Like I wrote in my earlier review. . Easy communication. I’ve used Ding often in the past with my old telephoone even though my email and address remain the same my main pilot was EasyTop, when I... See more
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Review summary
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What people talk about most
Based on these reviews
I’ve been using Ding instead of other Mobile networks, as no matter what phone network your family or friend uses, Ding is able to credit. Flow or Digicel. It’s also a great way to support someone in... See more
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Quick and easy to use -- no issues. Within seconds I had confirmation my phone had been topped off. Used this firm for years -- never an issue. I am a retired American military officer now marking my... See more
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Simple site, instant transfers, quick and easy. Website well thought out, user end is top notch. (IT/Graphic designer- so I appreciate the site and the navigation and end user experience). Been usi... See more
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Company details
- Telecommunications Service Provider
- Internet Service Provider
- Mobile Network Operator
- Phone and Internet Service
Written by the company
Since 2006 Ding was founded to change billions of lives by accelerating mobile access. As the number one international mobile top-up platform in the world, every second, someone, somewhere send s a recharge with Ding. Our users have successfully sent over 500 million top-ups globally, via our app, online at ding.com and in-store at over 600,000 retail partners worldwide. Our team help deliver top-ups safely and securely, via 600+ operators and across 150+ countries – helping families and friends around the world to stay connected. We have a dedicated customer care team based in Dublin that are available 24 hours a day, should you need any support. We know a little goes a long way, so send a little happiness at ding.com.
Ding - A little goes a long way
Written by the company
- Mobile top-up delivered safely and securely, in a matter of seconds.
- Whether you call it top-up, airtime, reload or anything in between, we make it easy for you to send credit to mobile phones around the world. Using Ding.com or our mobile app, you can send top-up to over 500 operators in 150 countries.
Contact info
3 Shelbourne Buildings, Crampton Avenue, Shelbourne Road, Ballsbridge, Dublin 4, D04 C2Y6, Dublin, Ireland
- customercare@ding.com
- www.ding.com
4.1
Great
15K reviews
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Reply from Ding
Thanks, Robert, that's great to hear. We're delighted you're enjoying our service. - Syed
Great way to help fiends and family
I have been with Ding for a few years now and have always been satisfied as it is a quick and efficient way to help friends and family in Cuba, and most importantly, it is a very secure site.
April 21, 2025
Unprompted review
Reply from Ding
Thanks, Karen! Your kind words make our day, and we’re proud to continue being one of the fastest top-up services. - Syed
I was trying to help my brother in…
I was trying to help my brother in Venezuela and the service was fast and reliable I am very surprised and happy that it worked out
April 14, 2025
Unprompted review
Reply from Ding
Thanks, Hernan! We're committed to providing a smooth, quick, and safe experience for our customers. Your happiness truly makes our efforts worthwhile. -Chandler.
Giving me issues now
April 11, 2025
Unprompted review
Reply from Ding
Abigail, I’m sorry to hear about the problem you’re facing on our website. Unfortunately, we couldn’t find your account in our system. We’ve sent you an email through Trustpilot. Please reply with your details, and we’ll work on resolving this issue quickly. - Syed
very expensive
all went well but they charge 20+% $44 aud cost me $56aud to PNG.The site only provided the conversation rate not their charge. The charge is hidden until you have paid. I expect to pay but not that much.
I used Paypal Transaction ID
78K18402MX313030V
April 6, 2025
Unprompted review
Reply from Ding
Thank you for sharing your concerns, Julie. We strive to keep our fees as fair as possible, considering the various costs involved in providing a secure online service. Your feedback is important to us, and I’ll make sure our team takes a closer look at this. Unfortunately, we couldn’t locate your contact information in our system. We’ve reached out via Trustpilot email. Please reply with your details, and we’ll take a look into this. - Daniel.
You’re doing great job
April 4, 2025
Unprompted review
Reply from Ding
Wow, Alteric, thanks! That's exactly what we like to hear from our customers. - Akib Alam
Misapplied money
I went through all the motions to top up with data plan minutes but it ended up being credited with direct calls. Ding agreed I should have gotten data plan minutes. I am out of luck and my kid is left with no data minutes.
March 31, 2025
Unprompted review
Reply from Ding
Apologies for the difficulty with the data plan top-up. I can confirm that we are actively working on your case and will provide a solution via email soon. If you need any further assistance, please don’t hesitate to reach out via live chat or at customercare@ding.com—we’ll be happy to help. - David
My transaction was fast and smooth
My transaction was fast and smooth. The site offers more countries than I'd imagined but was definitely easy to navigate. Love the bonus credit!
March 29, 2025
Unprompted review
Reply from Ding
That's great to hear. We aim to raise the bar so we're constantly making improvements. We're glad you noticed. There's a lot more great things to come! - Akib Alam
Quick and very convenient
Quick and very convenient. Always works when I use it.
March 28, 2025
Unprompted review
Reply from Ding
Thanks, Danielle! It’s fantastic to hear such good feedback, and we’re proud to deliver one of the fastest top-up services around. - Akib Alam
Company has good reviews
Company has good reviews - but please look at the reviews - most of the comments have been made from request from Ding! To satisfied customers who has already received their load or voucher!
It's first when you get a problem you will see how good a company are to solve it.
I bought a voucher - 1 week ago - jollibee to a friend in the Philippines. My friend didn't receive the voucher message and ding can NOT send it manually again - so if it's failed the first time - there are no solutions! Then they told me that my friend could use the code - first the jollibee branch didn't accept that - with out the message and voucher. But after I had sent my recipt - my chat and email correspondence - the shop finally accepted to try the code and then it didn't work either.
I have told this to DING for a week - first they told me I had to wait 1 day - then up to 3 days and now its gone a week - nothing happens. They blame all on Jollibee - that they haven't answered Ding - but is this my problem? NOT! I have asked to get my money back - thankfully I paid with paypal and I know they will help me!
Ding's customer service is absolutely a disgrace!
If jollibee don't answer on email - they don't have phone in the Philippines? And if Jollibee don't answer them - how can they co-operate?
STAY AWAY!
March 18, 2025
Unprompted review
Reply from Ding
Apologies, Olebb, that you had an issues while trying to use your gift card. Unfortunately, we couldn’t find your contact information in our system. An email has been sent to you via Trustpilot. Please respond with your details, and we’ll investigate further. - David
Increasing many failed attempts to…
Increasing many failed attempts to purchace data or save contacts. Waste of time.
March 18, 2025
Unprompted review
Reply from Ding
We're sorry for the difficulties you're experiencing. We couldn’t find your contact information in our system. We’ve sent you an email through Trustpilot. Please reply with your details, and we’ll be happy to help you further. -Chandler.
To Failed gift card please don’t ever purchase gift…
To all please don’t ever purchase gift cards from Ding. I lost $20 on a Robinson gift card as they refused to honor the card at the store. Ding refused to exchange or refund amount. I had numerous emails conversation but to no avail. In my eyes it’s false advertising to say the least hopefully they try to help people in the future vs hurting customers as I was I say was a long time customer no more . I only gave one star because no option for zero!
March 13, 2025
Unprompted review
Reply from Ding
Noah, I’m sorry to hear that you had an issue with your Gift card. We’ve send you an email with further information. If you require any more assistance, please don’t hesitate to reply to our email. - David
Reply from Ding
Thanks Patrick! We're very proud of what we do and we aim to provide an easy, fast and secure service to all customers. It brings us huge joy knowing you're happy. David
works 99% of time if fails it'll be…
works 99% of time if fails it'll be redone automatically
March 8, 2025
Unprompted review
Reply from Ding
Saksham, your feedback made our day! We strive to give our best, and your kind words motivate us to keep going. Thanks for sharing your experience with us.- David
Appreciation
I appreciate the help service that i've got through this app. In November 2rd 2024 i ordered for data plan of MTN 45GB while was still in Europe hoping that as soon as i arrived at the airport in Nigeria on the same day, i will receive the data to be able to connect with my people through the Internet. But on getting to Nigeria i couldn't receive anything from the MTN.
I waited days and weeks to confirm the data, but to know avail. Then i went to the MTN office to report the issue. The MTN customer care control the system and confirmed my claims. But surprisingly, she told me that she is sorry that they can not deliver the data to me.
Then i asked her, how can i get my money back, she told that i should contact the place that i placed the order to refund me. And after 4 months of vacation in Nigeria, i returned back to Europe and then layed a complained to DING about the undelivered data plan.
All they asked me, is to provide the details and i did. And just less than 1day, i received my money back. Though, not in cash, but data plan. So, i am satisfied with their services.
March 3, 2025
Unprompted review
Reply from Ding
Kenneth, thank you for your wonderful feedback! We put in our best effort to serve you well, and it's so rewarding to hear that you're happy with our service. - Chandler.
I Love how fast and non problematic it…
I Love how fast and non problematic it is to use
February 24, 2025
Unprompted review
Reply from Ding
Thanks, Shirley! It’s fantastic to hear such good feedback, and we’re proud to deliver one of the fastest top-up services around. - Henry
Reply from Ding
Denis, nous vous sommes extrêmement reconnaissants pour la note de 5 étoiles et pour vos commentaires fantastiques ! Merci ! -Chandler.
Official burglary, theft
Disaster and official theft, complete misleading. I simply charged €6 my account in Italy the operator is. TIM. DING charged me €3 without any notification of the charging costs,  complete the liars and misleading never again do not approach this application, liars and they will steal their money literally and you cannot reverse the payment not even within the two minutes after conducting the operation 
February 22, 2025
Unprompted review
Reply from Ding
We appreciate your feedback, Maximiliano. There are significant costs to doing business online that we must cover so we can offer this secure service. We make every effort to ensure our service is competitively priced. We have already sent you an email regarding the issue you mentioned. If you have any query about this, please contact us using customercare@ding.com. David
Sent $29.99 in top up to jamaica
Sent $29.99 in top up to jamaica. There was a special going on where I would get a bonus and my brother would receive a littleover $22,000. On the receipt shows that my brother received a little over $22,000. But he didn't. He only got a little over $3,000. Don't offer a bonus if you're going to trick people.
February 19, 2025
Unprompted review
Reply from Ding
Harley, we apologize for the issue with your top-up. Unfortunately, we couldn’t locate your contact information in our system. We’ve sent you an email through Trustpilot. Please reply with your details, and we'll investigate further to resolve it for you. - Akib Alam.
Reply from Ding
Thanks Arif! We're very proud of what we do and we aim to provide an easy, fast and secure service to all customers. It brings us huge joy knowing you're happy. - Dean.
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