Digital Frames Direct Reviews 

Great frame, nice & bright screen quality.
On top of this, excellent customer service, very supportive & helpful.
Recommend to anyone 1000%:))

I called and spoke with a lady re digital screens, I was told they accepted card and memory sticks, the big problem is its only in certain formats, I receive memory sticks from companies like Roca, Laufen, Vitra and others that work on my computer, but guess what wrong format for these. Total waste of time and money.

Worst thing I have bought in years; on my second remote which only works when it feels like it, only plays around a quarter of my pics, freezes on one particular pic. Useless

Arrived within 2 days, as ordered. The recipient was very pleased with his birthday present...so I was very pleased too.

Unfortunately, I am not at all happy with the product. As it is a present, and I only yesterday tried to set it up, I couldn’t know that before.

Positives:
Good screen size
Clear picture

Negatives
One corner of the packaging box was distorted when delivered. Took pictures of that with the time stamp on them.
The frame around the screen is clunky and I immediately was unsure where I would be able to fit the device the OUTER dimensions of which are unexpectedly bigger than the screen.
The description on the box is misleading as it says that it plays video and sound. It is only after I received it and now finally unpacked it that I found out it plays some types of video. Those types are limited and exclude MP4, which most smartphone videos are. Took me ages to find an MP4 converter into MPEG, and when I finaly managed to convert it, the frame would not play the files anyway. That was the main disappointment as this is the feature I have chosen this particular model for.
Remote control takes multiple ‘press the button’ before one gets any reaction from the device. Took me ages to get to 2020 from 2016, and date and time are still to be set.

I have contacted them to ask for the return instructions as it is tricky due to Covid-19, and asked for the full refund. They have not responded yet although previously had emailed me a few times daily asking for the product review. May need to take further official steps to return the product and to receive the refund.

Quick response, quick delivery, slight scratch on frame but couldn’t get replaced due to Covid19

We purchased 2 x 15 inch photo frames from Digital Frames Direct. Delivery was excellent and the product was as advertised and works really well. Digital Frames Direct is a Genuine company that clearly can be trusted and supplies good products, we will use again. Recommended

Frame is nice looking but not as easy to use as I was led to believe. Photos and videos taken on a mobile phone were saved to a USB memory stick but were not visible when plugged into the frame. I'm not particularly computer savvy, but had to save the photos - (jpeg files) to my desktop, then using the mini USB cable, transfer them directly onto the frame's internal memory. They can now be viewed. However, the Mp4 video files would not work whatever method I tried. As this frame was purchased for an elderly man with Alzheimers to watch videos of his great grandchild, I feel it has been a waste of time, effort and money. Your advice would be appreciated on how video files which play on a pc, could be converted to a format that the frame recognises.

The web site was easy to navigate and the purchase went smoothly. Ther digital frame was delivered promptly.

Very prompt delivery and no problems with the frame - a good-quality product. The picture is a little too bright, though, and I would welcome the possibility of adjusting this and/or the saturation in the settings. Otherwise works very well so far. The reduced price makes this much better value.

Purchased this frame for my husband for Christmas. Unfortunately this didn’t work, However customer service was very helpful and exchanged the frame within a few days. The replacement works very well. The quality of pictures are brilliant and make the originals look much better. Fairly easy to use, overall very pleased with the product.

They have been excellent. Due to a difficulty with a courier a parcel would have been delayed three days. However D.F.D. took the trouble to rent a van and deliver on time. The frames were to be installed in a community gallery. I have sent the link to the frame I bought to a friend because I was so impressed with the product and the service.

Excellent product. Fast delivery. I recommend!
Thank you

Bought this frame as a Christmas present so only done a quick test. I had bought a cheaper one from Amazon but had to send it back as could not get it to read from any USB sticks and the customer service was not helpful in trying to sort the problem. So I wanted to buy a frame from somewhere else and where hopefully I could easily talk to someone if I had any difficulty. So a search on Google came up with Digital Frames Direct and after reading other reviews took the plunge. The frame arrived promptly and was well packaged. The instructions were clear and it was easy to set up. More importantly it worked with both the SD cards I tried and also a number of USB sticks. The frame looks good and I am pleased that the interfaces for the SD card and USB are on the back rather than the side as, unlike with my own frame, you cannot see the USB stick which would spoils the look of the frame. The picture quality looks good. So all in all very pleased with the frame and quite tempted now to buy another one for myself.

The frame has been purchased as a Christmas present so the review is more of an overview than a detailed review.
Image is clear and sharp, basically "does what it says on the tin". The unit is solidly constructed, although the stand was very difficult to fit, and even more difficult to adjust. Although it shows 4 positions for the stand I could only get it into the first, and that after a struggle.
Menu system is far from intuitive and the instructions poor.
Despite those reservations the unit is going to serve our needs well, as all we want is a method of easily displaying digital photos. The unit accepts a variety of card types and images can also be downloaded and stored in memory.

I ordered a 15 inch memory viewer. I received a second hand faulty product without a plug. They arranged collection and replacement of faulty the product. The replacement was another faulty product which was a returned item. Grubby finger marks, scratched and damaged remotes etc.The Customer Services at point of sale is good, however after that it wasn't very good at all, "managers" not available to discuss the matter, no call back. When I decided to have a refund the process got worse, I did eventually get a refund but not a pleasant experience, I even wrote the CEO who hasn't responded at this point.

Frame ordering was easy. A call to customer support provided clarity on a frame suitable for someone with no wifi.Delivery was very speedy and safely packed. Instruction to setup simple and correct. Frame in use for over one week and provides bright, clear pictures from a USB stick.
Job done.