exquisite craftsmanship and wide selection of unique designs. Reviewers also appreciate the efficient and secure delivery, with many items arriving on time or even earlier than expected. However, some customers also noted that the actual product appearance, such as stone colors or sparkle, sometimes differed from online images or expectations. A few other people also felt that delivery could be challenging, experiencing delays, late deliveries, or issues with signature requirements and tracking information.

What people talk about most

Product

Reviewers highlight positive aspects of product, consistently praising the beauty and quality of the jewelry,... See more

Quality

Customers are highly satisfied with the quality of the jewelry, frequently describing items as beautiful,... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast and timely... See more

Customer service

Customers consistently note positive experiences with customer service, often describing it as amazing,... See more

Service

Clients share positive opinions on service, with many reviewers highlighting the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Such a brilliant company! The rings are beautiful and customer service is fantastic. I originally had ordered the wrong size but Amanda and the team got my issue sorted within a few weeks. Hands down... See more

Rated 5 out of 5 stars

First of all, the quality of the aquamarine ring I ordered is excellent. The online description perfectly fits the real thing . This company has excellent service. Would recommend this company hands... See more

Rated 5 out of 5 stars

Through fantastic communication we were able to choose and pay for the ring of our choice. It was a beautifully made piece and the staff was very understanding about our limitations and made adjustmen... See more

Rated 5 out of 5 stars

We were looking for a wedding ring for my hubby to be and couldn’t believe the boring options available in the high street shops! Every shop seemed to offer a version of the same thing. Went on line... See more


Company details

  1. Shopping & Fashion

Written by the company

Create hand-crafted fine customized jewelry with a century old brand. We source natural gemstones from around the world for our beautiful gemstone jewelry. Free certification, engraving and shipping on all personalized jewelry!


Contact info

4.8

Excellent

TrustScore 5 out of 5

462 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(462)

225 reviews in the last 12 months

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Rated 5 out of 5 stars

The ring is beautiful

The ring is beautiful! Loved the updated communication along the way and delivery was very quick! I will be ordering again in the near future.

May 7, 2026
Unprompted review
Rated 3 out of 5 stars

I am very disappointed with Diamondere

I am very disappointed with Diamondere. The ring i purchased was appraised at $3,000.00 less then i paid. So, i took it to a 2nd appraiser and was told the same thing. I bought all natural stones. The center was supposed to be 2 caret Sapphire with a AAAA quality rating. What I received was a low-quality stone that was Heat treated to increase the sparkle and shine but by treating it the value was lowered. She still thinks it beautiful and loves her ring/ But if being scammed is how they do business it will be my last purchase with them. And i will do what i can to tell others my story.

March 2, 2026
Unprompted review
Diamondere logo

Reply from Diamondere

Hello Ralph,

We would like to clarify a few points regarding your purchase. Your ring was handcrafted using a Natural AAAA Quality Sapphire and Natural Diamonds, as specified in your order. We have shared the certificate for your order and the stone with you.

Regarding the sapphire being heat treated, heat treatment is a standard and widely accepted industry practice for natural sapphires. The treatment is used to enhance color and clarity and is considered permanent and stable. The overwhelming majority of fine natural sapphires in the global jewelry market are heat treated, and this does not make the stone ‘low quality’ nor does it inherently diminish its value.

The appraisal figures you mentioned do not appear consistent with the specifications of the ring provided to you. We would appreciate the opportunity to review these appraisal reports so that our team can better understand the basis of those conclusions.

We also encourage obtaining an independent evaluation from a GIA-certified appraiser as our jewelry is typically appraised at approximately 120–175% of the purchase price, rather than at a local jeweler (since they are motivated to sell their own jewelry instead).

Not to worry, we stand behind our jewelry and will make sure you have exactly what you paid for.

Diamondère is a long-established designer and manufacturer of fine jewelry, and we take immense pride in operating with honesty, craftsmanship, and integrity. We would never intentionally misrepresent the quality or authenticity of the materials used in our jewelry.

We are very glad to hear that your wife loves the ring and finds it beautiful. That truly means a great deal to us.

We look forward to reviewing the reports and can suggest a resolution accordingly. We remain available should you wish to discuss the matter further with us directly.

Best,
Team Diamondère

Rated 5 out of 5 stars

Diamondere

This is one of the best customer service companies I've had the pleasure of doing business with. They were quick to respond to my needs, got my order to me in a timely fashion and the quality was so darn wonderful! I
would give them 10 stars if I could!
Use this company folks.....you sure won't regret it!

May 6, 2026
Unprompted review
Rated 5 out of 5 stars

Custom Wedding Ring

They were able to customize a wedding ring, and use alexandrite instead of the listed stone options. My fiancé LOVES his ring. They responded to my custom inquiry so fast, and when the ring finally shipped, they did overnight shipping! It was very secure, and easy! I appreciated that I had to show my ID and sign to accept the package. Overall, this experience blew my expectations out of the water!

May 5, 2026
Unprompted review
Rated 5 out of 5 stars

Five stars isn't enough

Five stars isn't enough. The Heirloom Ceylon Sapphires chosen for my earrings are stunning. The customer service was amazing from beginning to end. You're not only paying for beautiful jewelry, but the assurance that you will be happy with it. As a customer, it is comforting to know that you won't get stuck with something that you won't absolutely love, as the customer service team makes sure you are getting what you paid for. Because of these reasons, I wouldn't consider looking anywhere else in the future for the finest and most beautiful jewelry.

April 25, 2026
Unprompted review
Rated 5 out of 5 stars

This is truly a top-tier company

This is truly a top-tier company. From start to finish I was treated very kindly. I was helped throughout the process by Cherie. She was delightful and punctual. I changed my mind several times on the design and she promptly updated my ring. I had them make a custom ring for me and they did it exactly how I wanted it. I received it and it is absolutely beautiful. I thought because of the very fair price, that the ring was going to look dainty and cheap but that's the exact opposite of what I received. They make stunningly beautiful jewelry with absolute precision. I will always come here to purchase my jewelry forever in the future. From the customer service to the quality of the jewelry itself, I truly believe there is not a better jewelry company on earth. Thank you Diamondére for everything! Please thank Cherie for me as well!

May 1, 2026
Unprompted review
Rated 5 out of 5 stars

Stunning Sapphire Mens Ring

I loved building/designing my own ring through the website, along with the assistance of Cherie. The final product was a Stunning 1.6ct(bigger than I paid for) natural Sapphire custom mens ring with Blue Diamond accents. Absolutely Beautiful! Already ordered a Sapphire earring to pair with. All around solid experience with great customer service.

April 29, 2026
Unprompted review
Rated 5 out of 5 stars

Customized my amazing rings

From the first call to express i loved their rings but couldn't quite find what i was looking for to the day I got my custom rings, the process was smooth and the customer service was super informative. They worked with me beautifully and came out with exactly what I wanted.

April 21, 2026
Unprompted review
Rated 3 out of 5 stars

The ring was beautiful it was just the…

The ring was beautiful it was just the wrong size. I put in his normal ring size but it was too tight and it just ruined the surprise. He loved the way it looked and wanted to wear it on Sunday. I want to send it back and get one in a higher size

May 2, 2026
Unprompted review
Diamondere logo

Reply from Diamondere

Hello Janine,

We are pleased to hear that you and your husband loved the ring. It truly means a lot to us and we wish you both a very happy 10-year anniversary!

Sizing can vary slightly from design to design, which can be confusing, but not to worry since we offer free resizing just in case the fit isn't perfect.

We have received your email, and our team is already guiding you through the next steps to make this process as smooth and quick as possible.

Thank you again for choosing us for such a meaningful occasion.

We look forward to making this perfect for you.

Warm regards,
Team Diamondère

Rated 5 out of 5 stars

Exceeded expectations

I selected a Cullen style Sapphire ring with VVS accent diamonds. I chose this style because of it's elegant simplicity. Also considered were the Ruby and Emerald versions, but since Sapphire is my birthstone ...
I was both surprised and amazed at the quality of the cut of the accent diamonds. They have a brilliance and fire that was completely unexpected (and greatly appreciated).
The completed ring is beautiful.

April 29, 2026
Unprompted review

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