Diet Now Reviews 

7,762
•
TrustScore 4 out of 5

3.9

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Rated 5 out of 5 stars

I've had the satchets before, and ordered some more recently, and will be ordering again soon as I need to lose weight for an operation. The product is absolutely great. Tastes delicious (I only hav... See more

Company replied

Rated 1 out of 5 stars

Do not buy from them offer you great prices without informing of short dated products if you complain they made me pay £8.05 return postage and opening case with ombudsman for online selling . I am... See more

Rated 4 out of 5 stars

Shakes are decent enough although have to mix with skimmed milk unlike Cambridge which means taking them to work or out and about is a little trickier. Overall pretty good. Delivery time was exception... See more

Company replied

Rated 5 out of 5 stars

My delivery did not arrive. After unsuccessfully trying to sort it with the assigned delivery company I contacted 'Diet now' who tracked the parcel but like me could not locate why it had not been del... See more

Company replied

Company details

  1. Online Food Ordering Service
  2. also in
  3. Fitness and Nutrition Service

Information provided by various external sources

Diet Now offers one of the most competitive ranges of VLCD products in the UK, ideal for losing weight over a shorter period of time (12 weeks maximum). Free delivery throughout the UK and backed by experienced nutrition professionals.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(7,762)

1 review in the last 12 months

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Rated 5 out of 5 stars

Great value

Great value, as on sale. Lots of variety.

March 17, 2023
Diet Now logo

Reply from Diet Now

Hi Martina, Thanks for your review! It's great to hear that you are happy with our products and pricing.

Rated 2 out of 5 stars

Almost out of use by date ☹️

Good price and selection... But all out of date in April 2023. Would not have bought if I had known this.

March 5, 2023
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Reply from Diet Now

Thanks for your feedback, the dates on the shakes are best before and not use by, they will be perfectly safe to consume after this date.

Rated 3 out of 5 stars

Drinks delivered no explanation of how…

Drinks delivered no explanation of how to used product I had to get In touch
with customer services to ask how to do diet.

February 20, 2023
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Reply from Diet Now

Good morning,
Did you not receive a diet now guide within your order that you received, this should explain on how the shakes work and how to make them up, I'm sorry if you did not. If we can assist with anything else please let us know.

Rated 1 out of 5 stars

Do not buy from them offer you great…

Do not buy from them offer you great prices without informing of short dated products if you complain they made me pay £8.05 return postage and opening case with ombudsman for online selling .
I am now informing everysite so others are not robbed like i was and will not stop till my postage is returned

February 20, 2023
Unprompted review
Rated 5 out of 5 stars

Love the products

Love the products and the service is great, fast turnaround from order to delivery.

March 3, 2023
Diet Now logo

Reply from Diet Now

Thank you Mark for your feedback we are happy to hear you are enjoying the shakes. if we can help with anything else please let us know.

Rated 5 out of 5 stars

Very tasty, easy to make.

I have trouble swallowing so as well as helping with dieting I know I'm getting all I need with these shakes. They are tasty, easy to make up, dissolve in the milk with no lumps.
I recommend.

February 24, 2023
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Reply from Diet Now

Thank you so much Pauline for your feedback, if we can help with anything else please do let us know.

Rated 2 out of 5 stars

Low date shakes

I ordered 100 shakes which I had received the first week of match to only know that the BBE is in April 23. Since I have left over shakes and I was worried I won’t use them by the BBE, I contacted diet now to only know that BBE is guide date and I can still
Use them after. I am get paranoid when it comes to health so wanted to return the shakes to only know they I have to pay the postage! What a night mare! I won’t be ordering again as you should be honest about the short date on the site so people can make informed decision

March 3, 2023
Rated 2 out of 5 stars

Very short expiry date

I bought on bulk to save money and take advantage of their deals. I received 100 shakes which all expire within the next month. I wrote to customer services as this was not the first time this had happened, previously they had offered to replace them if the dates were short again, this time I was told I should be drinking 3 shakes a day so there is no issue with the short date! I have a medical condition so I am cautious about this approach, however to not waste money again (I had about 30 I couldn't use last time) I am going to have to try and use more a day. I was unhappy with the service as I was told one thing previously and then when I did have a problem again they have simply contradicted themselves. It is such a shame but I highly doubt I will order from them again. The shakes are great, I just need a longer expiry date. (Side note: the shakes I received this time [March 2023] have the same expiry as the shakes I received from an order back in March 2022!!)

March 3, 2023
Rated 1 out of 5 stars

A company which does not care

I have just received my order of 100 shakes and they had a very short date on them the company did not want to know when i asked for some to be replaced with a longer date on them and did not seem to care that i could not use 100 shakes in a matter of weeks all they want is money for goods which are nearly out of date also you have to pay to to return them

March 7, 2023
Unprompted review
Diet Now logo

Reply from Diet Now

Thanks william for your feedback, the replies you received advised on how to consume the shakes whether it be 2 shakes or 3 shakes per day and they would still be within the best before dates on the shakes. You were also advised if you wanted to return the products for a refund you can do so. The terms are clear if you wish to return the items it is at a cost to the customer. The shakes do still have 52 days before the best before date.

Rated 1 out of 5 stars

Patronising

Thank you for the patronising reply to my review. Irrespective of the fact you were unaware most of my working life has been in the food industry, so I am very aware of the meaning of the various dates used within the food industry. This is still a very patronising reply, and clearly you are a poor representative of this company.
I hope people will read this and be very cautious about ordering from Diet Now.

March 6, 2023
Unprompted review
Diet Now logo

Reply from Diet Now

Good afternoon Arthur, the response was not to been patronising in any way, I apologise if this is how it seems, it was to advise that the shakes are currently still in date and will be safe to consume for months after the best before date.

Rated 5 out of 5 stars

I haven’t used diet now for a long…

I haven’t used diet now for a long time. I ordered the usual way and it was delivered in 2days, not bad considering it was weekend when I ordered. The shakes are better than I remember, thought some were gritty before. Must have made them differently a while ago.

February 26, 2023
Rated 5 out of 5 stars

Well done Diet Now yet again.

I could not believe how quick my order from Diet Now came. I have used Diet Now drinks for some time now to maintain my weight. and always manage to order when there is a half price deal going. I cannot endorse them highly enough.

February 24, 2023
Rated 2 out of 5 stars

When I received my order they were only…

When I received my order they were only in date for 2 months. And the worst thing was I had a dozen or so live bugs in my box. Needless to say I was straight onto customer service and they were very apologetic, I couldn’t use them so they gave me a full refund. Waiting to hear back about their investigation on the live bugs.

February 17, 2023
Rated 5 out of 5 stars

Love the shakes

Love the shakes, not too sweet like others. Only on day 2 but feeling motivated.

March 3, 2023
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Reply from Diet Now

thank you Sue for your feedback, glad to hear you are enjoying the shakes, keep up the good work.

Rated 1 out of 5 stars

All the sactchet I received were all…

All the sactchet I received were all expiry in April and they were very thick .

February 24, 2023
Diet Now logo

Reply from Diet Now

Hi Shirley,

I'm sorry that you are unhappy with the best before dates on the shakes. We've sent you an email to help you further. Please respond to our email.


Rated 5 out of 5 stars

This is the second time I've purchased…

This is the second time I've purchased these shakes, I don't have them for dieting purposes I have them for breakfast as I can't eat in the morning, I also have one for dinner if I'm busy or forget to eat. It's a good way to stay healthy and to get all the nutrients I need each day and the taste is a huge bonus they literally taste amazingy favourite is the hazelnut one 🥰😍

February 24, 2023
Diet Now logo

Reply from Diet Now

Hi Penny,

Thanks very much for your review!

It's great to hear that you are happy with our shakes.

Kind regards

Hayleigh

Rated 5 out of 5 stars

Love the taste of the shakes easy to…

Love the taste of the shakes easy to make and filling. Quick delivery

February 24, 2023
Diet Now logo

Reply from Diet Now

Hi Susan,

Thanks very much for your review!

It's great to hear that you are happy with our products and service.

Kind regards

Hayleigh



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