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Company details

  1. Telecommunications Service Provider

Written by the company

Digitel Europe Ltd is a telecommunications provider in Birkenhead, servicing businesses across all sectors in North West England and Wales.


Contact info

4.0

Great

TrustScore 4 out of 5

4 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

Thank you Digitel

I wish to record my thanks to Ash and his team for their professional and friendly service to me and my company during the transfer of all our telecommunication facilities to DIGITEL.
Ash struck me as an honest man, who is quite genuine in his desire to make sure the transfer went as smoothly as possible. It did and I am delighted with the outcome.
His team were equally helpful at all times
I sincerely recommend the Company

December 15, 2023
Unprompted review
Rated 5 out of 5 stars

Problems and Digitel Europe Sorted It All Out

I moved to Digitel when I had nothing but problems with my existing provider. Digitel came reviewed my bills and proposed a new system that is future proof. The best part is it's saving me money, this was down to the industry experience of the person that came out. I was a bit apprehensive after seeing the review on here but visited another review site and they were getting phrases on every review. I can honestly say I am so glad I moved to Digitel. I don't normally do reviews but I thought I should let people know about my experance.

October 28, 2021
Unprompted review
Rated 1 out of 5 stars

2 Years of Poor Product and Service

We signed up to a contract with Digitel Europe in 2013.

We are a small business based in the North West and found this company online.

I can honestly say this is our worst business decision to date.

We have had an ongoing list of problems such as:

Phones Not Working
Calls cutting out mid conversation
Poor quality lines
Android sounding phone lines

We have tried to get of the contract and we have been threatened with a cancellation charge of over £13,000!

If you are looking for a reputable tel coms provider then look elsewhere. I would strongly advise not to use Digitel Europe.

Michael

August 6, 2015
Unprompted review

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