DID Electrical - Swords Reviews 1,572

TrustScore 5 out of 5

4.9

Airside Retail Park Swords Dublin Republic of Ireland, K67 A254 Swords, IE


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See what reviewers are saying

Rated 5 out of 5 stars

We recently went into DID in swords and were lucky enough to speak with Paul, he was extremely informative and pointed us towards the best products and we ended up purchasing a new fridge and oven. Pa... See more

Company replied

Rated 5 out of 5 stars

It was great experience shopping at DID . The member took extra initiative and helped us find a right product suiting our needs and ensured we billed the right one and best cost Denil great job

Company replied

Rated 5 out of 5 stars

I needed advice on a few items and Paul made the experience much simpler, he was very knowledgable about the products and was friendly and professional. So much so, that I didn’t bother checking the o... See more

Company replied

Rated 5 out of 5 stars

Sales person Shane was very helpful and knowledgeable. Great customer experience. Music in shop was at good level so you could hear each other. Shop very clean and tidy.

Company replied


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

  • Airside Retail Park Swords Dublin Republic of Ireland, K67 A254, Swords, Ireland

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

I had a great experience at DID Electrical in Airside.Denil was incredibly helpful, kind, and professional throughout my visit. He took the time to assist me, answered my questions patiently, and made the whole experience pleasant and stress-free. Excellent customer service like this makes a real difference. Thank you, Denil – I highly recommend DID Electrical!

May 20, 2026
Unprompted review
Rated 5 out of 5 stars

Denil was a very pleasant man

Denil was a very pleasant man, he helped me buy the perfect tv for my house

June 3, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi Dylan

We're happy to hear you had a positive experience. We appreciate your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

I bought a security camera and my niece…

I bought a security camera and my niece bought an iPhone and Paul’s knowledge on both was top notch. He was attentive and friendly so the customer service was superb.

June 2, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi Gerard

We are so glad to hear about your excellent experience with our team member. We appreciate you sharing your positive feedback!

Thanks
DID Electrical

Rated 5 out of 5 stars

Very good customer service

June 2, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Gareth was super helpful from the…

Gareth was super helpful from the start. Organised my collection with ease. Very impressed with his customer service and support.

June 2, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Shopping for Hob

Sales person Shane was very helpful and knowledgeable. Great customer experience. Music in shop was at good level so you could hear each other. Shop very clean and tidy.

June 1, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

D.I.D Swords (Paul)

We recently went into DID in swords and were lucky enough to speak with Paul, he was extremely informative and pointed us towards the best products and we ended up purchasing a new fridge and oven. Paul went above and beyond to take the time to make sure we were comfortable with the product and even helped us out on the price to the best of his ability. We would definately shop here again the future.

May 30, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Amazing support

It was great experience shopping at DID . The member took extra initiative and helped us find a right product suiting our needs and ensured we billed the right one and best cost

Denil great job

May 28, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

DENIL WAS SUPER HELPFUL GIVING ME FULL…

DENIL WAS SUPER HELPFUL GIVING ME FULL DETAILS OPTIONS AND CHECKING THAT I FULLY OK WITH MY PURCHASE. VERY POLITE AND SUPER HELPFUL AND ASSIST TO THE STORR

March 13, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Good service

Well informed
Great customer service by Denil

May 25, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Great customer service from online…

Great customer service from online initially to pick up in store. Everyone was prompt and helpful. Than you.

May 26, 2026
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Got a new Sumup served by Gareth

Got a new Sumup served by Gareth

May 27, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Gareth was super helpful and polite

Gareth was super helpful and polite. Ill be back.

May 27, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Very quick and easy to get item…

Very quick and easy to get item required, helpful staff

May 27, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

The staff were very helpful

The staff were very helpful, they were able to find me what I was looking for which I couldn’t find in any other shop. Reinard was lovely and very informative. Would highly recommend! Thank you!

May 27, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Efficient and Helpful

I was in and out of the shop in less than 5mins with what I needed. Gareth was very efficient and helpful. I'd definitely go back again because there is a lot to be said for good customer service and it goes a long way. Order S026-1234694

May 26, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Chose click and collected

Chose click and collected. Seamless fast process.

May 26, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Great Service from Paul…

I needed advice on a few items and Paul made the experience much simpler, he was very knowledgable about the products and was friendly and professional. So much so, that I didn’t bother checking the other shops, I went ahead and ordered with him. I haven’t received the products yet, but I’m sure I’ll by satisfied

May 22, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

Everything was great

Everything was great, Deva was very helpfull!

May 23, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

Rated 5 out of 5 stars

I asked for a particular product that…

I asked for a particular product that was in stock and received a prompt service with a smile, just what I wanted. Paul was the person who served me, excellent service

May 19, 2026
Unprompted review
DID Electrical - Swords logo

Reply from DID Electrical - Swords

Hi there,
 
We're happy to hear that you had a positive experience. We appreciate your feedback and are grateful for your time.
 
Thanks
DID Electrical

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