Blick Art Materials, LLC Reviews 284

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the wide selection of products and art materials, often highlighting the competitive prices. Many people find the ordering process to be simple and user-friendly, appreciating the ease of finding items and selecting based on quality and price. The company is frequently noted for its good customer service, with some reviewers mentioning quick and effective problem resolution, even for issues like defective products or delivery problems. However, some customers have experienced issues with shipping, describing it as slow or costly, especially for smaller orders. There are also occasional concerns about packaging, with some finding it wasteful or inadequate, leading to damaged items. A minority of people have reported problems with backordered items, sometimes without notification, and a few have encountered difficulties with order fulfillment, including incorrect shipments or charges.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous. While many praise the wide selection, good... See more

Order

Customers had ambiguous experiences with order. Many reviewers found ordering simple and received their items... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the competitive and good prices, with... See more

Quality

People report ambiguous experiences with quality. While some customers praise the good quality of products,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report smooth, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products. Free shipping is offered but only if a person spends $79 or more. Shipping is rather slow. While the products that I've received are in good condition, I feel the packagin... See more

Rated 5 out of 5 stars

I order online which is simple and user friendly. Additionally the order was received quickly. Thanks! PS There is a HUGE artist community out here in Palm Springs and Coachella Valley in genera... See more

Company replied


Company details

  1. Art Supply Store

Information provided by various external sources

Dick Blick Art Materials has served artists with discount art supplies since 1911. Blick is well known for our enormous selection, dependable savings, and fine customer service on thousands of in-stock art supplies.


Contact info

4.0

Great

TrustScore 4 out of 5

284 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

I have never had a problem ordering and…

I have never had a problem ordering and have always been happy with Blick Art, and it's not that it was a problem now, my order apparently on back order. I was unaware of that until after I purchased. Now the order has been pushed back again and once again was not notified. I only found out after looking up my order again. An email would have been nice.

July 16, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We understand how disappointing it can be to wait for your supplies and we apologize for the inconvenience. Our product pages do display a status icon noting if a product is in stock, low on stock, or is out of stock. This is also noted with a message in the cart, and on the order confirmation. Out of stock items usually include the expected in stock date which is provided by the vendor based on when they expect to ship the product. Since we already have this messaging in place for items that are out of stock at the time an order is placed, as the items in your order were, we do not send a separate notification of the backorder. We do send out periodic email updates later if there have been changes to the expected date for items on your order, which may be different than the current backorder date shown online.
We appreciate your business and again, apologize for the inconvenience create by the backorder.

Rated 5 out of 5 stars

Excellent resource for quality paint and brushes

I paint with acrylics and have purchased paint and brushes from DickBlick a few times over the past couple years. I've found the pricing very reasonable compared with other online retailers, and far better value than the local stores. I wait until I need to replenish multiple items to take advantage of the amount required for free shipping.
The selection is excellent, ranging from economy to professional grade materials.
The ordering process is very straightforward to navigate, and the order was shipped promptly, as per notifications by email.

July 16, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We know the world is full of choices. Thank you for choosing us!

Rated 5 out of 5 stars

Best Art Supply business

I have been doing business forever with Blick, because the quality, variety, and prices are so good. I’ve not painted for 2 years, so when I went back to Blick, I was happy that they carried the same frame collections that I loved. I was not surprised the prices have increased, but not prohibitively. I ordered my frame and it came in less than a week! It is just how I remember.

July 16, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for being our loyal customer. We appreciate the opportunity to serve you.

Rated 5 out of 5 stars

Golden Crash water cleaning system

Ordered system from Blick , it was fairly priced and shipped promptly and packaged with excellent attention .

July 14, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you so much for your order. We truly appreciate your business and hope to serve you again soon!

Rated 5 out of 5 stars

Blick is always my go to art supply…

Blick is always my go to art supply store. They just get it done!

July 14, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your business, your trust, and your confidence. It is our pleasure to work with you.

Rated 5 out of 5 stars

Thank you !

I was very excited to receive my items in such a timely matter. I have already started using a few of the items. Thank you BLICK !

July 13, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We just wanted to say thank you for your purchase. We’re so lucky to have customers like you!

Rated 5 out of 5 stars

Great site! Great Art Supplies!

Product selection is easy on this site. The selection is amazing. My order arrived before I thought it would, which was a nice surprise.

July 12, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We hope you are happy with your purchase! We look forward to working with you again.

Rated 4 out of 5 stars

I really don't like paying that dang…

I really don't like paying that dang postage. I am disappointed in the declining quality of the picture frames; used to be glass not that fake stuff.

July 12, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your order! We understand your feeling about shipping costs but it is an inherent and unavoidable factor with mail order unfortunately. We do offer free shipping with a minimum purchase though. You can view the current offer here https://www.dickblick.com/customerservice/shipping/ and we do also still have special shipping offers from time to time as well. We do offer a few frames that come with glass, however due to the high incidence of breakage with shipping glass, the majority of frames we offer that come with facing is styrene or acrylic. If you prefer to use glass, it is usually safer and more cost effective to purchase it locally. Most hardware and DIY stores offer the service to cut glass to order at a very reasonable cost.

Rated 5 out of 5 stars

Always a great shopping experience

As usual I was treated at the door. Someone was easily available when I needed help. Found what I wanted and had a great experience ( as usual 🙂

July 11, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We at Blick Art Materials genuinely appreciate your business, and we’re grateful for the trust you’ve placed in us.

Rated 4 out of 5 stars

Easy ordering. Great prices.

Everything went smoothly as far as ordering, pricing was excellent, quick delivery. My only negative would be that one of the boxes of paints I ordered was crushed when it arrived. Product was fine, but box useless for storing paint tubes.

July 11, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your order and we are sorry to hear your order arrived damaged. If any of the products are ever damaged in shipping, we are happy to work with you to make it right. We look forward to doing business with you again!

Rated 5 out of 5 stars

Dick Blick

The products I wanted at a great price with fast shipping

July 11, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Hope you are happy with your purchase! Thank you for being a valued Blick customer!

Rated 5 out of 5 stars

Excellent!!

July 11, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you. We hope your experience was awesome and we can’t wait to see you again soon.

Rated 4 out of 5 stars

Large selection, quality service, competitive prices

Large selection of items at competitive prices. It seldom occurs that Blick lacks an item that I seek. Website very informative about the items. Reliable delivery of purchases with items carefully packaged.

July 10, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Blick Art Materials would like to thank excellent customers like you for your support. We couldn’t do it without you!

Rated 5 out of 5 stars

Blick Art is Simply the Best!

Blick Art Materials has an awesome selection of products, and their customer service is second to none! It's a pleasure--whether online or in-store--doing business with them!

July 10, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your purchase! Every customer matters to us!

Rated 5 out of 5 stars

Blick Art has a huge selection of watercolor products!

Blick Art has a huge selection of artists' materials and very good pricing. I especially like Blick's description of each item and the user reviews. They make choosing the best product for me easy. There's no art store near me, so I rely on Blick.com for my art needs. Blick is timely in sending my purchase and products are carefully wrapped.

July 9, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for making your purchase with Blick Art Materials! We’re so glad that you found what you were looking for and look forward to serving you again in the future.

Rated 5 out of 5 stars

Excellent experience

Excellent experience, the best products and the most complete variety. Always the best option for artists.

July 9, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We wanted to say thank you for your purchase. We’re so lucky to have customers like you!

Rated 5 out of 5 stars

I received some items that were in…

I received some items that were in inventory and they were well packed and excellent. Im still waiting for the rest of items on "back-order" which is ok. I saw that these items were not in the inventory and had no need for a rush. Im looking forward to continuing to purchase from Blick!!

July 8, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your support. We truly appreciate your business and look forward to serving you again.

Rated 5 out of 5 stars

reasonable prices

reasonable prices, best selection, well packaged and fast free delivery. Difficult web site to navigate to find a product you want

July 8, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We appreciate your business, and we’ll do our best to continue to give you the kind of service you deserve. If you ever need assistance using our website or finding a product, we are happy to help and offer support via phone, email and
live chat https://www.dickblick.com/customerservice/ .

Rated 5 out of 5 stars

In these trying financial times it is…

In these trying financial times it is comforting to know there is a place where artists gather their "needed materials" at an affordable price!

July 8, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for putting your trust and confidence in our company.

Rated 5 out of 5 stars

Received product in timely matter

Received product in timely matter, however Tri-Art Liquid Glass did leak I called and they were acommodating and sent a replacement promptly with better sealing of bottle.

July 8, 2022
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you so much for your order. We are sorry to hear your order arrived damaged, but glad our Custer Service team was able to take care of that for you. We hope to work with you again in the future.

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