Digitalis Direct Reviews 537

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, noting the helpfulness and responsiveness of the staff, especially regarding inquiries and issue resolution. Many consumers highlight the fast and free delivery, often receiving their orders the next day, and appreciate the competitive pricing and high quality of the products. The ordering process is frequently described as smooth and easy. However, some customers also noted occasional issues with delivery, primarily related to the courier service, and a few experienced problems with faulty items upon arrival. A small number of people found the website clunky and difficult to navigate when ordering multiple products.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising the speed and efficiency of... See more

Product

Reviewers highlight positive aspects of product. Customers are pleased with the quality, with many describing... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and prompt... See more

Order

Consumers find the ordering process to be positive. Many reviewers highlight the ease of ordering online and... See more

Price

People report positive experiences with price. Customers consistently find products offered at a good or... See more

Based on these reviews

Rated 5 out of 5 stars

I noticed these guys selling through Amazon, so thought I'd take a look at their website direct. I actually found a better option for me that way! Record player and speakers were dispatched straight a... See more

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Rated 5 out of 5 stars

I came across Digitalis when looking for a subwoofer. They had my choice in stock - Edifier T5. I emailed them to ask about compatibility with my current setup. I had a speedy reply which confirmed... See more

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Rated 5 out of 5 stars

Great product and amazing sound quality at this price point. Digitalis themselves were great and very responsive to any questions. Only downside is the courier company who even though instructions wer... See more

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Rated 5 out of 5 stars

We ordered an Audi-technica turntable in June. It arrived really quickly. However in December the tone arm stopped making contact with the record. I contact Digitalis directly who have been fantastic.... See more

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Rated 4 out of 5 stars

Very pleased with price and product offering well packaged and delivered free next day. My only issue is the website is in need of improvement very clunky and difficult to navigate if you want to orde... See more

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Rated 4 out of 5 stars

Happy with delivery good quality of equipment

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Rated 5 out of 5 stars

Order was delayed but only by a day, I did send an email as tracking number on email was not a number so consequently I could not check. I quickly afterwards received a call from Peter who was v help... See more

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Rated 5 out of 5 stars

Ordered the Audio-Technica LP60XBT Turntable + Edifier D12 Black Bluetooth Speaker Package and I was “blown away” by this duo. It was so easy to set up with clear instructions and plays SO nicely. I d... See more

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Rated 5 out of 5 stars

Another great little Independent shop we will continue to use. After delivery hiccups that were no fault of their own- they were so helpful and friendly sorted everything out resent sent items quickly... See more

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Rated 5 out of 5 stars

I ordered audio equipment from Amazon they somehow duplicated the order and two lots of equipment was delivered. The speakers came Digitalis I phone and explained the problem. A very nice man called P... See more

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Rated 5 out of 5 stars

Digitalis were so helpful... I am completely useless with tech but they patiently answered all my queries re Bluetooth and explained how to set up the system should I buy it....and also recommended co... See more

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Rated 5 out of 5 stars

I bought a pair of Kanto Ora 4 speakers from Digitalis Direct earlier this year. Kanto have a great reputation and the speakers performed faultlessly until a couple of weeks ago when they developed... See more

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Rated 5 out of 5 stars

Ordered a Pro-ject CD box E. Item was showing as in stock on website but was actually just out of stock. Had a phone call from Peter on the Monday apology offered and offered to cancel and refund or w... See more

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Rated 5 out of 5 stars

Contacted before ordering on line. Extremely helpful and guided me through what I needed. Order came next day and set up was simple, was up and running in no time.cant recommend these guys enough for... See more

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Rated 5 out of 5 stars

I ordered Dali speakers and cable from Digitalis that were despatched promptly, but unfortunately there was a problem with DPD and delivery was delayed. I contacted Digtalis and they made every effort... See more

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Rated 5 out of 5 stars

Ordered a turntable and speakers via Amazon. Had a problem with a hinge . Amazon didn't seem to have a facility to raise a query. Spoke to Peter at the supplier. He identified the issue and sent rep... See more

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Rated 5 out of 5 stars

I bought a DAB aerial from Digitalis, it was a similar price to others on the Web but came with cable, mounting brackets and plugs included. When I ordered it, I missed the option to have black c... See more

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Rated 5 out of 5 stars

I am giving this company 5-star. As with previous customer, I was impressed with Peter, the customer service person who dealt with my request. He arranged to have the tape deck replaced which arrive... See more

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Rated 5 out of 5 stars

I used this company for the first time, to buy a new hifi system. Pricing was excellent and super fast delivery. I also got the invoice and the tracking straight through. I had a small issue with set... See more

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Rated 5 out of 5 stars

I recently bought a turntable/speakers combo on Digitalis Direct and the experience was great. I contacted the customer service because there was an issue with PayPal and Liam (shout-out to Liam... See more

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Rated 5 out of 5 stars

I ordered a DAB aerial for my workshop on wed, arrived next day before lunch. All correct, brilliant service and delivery. I usually order from Amazon prime but this item was cheaper and quicker deliv... See more

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Rated 5 out of 5 stars

I ordered a Steepletone Houston. It arrived quickly but when it was taken out of the box. It was faulty. I emailed Digitais requesting a return and refund. They answered quickly and a return was org... See more

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Rated 5 out of 5 stars

What a great experience!! Received fast, great value, and when I experienced an issue (that turned out to either be gremlins or…erm….user error) they were INCREDIBLE!! Will be buying from them again,... See more

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Rated 5 out of 5 stars

Ordered loudspeakers and when they arrived I realised I had ordered the wrong ones. Contact Digitalisdirect and spoke with a very nice gentleman whose name was Peter. Peter very kindly arranged for th... See more

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Rated 5 out of 5 stars

Great experience with Digitalis Direct, I recently bought a turntable and speakers from them. They have lots of options based on how much you want to spend and my package arrived next day. Will defini... See more

Rated 5 out of 5 stars

I needed custom lengths of QED XT25 cable with Airloc terminations, which wasn’t listed as an option on the website. After calling Digitalis, Liam went above and beyond to make it happen. His will... See more

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Rated 5 out of 5 stars

My experience dealing with Digitalis Direct is very positive. There was a slight problem with an initial order but this was quickly dealt with and promptly resolved. Would recommend Digitalis Direct.... See more

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Rated 5 out of 5 stars

I had an issue with my Dali Katch G2 which had suddenly stopped working. Having contacted them their response was immediate with the information I needed in order for me to get the speaker working aga... See more

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Rated 5 out of 5 stars

I found all the details that I needed for my purchase of the Audio-Technica Bluetooth AT-LP60XBT Turntable + Edifier R1010BT speakers package very clearly on the website. Once ordered, the turntable a... See more

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Rated 5 out of 5 stars

Absolutely fantastic customer service! I needed to change delivery date and they called me straight back to come to a solution. Then there was a minor problem with the item which they sorted straight... See more

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Rated 5 out of 5 stars

Ordered ‘Audio-Technica AT-LP60X Turntable + Edifier R1000T4 Maple Speaker Package’, great price compared to anywhere else. When I had a query Julie responded the next day and was really helpful. Faul... See more

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Rated 5 out of 5 stars

I had a minor issue with a turntable we purchased, and contacted Digitalis Direct regarding it. Within a day, they had responded, called me to arrange a replacement component and the item arrived the... See more

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Rated 5 out of 5 stars

100% recommend using Digitalis Direct. I purchased a turntable & speakers in early December as a Christmas present. I made the order late one afternoon and they both arrived by DPD the following day... See more

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Rated 5 out of 5 stars

Had a faulty turntable I bought about 18 months ago. Peter at Digitalis took all the details and promised to call me back later in the day. True to his word he called and advised he hoped to send a re... See more

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Rated 5 out of 5 stars

Orderingwas clear and easy, Delivery was free and next day - excellent. The music system works perfectly for all types of transfer to stick. Wish I'd found this years ago.

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Rated 5 out of 5 stars

Brilliant! Contacted them as they had an ‘open box’ Mission amp for sale elsewhere. They put it on their website within an hour and I was able to order it for next day delivery. Arrived promptly and... See more

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Rated 5 out of 5 stars

Fantastic value, smooth ordering and rapid delivery. No problems so far. Update: the turntable and speakers work perfectly. We will definitely shop here again.

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Rated 5 out of 5 stars

Item I purchased exactly as described by Peter. Easy to set up through Bluetooth. Item arrived exactly as advised. My many thanks to Peter and everyone at Digitalisdirect.

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Rated 5 out of 5 stars

I have purchased cassette recorders from Digitalis many times and have always been impressed from order to delivery. This time I purchased a music centre and am delighted with my purchase. Delivery... See more

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Rated 5 out of 5 stars

great service from Peter who was informative and even got the product shipped on the same day after making the order 10 mins later he called to say in's on route! amazing service!

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Rated 5 out of 5 stars

My experience was not and is not Great! The item I recieved does not look nothing like the picture nor the description provided. I have tried to contact the company for a refund without success so... See more

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Rated 5 out of 5 stars

Super fast delivery and great telephone support when i was setting up my new record player and speakers. Would definitely recommend. I’m delighted with my purchase! Thank you!

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Rated 5 out of 5 stars

Elder brother purchased a steepletone music system. Model Boston. Came well packaged and with all the components. Absolutely wonderful item. Good service from supplier company as courier kept mu... See more

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Rated 5 out of 5 stars

Once i had ordered it show the delivery address as my old address, i rang straight away and a nice guy answered, asked me to email them with my new address and it was all sorted, he even rang me back... See more

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Rated 5 out of 5 stars

I got a great deal, and it arrived next day with a reputable courier, well-packaged. It was easy to order online, and I appreciated the choice of speakers with my new turntable. Thank you!

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Rated 5 out of 5 stars

Really fast delivery. Ordered in the afternoon, dispatched straight away and delivered early next day. Good quality product at competitive price.

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Rated 5 out of 5 stars

Very happy with the whole service, good selection of products and at a competitive price. Quick and easy payment, and speedy delivery - no complaints at all.

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Rated 5 out of 5 stars

Really great service - called up to ask a few questions before placing an order and nothing was a problem. Arrived super quick and well packaged

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Rated 5 out of 5 stars

Fast delivery, well packaged. Small and compact but very powerful the cable supplied was the perfect length. will definitely buy again thank you.

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Rated 5 out of 5 stars

Extremely fast delivery and all boxes delivered free of damage and as described on site. Set up and all working perfectly. Great service.

Company replied


Company details

  1. Electronics Store
  2. Hi-fi shop
  3. Home Audio Store

About Digitalis Direct

Written by the company

Established in 2005, Digitalis Direct are an electronics retailer based in Romford, Essex. Specialising in Audio and TV equipment.

Brands you can expect

Digitalis are Authorised retailers for top brands including Audio Technica, Audiolab, Avtex, Dali, Edifier, Maxview, Q Acoustics, Quad, QED, Vision Plus, Wharfedale and many more.

Best Prices and Unrivalled Customer Service

Digitalis aim to ensure purchasing Hi-Fi and AV equipment remains pleasurable throughout the whole experience and we pride ourselves on our commitment to give the best possible prices, backed by unbeatable customer service, with everything shipped from our UK based headquarters the same day if purchased by 3pm Monday to Friday (excluding Bank Holidays).

No Hassle Returns

All products purchased from our website come with a 30 day money back guarantee for peace of mind, and are backed by full manufacturer warranty.

Our 'money back' guarantee is in addition to your statutory rights as our refund period is 30 days instead of the UK standard of 14 days, another great reason to choose us.

With Digitalis Direct you can be assured of a first class service from purchase to receipt and beyond!


Contact info

4.9

Excellent

TrustScore 5 out of 5

537 reviews

5-star
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3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great

Great. Fast and trustworthy.

January 28, 2026
Digitalis Direct logo

Reply from Digitalis Direct

Thank you for your review Jack!

Rated 5 out of 5 stars

Excellent and very prompt service

Excellent and very prompt service.
Ordered via website 11.45 Monday, delivered at 11.15 on Tuesday. Can’t fault that! Well packed too.
Thank you.

January 26, 2026
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Reply from Digitalis Direct

Thank you for your review Andy!

Rated 5 out of 5 stars

Great items at a great price

Great items at a great price. I ordered at 3.15pm and it was with me next day!

January 26, 2026
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Reply from Digitalis Direct

Thank you for your review! We offer next working day delivery to Mainland UK when an order is placed before 3pm!

Rated 5 out of 5 stars

Efficient transaction

I was able to order my speakers a a good price. They were shipped the same day were delivered efficiently by DHL.

January 23, 2026
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Reply from Digitalis Direct

Thank you for your review!

Rated 5 out of 5 stars

Fantastic Customer Service

On top of receiving an excellent turntable and speaker offer in very quick time we received excellent advice and updates over the phone. Thank you to Peter in particular.

January 26, 2026
Unprompted review
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Reply from Digitalis Direct

Thank you for your review Graeme! We take pride in our customer service and always strive to offer the best experience possible!

Rated 5 out of 5 stars

Very impressed!

I noticed these guys selling through Amazon, so thought I'd take a look at their website direct. I actually found a better option for me that way! Record player and speakers were dispatched straight away and were delivered next day by DPD! Both items are brilliant and I'm very happy for the price paid. Wouldn't hesitate to recommend!!

January 23, 2026
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Reply from Digitalis Direct

Thank you for your review Rebecca! We put together as many packages together as possible on our website so you can be assured of correct compatibility as well as great quality! We're glad you are satisfied with our service and hope to serve you again soon!

Rated 5 out of 5 stars

Great service

Items were delivered quickly and we're well packaged. No complaints, many thanks.
Would definitely recommend.

January 19, 2026
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Reply from Digitalis Direct

Thank you for your review John!

Rated 5 out of 5 stars

friendly & patient

We had great support from Peter. He was friendly, helpful and very informative. Most importantly he was very patient through out the process.

January 21, 2026
Unprompted review
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Reply from Digitalis Direct

Thank you for your review!

Rated 5 out of 5 stars

all good

very quick delivery, everything as expected

January 2, 2026
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Reply from Digitalis Direct

Thank you for your review Anthony!

Rated 5 out of 5 stars

Excellent service

Excellent service, this is my second purchase and as before can’t find fault. Certainly can recommend

January 16, 2026
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Reply from Digitalis Direct

Thank you for your review and continued loyalty James!

Rated 5 out of 5 stars

Great experience

Fantastic value, smooth ordering and rapid delivery. No problems so far.
Update: the turntable and speakers work perfectly. We will definitely shop here again.

January 12, 2026
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Reply from Digitalis Direct

Thank you for your review Jen!

Rated 5 out of 5 stars

Excellent product, price and customer service. Recommended.

Item was at a great price and delivered very promptly. In addition, communication from company regarding delivery and a follow up enquiry I had was timely and very helpful- I couldn't fault the experience and will certainly recommend and use again.

December 15, 2025
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Reply from Digitalis Direct

Thank you for your review Kevin! We're glad you had a pleasant experience shopping with us. We look forward to serving you again!

Rated 5 out of 5 stars

Fantastic Service and products

100% recommend using Digitalis Direct. I purchased a turntable & speakers in early December as a Christmas present. I made the order late one afternoon and they both arrived by DPD the following day, which was very impressive.
On Christmas day it was apparent there was a problem with the speakers, turntable was fine. I messaged the company on Boxing day to report the fault. The customer service was fantastic, Julie was extremely helpful and replied the following day, she offered advice on how to test the speakers, which was unsuccessful, so she arranged for the speakers to be returned. Once they confirmed they were infact faulty a new pair was sent out and I received them the following day. I will definitely be purchasing from this company again and recommend to all.
Great company and great service! Many thanks.

January 8, 2026
Unprompted review
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Reply from Digitalis Direct

Thank you for your review! We strive to make sure all our customers are satisfied so we're glad we were able to act quickly so you got your replacement speakers and were able to get back to enjoying your records!

Rated 5 out of 5 stars

Great deal

Great deal. Great shopper experience . Very fast delivery.Great customer support team. Highly recommend.

January 5, 2026
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Reply from Digitalis Direct

Thank you for your review Nial! We're glad you are satisfied with our service!

Rated 5 out of 5 stars

My experience was not and is not Great!

My experience was not and is not Great!
The item I recieved does not look nothing like the picture nor the description provided.
I have tried to contact the company for a refund without success so I’m still waiting.
Do not buy from this company

December 16, 2025
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Reply from Digitalis Direct

Hi Joanne,

Firstly, we are sorry you have experienced this issue. We take problems like this very seriously and always reply promptly to refund requests.

Upon investigating your issue, we have found no correspondence from yourself in our system. However, now you have brought the issue to our attention, we will act accordingly and be in contact with you in due course.

We are a professional company which has been trading for 20 years, with customer care at the heart of our operation and would never, under any circumstance, wrongly withhold or ignore a request for a refund.

Our team will be in contact to deal with your query shortly.

- Liam

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