Had a great experience from start to finish. Called in just for a quote and purchased multiple appliances, because of the competitive pricing. They were delivered & installed within the week. Friendly... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mandy was so amazing, she helped us so much with cooker & hoover purchase . She is the epitomy of what customer service is. So helpful engaging & puts you at ease knows every product !! Cant than... See more
Company replied
My experience with DID shop is very positive. Everything went great. Start with order, continuing with fast dispatch and delivery. Last but not least, I got my order perfectly packed and for the best... See more
Company replied
I rarely go to actual shop to purchase anything, with everything being online 🫣, but we were in a need of new microwave, and I was near by this time. I was in and out of shop within 15min, staff was... See more
Company replied
Company details
- Appliance Store
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.8
Excellent
51K reviews
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DID Swords
DID Swords
Staff member: Srushti
We had a very good experience in the store with Srushti. She came to us and asked if we needed help and then was able to answer all of our questions. She was very knowledgable and honest, and we felt we could trust what she was saying. She has a lovely way with people and we’re delighted with this service. We’d been to other suppliers in the same location and they can’t compare.
August 24, 2026
Unprompted review
Great friendly service from Linda!
August 14, 2026
Unprompted review
My elderly mum bought 2 phones with…
My elderly mum bought 2 phones with cash and after 10 days no products ,when we returned for refund she was told they couldn't return her cash sum of money in method she had paid despite it not been written on her receipt or on the cash desk . ,It's very unfair for elderly that do not have access to online services to be refused refund in the method they paid After a lot of dispute , they did refund but not to her to her daughter ...unsatisfactory
August 8, 2026
Unprompted review
Oisín was brilliant
Oisín was brilliant, very helpful, very good customer service skills and great knowledge of the product.
August 22, 2026
Unprompted review
Elaine the shop sales assistant was so…
Elaine the shop sales assistant was so helpful made my shopping experience so pleasant as I was stressing and couldn’t find the fridge I wanted until I met Elaine she found for me excellent personality and a lovely girl to deal with in Crumlin DID
August 26, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
I had a great experience with the two…
I had a great experience with the two representatives from DID Electrical Jonathan and Alec. They were so helpful, professional and very friendly. I would definitely recommend DID Electrical for any electronic home appliances. Service, staff and delivery service was excellent.
August 25, 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Paul was very knowledgeable and his…
Paul was very knowledgeable and his customer service was impeccable.
August 24, 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very warm welcome in the Clearwater…
Very warm welcome in the Clearwater store today . Lady that served me was most helpfull and attentive . Always great service instore .Great to support an Irish business
August 25, 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Didn't get my invoice emailed to me and forgot half my delivery
Didn't get my invoice emailed to me, had to ring them for it. Then they delivered my hob 1 weeks later but forgot about my oven and tried to say they could only deliver in 2 weeks after I ordered it despite confirming they would be delivered together. Would go to any other seller.
August 24, 2026
Reply from DID Electrical
Hi Ruth,
We sincerely apologise for the issues you experienced with your invoice and the split delivery of your appliances. We understand your frustration and regret that we did not meet your expectations for a smooth and timely delivery. We are reviewing our procedures to prevent such occurrences in the future.
Thanks
DID Electrical
Super Service
I bought a new Ninja coffee machine from DID in Limerick. I returned to DID as I was very impressed with the service I had received when I purchased a hoover and dehumidifier earlier this year. Once again the service was amazing. Eoin was very knowledgeable and patient as well as checking to ensure I got the best price. I would highly recommend this store and Eoin and I'll definitely be returning
August 12, 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Delivery so quick very happy tge service
August 24, 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Trustworthy and reliable...
Trustworthy and reliable...
And the delivery is on time 😘🥳🥳🥳
August 24, 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Buy and collect
Wasn’t ready in one hour for collection as per email it was 3 days. Also when I collected no one offered to help lift item to car.
August 24, 2026
Reply from DID Electrical
Hi there,
We're very sorry to hear about the disappointing experience, It's not the standard we aim for. We appreciate you bringing this to our attention. We'll investigate what happened to prevent similar issues in the future. Thank you for your feedback.
Thanks
DID Electrical
Very Friendly
Linda made sure we had a fantastic service, very professional and polite.
August 24, 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Bought a Braun steam iron today from DID
Bought a Braun steam iron today from DID Clearwater Dublin 11. The salesman Patrick was great, good humoured and put me at my easy as I’m not great on ironing! Helped me with recycling my old appliance which is very easy at DID, no hassle at all. All in all a good experience at DID today!
August 25, 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
No Complaints, speedy delivery
Bought a refurbished laptop from DID electrical website on Sunday, it arrived on Tuesday w/ charger included. Incredible speed for shipment and will definitely consider them when ordering tech in the future!
August 24, 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
TV purchase
Went in today to purchase a TV and received top quality customer service from staff on hand, given a very comprehensive explanation of differences between each model, and also what was best quality for money. Very impressive!
August 25, 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
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