Dinsdale plumbing and heating limited Reviews 135

TrustScore 4 out of 5

3.8

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Rated 2 out of 5 stars

Had this company carry out a full boiler and pipework installation, including radiators throughout the house and hot/cold feeds into the main bathroom, ensuite and utility. Unfortunately,... See more

Company replied

Rated 5 out of 5 stars

Can't compliment Dinsdale Plumbing and Heating enough. Their engineer, Rikki and his apprentice Ethan installed a new boiler for me, their service was excellent from start to finish. Both guys were ve... See more

Company replied

Rated 5 out of 5 stars

Once again Dinsdale Plumbing & Heating have done a superb job. We had the old boiler removed and a combi installed, also one new radiator. The work was originally scheduled to take 3 days, 9-11 Feb,... See more

Company replied

Company details

  1. Gas Installation Service

Information provided by various external sources

Dinsdale plumbing and heating limited are your local plumbing and heating specialists based in Teesside in the north east of england. We are a Worcester Bosch accredited installer meaning we can offer a 10 years parts and labour guarantee on all new boilers and you can even spread the cost with our finance packages Speak to one of our team today who are always happy to help


Contact info

3.8

Great

TrustScore 4 out of 5

135 reviews

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Rated 2 out of 5 stars

Save yourself the trouble and go else where.

Had this company carry out a full boiler and pipework installation, including radiators throughout the house and hot/cold feeds into the main bathroom, ensuite and utility.

Unfortunately, the problems started almost immediately. The boiler stopped working straight away and they seemed unable to diagnose the issue themselves, eventually having to go through Bosch to resolve it.

Every radiator they installed leaked afterwards. They came back out at least five separate times to try and fix different leaks. Each time, the engineer would tighten something, blame the previous employee who attended, and then the radiator would leak again shortly after.

The boiler overflow was also connected into the sewage downpipe and is now leaking as well.

On top of that, the pipe fitting for the kitchen tap burst off and caused a leak. They came back to “fix” it, and when I later emailed to say I still wasn’t confident in the repair, I was assured it was fine. It then started leaking again the day before the kitchen installation.

At that point I hired another plumber, who informed me the push-fit fitting hadn’t even been fitted with the insert, which explained why it kept leaking.

Overall, very disappointing workmanship and repeated issues throughout the install. I won’t be using this company again for boiler servicing or any future plumbing work. Save yourself the trouble and go elsewhere.

September 1, 2025
Unprompted review
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Reply from Dinsdale plumbing and heating limited

** Fake review **

Thank you for taking the time to leave a review.

We take all customer feedback seriously and always aim to resolve any genuine concerns promptly and professionally. However, after reviewing our records, we have been unable to identify any customer experience matching the details provided in this review, including the name associated with the account.

We have also attempted to contact the reviewer directly via Trustpilot to better understand and resolve the matter, but unfortunately we have received no response to date.

As a business, we are committed to transparency and excellent customer service, and we encourage any genuine customer to contact us directly so we can assist further.

Rated 5 out of 5 stars

Top team, top company

Can't compliment Dinsdale Plumbing and Heating enough. Their engineer, Rikki and his apprentice Ethan installed a new boiler for me, their service was excellent from start to finish. Both guys were very friendly and polite and it was evident that they took pride in their work. I have no hesitation in giving a 5 star review and recommending this company.

April 16, 2026
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you :)

Rated 3 out of 5 stars

Poor Detection of a problem


Having a suspected water leak on my Bathroom shower I phoned Dinsdale Plumbing and Heating this morning and the Lady receptionist managed to get me a visit the same morning by Owen.
Owen was a superb engineer but more so one of the most polite and patient men I have ever met he was above and beyond and informed us the possible problems with our water leakage/or other. We were fully informed of the possibilities and will try a few things out before we find it necessary to give Dinsdale an update and if required a second visit.

17.06.25 Down graded to 3 star as not the best at detecting bad water leakage from the shower (above bath) into the internal bungalow wall Kevin suggested to re grout the bath and this I was in agreement with as water was seeping through this old sealant but this was not the full cause of the sever wetness/pooling of water and would not of stopped the water so I sealed all the grout in the tiles around the bath with "HG wall & Floor grout protector also all shower points entering the internal tiled wall with Clear Silicone Sealant and removed all old sealant from the bath sides and re sealed. Now I am drying out with dehumidifier and not a drip of water since.
Would of thought I would of been given far better advice from Dinsdale Plumbing.

April 30, 2025
Unprompted review
Rated 5 out of 5 stars

This company is in a different league to the rest........

This company was fantastic in helping me when I was let down by a company I had used for years. I needed all radiators and valves changing in a property I was refurbishing and had to move into quickly. Kevin gave me a good price and arranged the job quickly. Ricky and Ryan carried out a first class job with no mess or damage to a newly decorated property. This company is first class and very professionally managed. They will be carrying out all my heating and plumbing in the future.

December 19, 2024
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Fast and efficient service without compromising quality

Made an appointment to replace a blown boiler within 8 days. Turned up at 8.15 and had completed the installation by lunchtime.
Great communication throughout the process, which helps provide confidence in a company. Some other local heating companies didn’t even respond to a request to quote.
Highly recommended.

November 15, 2024
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Absolutely excellent service

Absolutely excellent service fixing a dripping tap. My wife, who has long covid, was not strong enough to close the tap so that it did drip. Now she is able to!

Great local service provider!

September 16, 2024
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

I'm happy with yearly pre winter service.

Yearly pre winter service carried out, no fuss, no mess, turned up on time and friendly service. I'm very pleased that the work was completed without any problems.
Thank you Kevin.

September 5, 2024
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Very fast efficient quotation given…

Very fast efficient quotation given then job done in a few days. Great workmen- tidied up - not that they made a mess. Found them on checkatrade. Definitely recommend them 💯

March 1, 2024
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Highly recommend

Cannot recommend Dinsdale high enough after a recent boiler Installation.
Especially after been let down by previous company.
Great set of lads, very professional.
Dinsdale is my go to plumbers now.

February 23, 2023
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Professional company…

The engineers removed our old boiler and installed the replacement with no fuss in a very professional manner very tidy and took care in going through the new controls with us.
I would definitely recommend Kevin and his team to anyone

March 18, 2022
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Combi boiler service

My combi boiler had its first service and all went well. Engineer was friendly and answered all questions I had. Good local company and I highly recommend them.

February 25, 2022
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Excellent work from start to finish

Excellent work from start to finish. Assess what was needed, give a quote and then arrange a date for work, turn up promptly as promised and do a great job with no mess. Office and workforce both communicated superbly with me. Have used before and will use again

February 16, 2022
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Great work by Dinsdale Plumbing & Heating

Once again Dinsdale Plumbing & Heating have done a superb job. We had the old boiler removed and a combi installed, also one new radiator. The work was originally scheduled to take 3 days, 9-11 Feb, but we had to self-isolate up to and including 9 Feb, so extra people were put on the job to complete it in 2 days. At times there were 4 people working but they were always very considerate, working around our needs, and cleaning up well. A lovely polite, professional team. We always Dinsdale.

February 14, 2022
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Excellent and reliable as usual

Although a little late service of central heating boiler and gas fire was as excellent and reliable as ever. Friendly engineer did a quick and very clean job. Will certainly use again

February 13, 2022
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Prompt excellent service as usual

Prompt excellent service as usual. Just small jobs, mending faulty toilet flush and fixing grab rails on bath, but jobs I could not do myself.

January 24, 2022
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Review of Dinsdale Plumbing and Heating

I can highly recommend Dinsdale Plumbing and Heating Ltd. They keep to their appointment times, work conscientiously and efficiently and the end result is very satisfactory. The work involved replacing a stopcock, adding a sure-stop switch and replacing a hot water valve.

January 21, 2022
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

Rated 5 out of 5 stars

Excellent service from start to finish.

Excellent service from start to finish.
Clean and tidy in there work and at this unprecedented time covid aware.
Easy company to contact and very reliable, turning up at arranged times etc.
The bill at completion was the original price quoted.
We are very happy

January 17, 2022
Unprompted review
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Reply from Dinsdale plumbing and heating limited

Thank you for your review

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