Diamondsource Reviews 

170
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable and friendly staff for delivering prompt communication, excellent support, and expert maintenance on office equipment. Consumers consistently highlight the exceptional service quality, noting that appointments are scheduled smoothly and technical issues are resolved quickly. Buyers express high satisfaction with reliable products and immediate attention received when requesting assistance. Some reviewers were not happy with occasional faulty items received and disappointing repair experiences on certain office machines. Customers noted difficulties regarding product quality, such as unexpected color issues and persistent machine errors during daily office use.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff and engineers are consistently... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items are great value for money and... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction with the fast... See more

Customer service

Consumers find customer service to be positive, highlighting prompt turnaround times, great advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Saif Ramzan was extremely helpful in advising that my 10 year old printer a HP Color Laser Jet Pro M252dw could still be used connecting via a pcl driver to Windows 11 on a new desktop computer.... See more

Rated 5 out of 5 stars

Saif has always been helpful and communicative and made us feel valued as a customer. He has been in touch throughout any printer problems, making sure that we have been given full services to a happ... See more

Rated 5 out of 5 stars

My printer was jamming on printing the second side when set to print both sides of the paper. The engineer repaired it without the requirement of any new parts. He also gave me useful advice on what... See more

Rated 5 out of 5 stars

I have been using Diamond Source for several years for my office’s printer maintenance, repairs, and ink purchases. The service has always been quick and flawless, without any issues. The company... See more


Company details

  1. Printer Repair Service

Written by the company

Diamondsource Ltd is an independent Printer and photocopier service company supporting most models of printer throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.8

All reviews

(170)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Good experience

Simple & professional process; engineer turned up promptly and then returned with the required parts a couple of days later as agreed. Prices reasonable and although our desktop printer is relatively cheap it was nice to be able to economically repair it instead of going down the accepted route of throwing it away and buying a new one...

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

First Rate Response Times - First Rate Service

Super response times and super service. Diamondsource Ltd have been first-rate on a number of occasions when I have asked for my printer to be repaired. Their response time and their professionalism have been excellent.

If I have a printer repair needed in the future, will I call Diamondsource ?? You bet, 100% I will.

June 23, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent deal & service from Saif

Having used DiamondSource previously, Saif called with a loyalty offer at genuine discounted prices and complimentary servicing. He was personable, prompt and has provided us with an excellent deal - many thanks!

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

Diamondsource aptly named

I agree with the review summary. I have been dealing with Diamondsource for about 10 years and have always found Bob Panting very helpful, professional and friendly. He calls from time to time to check if we need any toner, or anything else. Most recently he advised the optimum printer / scanner for us and arranged delivery before a price increase. The printer / scanner has proved to be very good, and great value for money.

June 10, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy Repair

The company booked in our repair quickly. The engineer turned up on time, fixed the issue. We did pay a call out charge, however, no other charges were incurred. The engineer spent a long time thoroughly checking the printer. The company called to check everything was ok.

I would definitely recommend Diamondsource

Great job, keep up the good work.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Diamond Source

We are pleased with our service at Diamond Source. Saif is very helpful and quick to respond to enquiries and arrange for orders to be dispatched.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Satisfied customer

I called London Printer Repairs (Diamondsource) on a Wednesday and their repairer Chris arrived on schedule on Friday morning. My Epson printer had been with a local firm for a month and they had no idea what to do but Chris got it going within a couple of minutes and had completed a full head clean and service in 30 minutes with no extra charge other than the £60 (inc VAT) callout fee. So I'm very happy with the service I received.

April 17, 2026
Unprompted review
Rated 5 out of 5 stars

We are happy with the company

We are happy with the company, because they are transparent, honest, trustful and they have been through with there investigations, to ensure that all the necessary repairs had been carried out and it was professional with respect from start to finish.

April 22, 2026
Unprompted review

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