Diamond Resorts Reviews 

We wrote a letter to the President of Hilton Grand Vacations, the parent company of Diamond Resorts, a recounting of our distressing experience and a plea for urgent assistance. Hoping that he can provide guidance, support, and intervention in our case. The emotional and psychological toll this ordeal has taken on us cannot be overstated. We find ourselves in a battle that we are ill-equipped to fight alone, against an entity that seems to have perfected the art of exploiting the vulnerabilities of the elderly as my wife is in her late 70’s and I am in my mid 80’s. We are not seeking retribution but rather protection and justice, not only for ourselves but for others who may find themselves in similar situations. Elder abuse, in any form, should not be tolerated, and entities that engage in such practices must be held accountable. The realization that we were deliberately chosen for this treatment because of our age is not only disheartening but deeply disturbing. It is a stark reminder that elder abuse can manifest in many forms, including through deceptive sales practices. Practices, I must add, that are unequivocally prohibited by law. We know that Hilton Grand Vacations has no responsibility for the actions of the employees of a company that Hilton has taken over, but we feel compelled to share our story with you in the hopes that Hilton Grand Vacations understands the precariousness and difficulty of our situation. We are both retired individuals, living on limited budgets and incomes, and feel that Diamond, at all points, took us for a ride. Diamond Resorts targeted us to push us towards making a timeshare purchase with them under the false promises of ease of access, the building of equity to hand off to our children and the ability to make extra income into our old age via renting out the timeshare. Our letter has fallen on deaf ears, now the harassing creditor calls have started, since we have been forced to stop making payments, we simply cannot continue to pay.

If I could give zero stars I would. For 2 years this company has repeatedly called me even after I said no and asked to be put on there do not call list there sells reps are extremely rude when they realize that they won't make the sell. Very bad business all across the board

I have tried to work out the maintenance fees with them by paying monthly, they set me up with a payment plan, filled out the paperwork and because their system was not taking out the money (I called and told them), they cancelled the plan and said i had to pay in full. I have tried to resolve this several times so I can stay in good grace and they will not work with me on taking fees off that they added. I will never recommend them and will be getting rid of my timeshare that i have had for over 20 years.
In addition to this they always make you go to a meeting and try to suck more money out of you. They promise you things that you never get, and when you keep saying no, they treat you like crap. I would stay clear of buying a timeshare, you can get better deals booking yourself.

We purchased a sampler package for 2900.00 in 2014, we told the representative it could be more than a year or more before we could use it. Fast forward to now and when I go to use it I am told it's expired can't help you. I spent almost 3000 and I end up getting nothing in return, they are a scam. We were lied to in order for them to make a sale. What is it called when you pay for a service and get nothing in return..... yea it's fraud.

We write this review to expose the scams and lies we have endured throughout our experience with Diamond Resorts and Hilton Grand Vacations. What was supposed to be a free trip, turned into a trap to put us through high pressure sales presentations, in which we were strong armed and swindled into a timeshare contract based on lies and false promises made by their employees. The sales agents James Jackson in Sapphire and Jonathan Schlesinger in Maui are the main representatives responsible for such actions. They promised us limitless possibilities and benefits associated with our new “Elite” status, stating that we were making a Real Estate investment for profit in the future, including saying that Resorts are private meaning they would be exclusive to Elite owners and booking would be a breeze any time of the year, regardless of the destination. Very soon, we learned that to be untrue as the promised destinations were often unavailable and we were soon met with an unexpected increase in maintenance fees. In 2020, we also had a financial hardship that has significantly impacted our ability to pay for maintenance fees, let alone get to travel or use our membership. Hilton Grand has been made aware of this and we have yet to hear back or be acknowledged by them. We hope this raises awareness among the public in general and generates a response from Hilton Grand Vacations as we only seek to cancel our membership and dissolve our contract with them.

We purchased in 2013 from Diamond Resorts. All of this started because we were lured into a meeting with the offer of discounted tickets to an attraction in Maui. During that meeting we were coerced into signing up. A year later, while visiting Phoenix, we were forced to attend an “owner’s update”. This update was just another sales pitch, and this time we were duped into purchasing 15,000 points in the US collection. Afterwards we were still having difficulty with availability. So, we purchased an additional 7,500 points, with the promise that we would finally have the access we had been promised from the beginning. Again, not true, duped again! Every vacation we have taken with Diamond Resorts has required us to attend a long, pressure-filled meeting where we are subjected to deceptive sales tactics and lies. In 2022, we were told that we needed to purchase more points so that we would maintain the same quality of service when Hilton Grand Vacations acquired Diamond Resorts. Then, when Hilton Grand Vacations did acquire Diamond, we were told that we needed to purchase more points to maintain our level of service. Every single meeting has been a ploy to get us to purchase more points to receive promises made at meetings prior. We were told that there was a buyback program, and our points would be purchased back when travel no longer became feasible for us. I am now 70 years old and my husband, Harold, is 87. Do you think there really is a buyback program? Of course not! Just another lie! Do not purchase with Diamond Resorts or any other timeshare for that matter.

If I could rate them zero I would. First off, their annual maintenance fees of $1,600 a year is extortion. I can book 5 night stay in a beautiful hotel for that price. Second, the resort has not been kept up to a five star level over the years. Third, I've tried to sell it for years and no one is interested in the Orlando location.

I am incredibly disappointed in how Diamond Resorts has treated both me and my mother. And still these same Diamond Resorts employees continue to upsell by using Hilton’s name having been acquired during Covid. Promising new benefits and refurbishments at the low, low price of $275,000.00. I have served as the sole caregiver for my mother, who suffered from multiple sclerosis (MS) affecting her brain. And now, I am partially disabled too, after I sustained a mild traumatic brain injury from a fall at work. It has been an incredibly stressful time made all the worse by Diamond employees. Admittedly, we have a long history with Diamond resorts. And in truth, it has taken us a long time to figure out exactly how we have been duped, repeatedly, through upgrades. In fact, the only thing you gain in the end is larger costs with diminishing returns. By large costs, we are talking about over a Quarter MILLION Dollars, just in contracted loans, independent of all the other fees. I am unable to afford the current maintenance fees, which have already increased by 16% over the past two years. As I am now living on a fixed income, these fees have become a significant financial burden. Separately from the costs we have also discovered that we were blatantly and purposefully deceived about what we were getting and how it could be utilized. It is also worth noting that during my stays at resorts in Hawaii, Las Vegas, Virginia, and Florida, I encountered loud and disruptive guests who smoked in their rooms. At the Liki Tiki resort in Orlando, we were compelled to contact security multiple times due to the excessive noise from neighboring guests, making it sound like an actual bar open until the early morning hours. Similar experiences with smoking and unruly, loud guests occurred at the Royal Kona, Point at Poipu, Cancun, and Historic Powhatan Resort. Collectively, these experiences were subpar and highly unpleasant. Regardless of how often we travelled, it was not worthy of the cost applied.

I was booked for Diamond resorts under a owner by the name of Linda Winand and it was spiders and a web and public hair in the unit.She wouldn't answer her phone for me after I tried to call to see why she did me in such a way.She never answered the call.Our couch was dirty.It was a real dump.We was moved to another unit,but it shouldn't have never happened. Diamond resorts didn't do anything, but se d me off to call Expedia. It should be called low budget resorts and fraud behavior.

An "owner update" meeting with Diamond Resorts, now under Hilton Grand Vacations (HGV), at the Cancun Resort in Las Vegas epitomized our ongoing struggles with this organization. Initially promised as a sales-free event, it morphed into a grueling hours-long ordeal orchestrated by two sales associates. Despite our hopes of finding solutions to our increasing and ongoing financial burdens with HGV, we were bombarded with confusing schemes and relentless pressure tactics.

Throughout the meeting, promises of reduced ownership points and lower maintenance fees were dangled before us, only to be obscured by convoluted calculations and persistent sales pitches. The ordeal reached a new low when our privacy was violated as the salesmen interrogated my wife over her cellphone usage, suspecting her of using a recording device. Even after enduring six hours of stress and uncertainty, our hopes of resolving our issues remained unresolved, leaving us facing a 600-mile round trip for continued negotiations and a resolution. Reflecting on the debacle, we were left grappling with mounting costs, frozen accounts, and damaged credit, all stemming from the deceit and mismanagement of the HGV sales team.

I felt compelled to write a review about my experience with Diamond. I initially purchased a timeshare because I was told that I needed to attend a presentation and it was mandatory. I was upset because I already planned each day to go places and do activities with my children. In the presentation I was enticed with the promises made with retirement aligning perfectly with the timeshare. I paid in full for the timeshare. My experience on trips after that was more high-pressure presentations disguised as owner updates where I was pressured aggressively to continue to buy points and upgrade my timeshare. Throughout the process I was rushed to electronically sign the contracts without even disclosing important information. I remember at one point I was even asked to put more down on paper than what I originally made. I didn’t think anything of it, but now I feel like it was all for monetary gain for Diamond. I remember being told that I needed to merge with Hilton to prevent maintenance fees from skyrocketing. Of course, feeling concerned I paid in full once again. Later I received a statement from Diamond that I still had an active timeshare. Hilton lied to me that Diamond no longer existed. These people scammed me multiple times and right now I am trying to get this disputed and resolved. I had enough and they need to acknowledge their wrongdoing.

Everything is wrong about this company. We booked a trip with them to go to Punta Cana. Unfortunately my wife was diagnosed with an aggressive form of breast cancer and we had to cancel the trip. 6 months later, they still refuse to refund my money. On top of that, I contacted the resort directly to see if I could get any support only to find out that a reservation was never even made for me. We would have gone and had no place to stay. Don't do business with them. This company is a scam.

DO NOT BOOK WITH THEM!!!
I booked a condo in Orlando ONCE in 2018 and they have been calling me relentlessly ever since - FOR SIX YEARS. I’ve asked them repeatedly to lose my number and they continue to harass me. Pay a little more and book with literally anyone else. I’m at the point of changing my number because the calls will not stop.

I feel like I have a stalker ex boyfriend that refuses to let go. WE ARE NEVER EVER EVER GETTING BACK TOGETHER!

Diamond Resorts under a Hilton Grand Vacation flag is engaging in misleading and manipulative practices that have cost our family thousands of dollars. We anticipate we are not alone in this regard. We wrote to the President of the company for relief and have been met with nothing but emails with “convenient” ways to pay for what we don’t want. A product that is grossly overpriced and misrepresented. The “Transitions program” requires that you pay for the privilege of being released from future payments by paying off the contract in full. Well, we say, roll it back to the original contract, and be grateful for what we paid. Their entire structure is built around if it’s not working you must need MORE POINTS. If it is working, then you need MORE POINTS.



Each time we balked at spending more money, the sales agents would sweeten the deal. At one point we mentioned how we wanted to take our girls to Hawaii, which we were told was easily doable. We were told that this vacation would only cost us points and absolutely no money out of our pockets. Later, when we attempted to book this trip, we discovered that we had to pay out of pocket for the flights–we were told this wouldn’t happen and that our points would cover flights and rental car.  Since our trip to Hawaii, our youngest daughter–who had been battling an auto-immune disease–was also diagnosed with arthritis. This has put an immense financial and emotional strain on our family. We have repeatedly tried to contact Diamond to explain our hardship, but this has been impossible since the merger between Diamond and Hilton. Our family comes first, and we have been severely misled about the cost and benefits associated with our timeshare contract. This has become too much to bear for us and we are seeking a swift resolution in the form of our contract being terminated.

They promise a cruise when we bought points didn't get the cruise then we called to use the points they couldn't find or account now after 2 years that the points expired they found the account they whon give or money back 1700.00 hundred dollars we pay for it don't buy anything from this company they just take your money

Purchased Dec 16th 2023, Fiancé passed away Jan 22 2024. These guys have harassed me timelessly. I went from a 2 household income to 1. The HOA was quoted at 972, but when the invoice came it was doubled. I called and was told it was a estimate. I can see an estimate being 20 to 30 dollars more, but not double. the interest is more than the cost. Run and run fast. don't even sign up for the discount weekend getaways. I blame Hilton primary. When you get a Amex card, you start getting the scams along with it. My fiancé was so sick during the presentation and they still hassled us to buy. 1 hour turned into 5. Now after my loss, they are calling asking for my fiancé even after I told them he passed away and submitted a death certificate. Shameful.

DONT BUY TIME SHARE WITH THEM VERY BAD SERVICE IF YOU I DAY LATE THEY CHARGE $550.
LATE FEES.
VERY BAD CUSTOMER SERVICE.

Our Experience

Our experience with Diamond Resorts International (DRI) has been riddled with what we consider to be misleading depiction of our timeshare purchase to omission of legal disclosures, to the point of calling it fraud.

We started with Diamond Resorts in 2015. My wife and I are both over the age of 70 and elderly, making us vulnerable to deceptive sales tactics and victims of elder abuse. When we initially purchased our timeshare at Mystic Dunes in 2015, it was explicitly stated in the deed that we were acquiring a specific condominium for a designated week each year, namely the 22nd week. However, during our visit, we were coerced into attending a one-hour meeting that lasted 8 hours! It was during this meeting we discovered Diamond had switched to a point-based system, which contradicted the terms outlined in our deed. Despite our protests, Diamond claimed it was too late to rectify the situation, leaving us trapped.

Throughout our interactions with Diamond, we have encountered numerous instances of aggressive sales tactics, misinformation, and financial exploitation. The financing of the loan associated with these purchases was never adequately explained to us. We were simply saddled with the loan without any clear understanding of its terms and conditions. Additionally, we were not informed about the existence of the $6,000 HOA fees for the deeded condo at Sea World. Moreover, Diamond rep, Elias promised to monitor our progress after the purchase but failed to provide any meaningful support or assistance. Instead, he attempted to sell us additional deeds, exploiting our vulnerability and attempting to impose a higher loan amount of approximately $260,000.



The promises made during sales presentations simply were not true, and these lies have had a significant impact on our finances. We demand immediate action to rectify this situation and request a complete release from our timeshare contracts.

Never buy timeshare with this horrible company. There are the best liars and the thieves. The worst of the worst

When Hilton Grand Vacations acquired Diamond in 2021, we were told that our Diamond Points would be rolled over into Hilton Points. The transition would take about 1 year, and we were required to continue to pay all loans & maintenance fees to Diamond. We were told this for months. It got to the middle of 2022 and still nothing was done. Many times, we were told it shouldn't be much longer. Among the reasons that it was taking so long is that the title company Diamond used was not one that Hilton worked with. Then we were told that if we bought into Hilton/HGVC it would make the transition easier. We would have to buy actual HGVC points, but we thought if it made the transition quicker that would be great. So, in December 2022 we bought Hilton/HGVC points. So now we had another loan but to Hilton. Later we were told things should be done by March 2023, and then June, and then September or October. During the wait time, they told us many times that the "equity" we had already paid to Diamond would be applied to our account and would be more than enough to pay off the Diamond and HGVC loans and possibly the credit cards we opened to cover the downpayments for these purchases. It is the beginning of 2024 and none of these promises of equity, ownership transitioning to HGVC points, or improved access to reservations has come to fruition. We are sick and tired of the lies, manipulation, and fraudulent sales practices. We cannot wait any longer while losing our savings. Where are we now? In Collections! Because we were lied to and manipulated into thinking that this process was to minimize risk and lower costs. This has been a financial hardship, and we demand to be release immediately.