Digital ID Reviews 1,456

Excellent service and invaluable advice. Mike Nash helped me out in a crisis situation to remobilise following pandemic. Advice on most suitable kit, consumables and technology to enable me to achieve the service delivery needed! Speedy response and great technical team who know everything there is to know about contactless cards :-)

Always a pleasure to deal with Michael Nash. From the beginning to recently; I always received five star service from Michael, great communication and collaboration over the years.

Michael Nash went above and beyond to quickly arrange us with kiosks and card production facilities at the start of the pandemic. As I remember we asked on the Thursday and had the gear on the Monday. Great technical support too.

Digital ID great service, I dealt with Jack Lawrence & I must say the service was great.
I work in the health care sector and needed equipment at very short notice, this request was fulfilled in a very timely manner. Polite, helpful courteous!!!

I have been a customer of Digital ID for many years now, and the service and support I have received has been truly amazing. Thank you so much.

Fred Dove (Dove Technology)

In November 2021 I ordered ribbons for a Zebra printer that were in stock and was then emailed after i had paid to say they were on back order.
Last week I ordered ribons again from them that were in stock and their system accepted my order and same again. Why can't their sales people be honest and not waste people's time selling people things they don't have.

I had ordered an ID badge printer after carefully choosing it online. Nowhere on the website it was mentioned that it is not compatible with MacBook Air, so after going through hell trying to get to the Customer Service department and finding out where to send it back which took nearly 2 weeks and endless calls (they usually never answer the phone), I received a phone call from someone located in the Netherlands if I remember correctly trying to convince me to believe that they have not misrepresented the product. She initially refused to fully reimburse me due to the fact that I had opened the printer, when there was no other way for me to find out that it wasn't compatible with my MacBook Air. After endless conversations and phone calls they finally agreed to give me a return address.

I have returned the printer over a month ago, got confirmed by their Customer Service team that a refund was processed on the 1st of March, but having talked to one of their Account Managers, I found out that's a lie, and that the refund was only processed today.

They don't stop lying, there is no way for someone to get their money back, they avoid phone calls and constantly lie and deceive. I doubt I will ever receive a refund from them and I'd like to warn people to STAY AWAY AS FAR AS POSSIBLE from this company.

Honestly the whole experience has been great.

We dealt with Sarah Qurashi who helped us find the right deal for our business needs without going out of our budget. On receiving our order, it's very clear that the service doesn't stop there. We had an issue with setup that was completely human error on my part and we received not only the answer to our problem from their support services (prompt and very human interaction), but also a follow up call from Sarah herself to ensure there were no further issues.

This company has a rare quality in that it provides clear and effective customer service, but you still feel like you're dealing with actual people and that makes the whole service shine.

Truly pleased and will be happy to deal with this company so long as we require their products.

Excellent customer service. I needed to place an urgent order for Paxton cards but was informed that, due to the ongoing chip shortage, there may be a short delay. Lee was brilliant, managed to locate some Paxton Cards for me and had them couriered to me on a next day delivery.

Great advise and communication when placing my order from Sarah!

Over the past few weeks I have been in touch with Delius Edwards from Digital ID to enquire about some specific printers. In the end, due to our specific budget procedures, we were unable to order through this distributor but Delius was extremely helpful despite this. He responded to my many questions very quickly both over the phone and email. He showed me the examples of the product and the badges as explained how all the software worked, he really took the time to make sure I was able to make an informed decision, much appreciated indeed.

I don't usually write reviews but this is something I feel strongly about. Their cards are normally of average quality anyway, we ordered with them on an off chance because our normal service was too busy. The print was off centre, leaving a white edge on one side. They refuse to reprint them. Terrible customer service.

We have recently needed to upgrade our card printing machine at a very busy time of the year. Excellent Customer service from Ben Edwards very supportive and understanding of our needs. No pushy sales so we actually spent a little more than intended and super fast delivery. Even got me out of a tight spot when I had run out of ribbon and was delivered the next day. Highly recommend Ben and Digital ID

Your staff member, Ben Edwards is always extremely prompt in replying, helpful, polite, quick to deal with any queries and very pleasant to deal with.

He is a credit to your company and I always enjoy dealing with him as he can turn what I thought was a tricky question into a piece of cake.

Well done Ben!

The website was easy to use and the delivery came in less than 24 hours. Fantastic follow-up customer service from Sarah Qurashi who was very warm and not pushy at all. We will definitely use Digital ID again

My organisation has been using this company for years. From sales to customer service they really have been faultless, even through the pandemic. (Particular thanks to Nate & Jaimee-Lea).

Very helpful and professional and dealt with my order in a good timely manner

Absolute clowns - sent wrong item and then spent another 48hrs working out they sent wrong item which was plainly obvious. Didn’t send out a replacement on time, didn’t contact me, terrible customer services. AVOID AVOID AVOID. Won’t get any further business from my organisation or the other 3 I own shares in.

Great service, swift next day delivery and follow up contact.

I realise these guys have had some rough reviews and know from first hand that they've been badly disrupted by the pandemic. However I've used them for years both with my last company and my current one and they have always been brilliant. Really great service, good prices and always go out of their way to accomodate any requests. Couldn't recommend them highly enough.