I had two rings enlarged. It was not made clear when I handed over my white gold ring engagement ring they would put a finish on making it look silver. I requested this to be removed. Standard procedu... See more
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See what reviewers are saying
I was invited to the VIP event recently. Lynn Smith arranged our timings for arrival. We were well looked after during the evening. My wife found something that she very much liked and Lynn... See more
Joanna made the my visit to you a very relaxing and enjoyable experience. Professional and courteous, nothing was too much trouble, she showed me a range of products, before I chose a lovely Georg Jen... See more
I'd been wanting to buy a luxury automatic watch and the Longines Dipples Jewellers were advertising caught my eye. It was advertised at a great price so I decided to purchase it. I bought it onlin... See more
Company details
Written by the company
Established, smart shop selling jewellery, watches and china, with free gift wrapping and delivery.
Contact info
2-6 Swan Lane, NR2 1JA, Norwich, United Kingdom
- 01603 623051
- sales@dipples.com
- www.dipples.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 33% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great experience
I bought a quality watch, exactly as advertised and at a great price with superb After Sales - friendly, quick and very customer focused.
Outstanding service
My wife and I have visited jewellery shops around the world and Dipples has been given us an experience that is up with the best. John has provided outstanding service and we are delighted with the eternity ring, Thsnks
Great service
From start to finish communication was very good. Arrived the next day . I ordered it with in the hour is was dispatched awesome.
Excellent shop & lovely staff
Excellent shop with very patient staff. John very knowledgeable and understood exactly what we were looking for.
People who love what they do
People who love what they do: This is what I thought when I received my order as I unpacked it.
- such beautiful thoughtful package, eventhought it was a sports watch! I didn't expect was a very nice surprise.
- superfast delivery: ordered Friday before noon, delivered Saturday noon.
-contacted on phone post online order to check stock as previously other jeweller failed me, very kind effective and professional handling of my query
- their stocks is actually really in stock
I would definitely buy from them again. Even for most expensive things I would trust them to do the right by me as a customer.
Good service
Ordered and received within 72 hours,
Delivery was timely and great customer…
Good customer service.. I wanted the strap altered and it was done to my specification. The delivery was also on time!
Excellent value product and promptly…
Excellent value product and promptly delivered. It would be a 5* review except that after initially leaving the site I received an email offering me 5% discount. When I returned to buy the discount was not available on the item in question, which is a mild disappointment as the discount had not been requested in the first place. But good overall.
It could have been better
It could have been better. Communication through email was relatively poor. No replies to emails.
On line purchase
Nice watch purchased as a gift for an upcoming birthday. Great choice,super fast delivery. Item well packaged
EXCEPTIONAL SERVICE!
Superb! Fantastic service! In fact I would go so far as to say EXCEPTIONAL service! Less than 36 hours from order to delivery!
I would not hesitate to recommend DIPPLES to other potential customers.
Longines Automatic watch purchase
I'd been wanting to buy a luxury automatic watch and the Longines Dipples Jewellers were advertising caught my eye. It was advertised at a great price so I decided to purchase it.
I bought it online and the process was easy and efficient, went like clockwork haha. Delivery was within a couple of days, packaged well and secure.
It's a fantastic watch, really smart so delighted.
Website was easy to use
Website was easy to use, the delivery was quick and the item is of a good quality.
Brilliant customer service from Jo
Brilliant customer service from Jo, a great online shopping experience
Quality watch packaged perfectly &…
Quality watch packaged perfectly & delivery was on time…!
Great watch at a great price with great…
Great watch at a great price with great service.
Great seller
Good and quick contact with seller. The problem with courier also was resolved quick. I am really happy and thank u.
Good price for a watch that ticked all…
Good price for a watch that ticked all my wish list boxes. Postal strike meant that the watch was not delivered on the due date. Phoned the store to enquire and the lady was extremely helpful. Tracked the parcel for me and informed me how to track it myself. Excellent customer care.
Great value and excellent service.
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