Prompt attention to my issue. I misunderstood that the additional purchase I made was a digital copy. When I buy books, I prefer a physical copy. Call me old-school but in my opinion, there is somethi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My wife loved the song that was created using the background story of our courtship and some lyrics I had written years ago. The customer service was prompt, courteous, kind and completely understood... See more
Company replied
I purchase a product, then attempted to cance but I later had a change of heart. During all this, the customer service was rapid and top notch! I eventually decided to keep the product and I am so... See more
Company replied
I had a problem with a vendor who didn’t deliver a product I ordered for 6 months. As soon as I contacted Digistore24, they were expedient about reaching out to the vendor and kept trying to get resol... See more
Company replied
Company details
- Software Company
- Affiliate Marketing Service
- Distribution Service
- Internet Marketing Service
- Internet Shop
- Payment Service
About Digistore24
Written by the company
Digistore24 ist eine deutsche All-in-One-Verkaufsplattform, über die Selbstständige und Unternehmen digitale Produkte, Software, Dienstleistungen, Veranstaltungen, Bücher u.v.m. vertreiben. Digistore24 übernimmt hierbei u.a. die Zahlungsabwicklung, die Auslieferung/Bereitstellung der Produkte und den Kundensupport. Auf diesem Weg erwerben Millionen von Kunden über Digistore24 die Produkte der Produkthersteller und Vertriebspartner.
Du hast etwas über Digistore24 gekauft oder eine Abbuchung von uns erhalten und Fragen zu deiner Bestellung? Dann sende uns eine E-Mail an support@digistore24.com, wir werden versuchen, uns werktags innerhalb von 48 Stunden bei dir zurückzumelden.
Außerdem findest du über Klick auf den Button alle Informationen rund um das Unternehmen, Antworten auf deine Fragen als Käufer und Infos zu Kündigung, Rückgabe & Co.:
Digistore24 richtet sich insbesondere an Selbstständige sowie kleine und mittlere Unternehmen. Durch die Anbindung der wichtigsten Zahlungsarten, Buchhaltungsvereinfachung (inkl. Steuerautomatisierung und Umsatzsteuer-Management), Übernahme des Kundensupports sowie branchenführenden Conversion-Tools bietet Digistore24 Selbstständigen und Unternehmen die Möglichkeit, schnell und einfach online zu verkaufen und ihr Business mit Automatisierungen zu skalieren. Neben einer Vielzahl an Anbindungsmöglichkeiten von externen Tools und umfassenden Analytics- und Reporting-Funktionen bietet Digistore24 außerdem das größte Affiliate-Netzwerk für digitale Produkte im deutschsprachigen Raum.
Über unsere Reseller-Plattform erwerben Millionen von Kunden die Produkte unserer Produkthersteller und Vertriebspartner.
Contact info
St.-Godehard-Straße 32, 31139, Hildesheim, Germany
- support@digistore24.com
- www.digistore24.com
4.6
Excellent
12K reviews
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Digistore24
Hello Linda,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
A mistake was made in an order
A mistake was made in an order, but my money was refunded promptly without any complications!
April 5, 2026
Unprompted review
Reply from Digistore24
Hello Alvin,
Thank you for your kind feedback! We’re glad you had a positive experience and hope to continue providing great service.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Digistore24 went above and beyond on…
Digistore24 went above and beyond on recovering my order without having to start over when my system shutdown mid-order THANK you for your prompt customer service even AFTER HOURS on the weekend when you were not open - the response was very quick and greatly appreciated!!
April 4, 2026
Unprompted review
Reply from Digistore24
Hello Lloyd,
We’re so glad you had a fantastic experience!
Our team works hard to provide the best service possible, and your kind words make all the effort worth it.
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
I had contacted your company to cancel…
I had contacted your company to cancel my order. I received a very polite email that was very informative and I appreciate your help. Thank you.!
April 6, 2026
Unprompted review
Reply from Digistore24
Hello Kathy,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Everything that they said was true and…
Everything that they said was true and the respect and the kindness that they showed is amazing. Not every company is
as easy to talk with.
April 5, 2026
Unprompted review
Reply from Digistore24
Hello Barb,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Prompt service!!!Very considerate and…
Prompt service!!!Very considerate and conscientious
April 5, 2026
Unprompted review
Reply from Digistore24
Hello Sherri,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
They were very pleasant to deal with
They were very pleasant to deal with, their product didn’t work out for me, but should be fine with others.
April 3, 2026
Unprompted review
Reply from Digistore24
Hello William,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
Helpfulness
The promptness, helpfulness, kindness is replying to my issue.
March 30, 2026
Unprompted review
Reply from Digistore24
Hello Debbie,
Thank you for your wonderful review! It was a pleasure serving you, and we’re so happy to hear that you had a great experience.
Our goal is to provide you with an exceptional experience all the time!
As always, please don’t hesitate to reach out to us at helpdesk@digistore24.com. Our dedicated team typically responds within 24-48 hours to help our valued customers.
Thank you!
They were great responded to me in a…
They were great responded to me in a proper manner and took care of all my requests love the recording also thank you for my recording
April 1, 2026
Unprompted review
Reply from Digistore24
Hi Julia,
Thank you very much for the 5-star rating.
We are pleased that you are so satisfied with Digistore24.
The Digistore24 team wishes you a wonderful day!
Excellent service and I will order…
Excellent service and I will order some in the future. The song made me cry like a baby exceptional 12 stars out of 5
April 4, 2026
Unprompted review
Reply from Digistore24
Hi Anthony,
Thank you very much for your positive feedback and the associated 5-star rating!
We are delighted that you are once again satisfied with us and the handling of your inquiries.
The Digistore24 team wishes you a wonderful day!
Above and beyond expectations!
I ordered physical books but unfortunately, they were digital. I explained and received an immediate response and a rebate since the books I want are ONLY available in digital formats. No more explantation necessary.
April 2, 2026
Unprompted review
Reply from Digistore24
Hi Elswick,
Thank you very much for your positive feedback and the associated 5-star rating!
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
The Digistore24 team wishes you a wonderful day!
I attempted to do this but it was not…
I attempted to do this but it was not for me so I contacted the support and they contacted me within 24 hours and resolved everything. I would like to give a special shout out to Queen for a very quick and kind and efficient resolution.
April 4, 2026
Unprompted review
Reply from Digistore24
Hi Ashley,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
The Digistore24 team wishes you a wonderful day!
Handled my issue with much kindness and…
Handled my issue with much kindness and resolve. Very grateful!
April 3, 2026
Unprompted review
Reply from Digistore24
Hi Nancy,
Thank you for your positive words and the great review!
We’re glad to hear that you’re so happy with our customer service.
The Digistore24 team wishes you a wonderful day!
I didn’t understand the charge of $125
I didn’t understand the charge of $125
I only saw the original charge of $24
April 4, 2026
Unprompted review
Reply from Digistore24
Hi Mary,
Thank you very much for the 5-star rating.
To clarify and resolve this, please contact our support team at helpdesk@digistore24.com
so we can review your account and ensure everything is correct.
We appreciate your patience and want to make sure this gets sorted quickly. Have a wonderful weekend!
I can’t say about it yet
I can’t say about it yet. But it seems that everyone is ready to help. Thanks.
April 3, 2026
Unprompted review
Reply from Digistore24
Hi Florangela,
Thank you for giving us such a positive review!
Your feedback motivates us to continue doing our best.
Have a wonderful weekend!
At the moment I would have to deal with…
At the moment I would have to deal with this later because I have a job that requires a lot of my attention thank you for your kind service
April 3, 2026
Unprompted review
Reply from Digistore24
Hi James,
Thank you for your delightful feedback!
We’re glad that you feel well taken care of at Digistore24.
Have a wonderful weekend!
Great Job Shenel
I had a question about locating an affiliate product on the Digistore24 marketplace and Shenel was able to answer all of my questions. Great job Shenel!!!
Thanks
Mike Rotter
Midland Hardware Internet Sales, LLC
April 3, 2026
Unprompted review
Reply from Digistore24
Hi Mike,
Thank you very much for your feedback and for giving us a 5-star rating.
The Digistore24 team places great value on solution-oriented and prompt customer service, which is why we truly appreciate your feedback.
Have a wonderful weekend!
Digistore24 is a reliable, kind and very efficient..
Digistore24 is a reliable and trustworthy company doing business on the internet especially when timing is of the essence. The response to my communication to Digistore24 was immediate, focused and extremely productive in its nature. Should I interface with this company in similar fashion in the future, I would most definitely highly conside doing business with them. Kindess regards, Gerald Jordan
April 1, 2026
Unprompted review
Reply from Digistore24
Hi Gerald,
Thank you very much for your feedback and for giving us a 5-star rating.
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
Very accessible and prompt resolution…
Very accessible and prompt resolution from Queen, she was very helpful and responsive.
April 3, 2026
Unprompted review
Reply from Digistore24
Hi Mike,
Thank you very much for your positive feedback and the associated 5-star rating!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
Getting fast helpful response.
Getting a helpful fast response to my problem
April 2, 2026
Unprompted review
Reply from Digistore24
Hi Sarah,
Thank you very much for the great review!
Fast and solution-oriented customer service is extremely important to us, so we greatly appreciate your feedback.
Have a wonderful weekend!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.