DID Electrical Reviews 

Mandy was very helpful and delighted with the product!

I had Mandy in Tullamore store, she was very helpful and friendly

Great price, Item available when needed and prompt delivery at a reasonable cost.

Staff were very friendly in Bandon

Damien fitted my integrated washing machine for me this morning and I could not praise him highly enough. Nothing was too much trouble and he took great care with his work to ensure the machine was properly installed. He was courteous, friendly and polite and a pleasure to deal with. I highly recommend him.

Delivery was ridiculously slow. I ordered this as a birthday gift and was lucky to receive it on time even though I had ordered it weeks in advance. Called to the shop twice to collect and it wasn’t there. Apparently this happens often. The item itself works as described but the slow delivery is the reason for the 2 star review.

Good price and good quality delivery

Great customer service from Lydia in the Wexford store! Highly recommend to all!

We bought a dehumidifier, Dan was extremely helpful and explained everything in a clear and understandable manner.

Dear Customer Service Team,
I am writing to express my strong dissatisfaction with a recent online shopping and Click & Collect experience at your warehouse center under order number D458143.
I placed an order online and specifically chose a location further away—a warehouse center rather than a standard retail store—hoping to avoid any out-of-stock issues. I subsequently received a confirmation email stating that my order was ready for pickup.
However, upon arrival, my experience unfolded as follows:
First Delay (15 minutes): A staff member came out to inform me that the item was out of stock, offering either a refund or directing me to customer service. I declined the refund and insisted they double-check, given that I had a confirmation email proving the item was ready.
Second Delay (20 minutes): After further searching, a second employee returned to say they still could not locate the item. They did, however, offer a solution by checking inventory at the nearest retail store in Lucan (a 9-minute drive away).
Final Resolution: After waiting another 10 minutes for confirmation, I drove to the Lucan store and finally collected my item.
While I am grateful to the second employee for turning a dead end into a solvable issue and saving me from a completely wasted trip, the overall experience was extremely frustrating.
Traffic at 4:00 PM on a Friday, the combination of the round-trip travel time, extensive waiting, and extra driving to a secondary location resulted in me being late for work and completely ruined my schedule.
I strongly urge you to fix the synchronization issues between your inventory system, automated confirmation emails, and warehouse center operations. Anyone in my position would go from the excitement of a new purchase straight to the deep disappointment of driving an hour on a fruitless wild goose chase.
I hope you will take this feedback seriously to ensure other customers do not have to endure a similar experience. I look forward to hearing how you plan to address this system flaw.
Sincerely,
Alex
Order Number: D458143

5 star service for Owen has a great personality and was extremely helpful and up-selled on the product. Myself and my mam laughed the whole time in the shop. Great experience and does happen often when shopping henis a credit to the store!
Order number SO26-1431034

I had a seamless experience at Limerick store. Great team.

My dishwasher was delivered and installed professionally and on time by two very obliging staff members. My house is not easy to deliver to, but the installers overcame all the obstacles to fit my machine in a friendly and professional way.

Was in the Drogheda branch to buy a new fridge two lovely lads sean and Thomas so helpful and friendly I would definitely come back here the service was amazing 🙂🙂

I paid for the installation service of a new refrigerator and removal of the old American refrigerator. Upon delivery, I was told that they would not take the old refrigerator because if they did it would delay their remaining deliveries. I was very angry and insisted on speaking to their Manager. I spoke to Dave and he did not help in any way and only reiterated what his delivery team told me. He did guarantee that he would send out another vehicle the following morning to collect the refrigerator. However, for this go happen he said that I needed to call the DID helpline go arrange this. I called the helpline and the person made the arrangements. The delivery team left the refrigerator in the front driveway. The following day nobody arrived to collect the refrigerator. I'm furious about this treatment and will never purchase from DID again. I assume now I need to wait until Monday to chase this up again.

Easy to manage and so convenient .

Great laptop ... Fast delivery so far so good

Lovely earphones. Lovely staff too brought them out to me as I was on my bike which was very kind

Bought a watch for my wife online , came to collect and was met with Joseph . Very professional and fast to deal with my order .He explained about an option to protect the screen in which I happily bought . Lovely lad and beautiful store. Friendly and efficient .