Paper vouchers in the blackhole…
When you want to redeem paper vouchers using your hard-earned points, they will NEVER reach you. And when you write to the Support Team for assistance, they will just blame you for giving them a wrong address, ask you to choose e-vouchers (but there’s ONLY ONE OPTION, which is always out of stock) instead, and ask you to do the redemption once more after reluctantly refunding you. And when you are kind enough to give it one more chance, you will only be disappointed again! The same cycle goes on and on…
I have had this kind of experience many times and got pissed off by their so-called Support staff, who can’t even express clearly in their native language.








