Digital River - Cologne Reviews 86

Dear Valued Customer,

As you may know, we have been navigating a challenging period in our business for some time now. While we’ve worked diligently to consolidate our operations and strengthen our focus on our Digital and Subscription businesses, unforeseen factors have intensified the strain on our financial resources. The rapid contraction of key customers, combined with the headwinds presented by new deals with shorter payment terms and U.S. trade policies that impacted one of our largest customers, have exacerbated the pressure on our available capital. These challenges, coupled with rising operational costs, have affected our ability to sustain operations.

As the crisis has intensified very recently, Digital River GmbH and Digital River Holding GmbH were unfortunately obliged to file for insolvency today. Moreover, we also suspended services to our customers for the time being. We apologize for any inconvenience this may cause.

Best regards,
Your MyCommerce team

Highly recommend their media buying service. They helped us optimise our budget and reach the right audience effectively.

We've worked with several agencies, but digit pulp digital stands out for their creativity and attention to detail.

Fantastic team to work with! They completely transformed our social media presence and we'have seen significant growth in engagement.

We have used their service for many years to collect credit card payments from our customers purchasing software online.

They have stolen our money and have not paid us since June 2024. Several times they wrote that they unilaterally changed terms of the contract, adding ridiculous fees for support that we have never used for anything else than solve their mistakes.

Several times they wrote us that money was transferred to us, but never anything arrived.

They are plain thieves and scammers. We will participate in a class action suit against these criminals. We hope that the responsible individuals, in particular new owner Barry Kasoff will be held personally accountable.

having same issue since august we will terminate the contract with digital river, we have been working with since 2009 when they were swreg / no digital river, no payment has been released since july 2024/ our October sales is on hold

We terminated our account with Digital River because of payment delays and the introduction of a new $100 per month fee. They are now holding what they owe us for 180 days. However according to this article in "The Register" there a lot more people worse off than we are. Search for the article with the title "Digital River runs dry, hasn't paid developers for sales since July"

We (ID*****0761) use Digital River to sell our software for almost 7 years. The monthly income was sent by Digital River GmbH in the middle of the next month. However, starting from August this year, Digital River GmbH has been deceiving us and delayed all the income from July and later. They even stop respond now.

Cross-border suit is difficult, and perhaps this is why Digital River is so unscrupulous. Let me know if we can join the class action suit, just created an X account @ microjohn_z

Shouldn't Germany and the United States have special agencies dealing with this massive fraud?

Digital River has stolen our sales from July and August 2024, and I fully support Mr. V's view that we should unite and pursue a Class Action Lawsuit. What steps do we need to take to come together on this?

I've heard rumors that they intend to focus solely on large vendors, but I find that hard to believe. How can they maintain the trust of major vendors while scamming hundreds (or even thousands) of smaller vendors who make less than $100k per month?

That doesn’t make sense. The new Barry Kasoff is nothing but a thief. DR claimed 3B$/y which means roughly 200 to 500M$ was stolen by Barry in July August. Certainly, some skillful lawyers would be more than happy to get a fraction of that to conduct our class action.

We've been using DR/MyCommerce/ShareIt for well over 10 years for our software sales. The recent decision by the management to increase the payouts from previous 14 days to current 60 days (which they are already violating as the July 2024 payouts still haven't been sent, even after 60 days), and the new $100/month fee + increased per transaction fees (from Simple 7.9%+$0.90, Blended 4.9%+$0.90 into Simple 8.4%+$0.90, Blended - 5.4%+$0.90) make it a necessity to move away from them as a payment provider. You're not getting any better service for the $100/month, it is probably only worse. And also there is the $185/hour fee for more involved support cases. All this combined makes them the most expensive payment provider on the market, with the absolute worst payout period.

The management has made unilateral decision to make these changes so anyone who is still using them as payment gateway, we recommend to remove the payment links leading to their page, as you're effectively bleeding money at this point with no clear indication when the vendors will be paid out and still payment links pouring money into their system.

We've already chosen a different payment provider, but the approval process takes days, so each passing day of pouring money into the DR pit which we may never see, feels like a nightmare.

Vendors - strongly avoid selling your software using MyCommerce / Digital River.

If the management sees the failure of their decision they may reverse it, but by the time that happens, the damage will be irreparable.

Consider also previous shady business by MyCommerce - 8%-10% currency conversion fees (normally it should be around 2%), we've been warned by our customers that they're getting too high currency conversion fees when purchasing in Canadian or Australian dollars, converted from the base price in US dollars, but MyCommerce justified that because they were not getting fair fees for small volume, when in fact that is the money they've been pocketing, without you the vendor participating in the profit. The latest changes to the Master Service Agreement (6.3, dated in the future 16/10/2024) just adds insult to the injury.

Also, note that in the previous control panel of ShareIt, the Simple / Blended fees were selectable by user for individual products and clearly shown. In the new control panel, the option is hidden and automatically set to the more expensive "Simple" one with no clear indication what is being used. The pricing is also not clearly indicated on their website which makes it even more difficult to evaluate what is the pricing you're getting.

To buyers of products which are still sold using MyCommerce / Digital River sales pages - strongly avoid and pressure vendors still using it to change the provider, as you're not being treated fairly especially when doing currency conversion.

As a software vendor I am extremely disappointed. I have not received my payouts per agreement.

MyCommerce does not respect their own terms.

5 (d) Payment. Within 30 calendar days of the end of each calendar month, Digital River will provide a statement through the Administration Interface of all Transactions for which Digital River has received payment in the preceding calendar month (the "Pay Period"). If you do not object in writing (including email) to an invoiced amount or statement within 30 calendar days from the date of such invoice or statement, you shall be deemed to have acknowledged the correctness and waived your right to dispute of that invoice or statement. Digital River will initiate payment of the sum of the Net Purchase Price of those Products for which Digital River processed payment during the Pay Period less (i) any amounts refunded to End Users; less (ii) any amounts subject to a Chargeback; less (iii) any fines or penalties and less (iv) any other Fees or charges due to us under the Agreement within 30 days of your receipt of the statement through the method of payment you select in the Administration Interface. Some methods of payment may be subject to additional fees. If at any time during the Term of this Agreement the amount to be paid to you by Digital River represents a negative number as the amount offset from the Net Purchase Price according to the previous calculation is greater than the Net Purchase Price, we may immediately, on notice to you either hold back further payments to you or terminate this Agreement. Digital River will be entitled to retain its DR Margin and other Fees earned on Products sold and/or distributed by Digital River, even if subsequently returned or canceled, or if such Products or associated Transactions becomes subject to Chargeback.

July Statement Date 9 August 2024

*** ! No payments received ! ***

Ordered vmware fushion. Got chaarged but No license delivered. Scam in broad daylight. How do authorities allow these? I am submitting a complaint to CCPC.

I ordered VMWARE Fusion and the order was supposed to process within 24 hours. 5 days later and Broadcom says they have not received any order. Many calls and many hours of time and case numbers with both Broadcom and Digital River produced nothing. I am cancelling the order, and based on these other reviews in terms of getting refunds processed, I will submit this as fraud to the credit card company before the window expires.

unable to log into my account keeps telling me to change my password everytime i try to log in. wont give me a refund this is a con. then they say i need my username but i didnt make one and they say they cant tell me what it is as i need to log into my account to see it. this is a third party site and the company i bought the programme from wont supply a refund as they say i dont need to log in to get the download

Trading as: 'MyCommerce A Digital River Company'

After offering a fairly competent web site to tempt the innocent buyer... these non-attendees to fair play, attracted a buy from me for their 'DVD Ripper for Mac'.

Upon starting an install from the download I received from them, I was informed that I was attempting to install a 32 bit program on my 64 bit MacBook Pro, coupled with the suggestion that I should contact the supplier; after which the operation was cancelled by my computer - with no changes made.
I had also received a professional looking email confirming my purchase. This showed an Order Number and a link for registration. I followed the link and was asked to sign in to my account... this was a problem, I did not have an account with them - but that had not stopped them taking my money - and it appearing (later) on a bank statement as a payment to: DRI*Brorsoft.

Being unable to find any way to open an account (suspicious) left with THE ONLY point of contact I could actually use, this was an email address to their (alleged) 'support'.
Every other listed contact received was bedevilled by the overused and utterly useless 'NON REPLY' accountability-scam, we all receive too much of from businesses.

ALL attempts to raise this issue have been ignored.

Included are notification of my banks likely involvement in Sept 2023 and Oct 2023.

I am told by my bank the matter could take a further 90 days - AND - informed that the 'Banks' "are unable to charge interest for the money I am owed"

ADDENDUM
As of 28/11/2023 I see a reply from Digital River. It is more a less a, 'Now't to do with us Gov' excuse for their ineffective and quite useless to me, inaction.
They see fit to advertise their name and now claim it should not become associated with what can only be described, at best as, wilful inaction, providing income for non-receipt of goods or service, to the blind, deaf mutes (for all anyone can tell) who work at Brorsoft.
A better reply would be that Brorsoft are no longer part of their (already) tarnished business practices.
As it stands there is NO commitment to address the most incompetent sales practice I have ever come across <-- COMPLIMENT!

Were they at all serious with this quoted part of their reply,
They would provide an email address - they clearly admit a business connection and therefore must surely talk to one another:

"For your speediest path to resolution, we'd recommend contacting the brand's customer support team directly."

Do not buy anything via this platform. If I could give this company zero stars I would. Having purchased a digital download on 2nd July via Digital River for a product that didn't work and the product owner agreeing to a refund, I contacted Digital River by phone and email several times. On the phone they tell me refund is being processed, by email they deny my refund with no explanation. I have now opened a formal case with the FCA.

ordered as usual from lenova motorola g200 and am still waiting for delivery what the hell has gone with there delivery service who the hell are digital river i dont recall these name last time i purchased a moto phone impossible to contact digital machine interface no customer services going drag motorola down shoddy

Assumption is you order at Lenovo and find yourself with Digital Rivers. You receive a damaged Laptop, they send a wrong part to repair it and since than you cannot use ist any longer. Need to wait annnother 3 time to repair it. Will ask my lawyer to solve this.