Direct Cars Reviews 31

Arrived at direct cars to view a vehcle got to the car with 1 of the senior sales people battery was flat he went to get a jump pack but sent the apperentise back to us with no jump pack and he handed us the keys then went back for 1 once he returned he handed me the jump pack to do it myself as he had no idea what to do with it the car had no petrol in it and service and inspection warning where on no coolent in the cars coolent system at all and the front bumper looked like it had been painted by a 3 year old a lot of issues for a £20000+ car god only knows what else is wrong with it white 71 plate vw tiguan steer well clear the will also offer a below market price for you part exchange

I purchased a Hyundai i30 from Direct Cars in October 2024. Shaun and Daniel from the sales team were excellent, they answered any questions I had and were never pushy. A switch pack needed replacing but the part was on backorder as it was coming from Ukraine. Daniel assured me I would be contacted once this arrived and agreed to look at a faulty light in the boot when I brought my car in for the switch pack replacement. I had already tried replacing the bulb, but this had not worked.

In August 2025 I contacted Daniel for an update, he apologised and advised the part would be available in 7-10 days, I booked in for the repair with the services team. During the repair appointment, I received a call from Debi advising me that the wrong switch pack was ordered and fitted. Debi informed me that this was not her fault and that, if she knew who had ordered the wrong part, she would hit them with her handbag, but that it was so long ago that she wouldn’t be able to find out. I would have appreciated this being investigated but understand mistakes happen. Debi booked me in again to have the correct part replaced.

When I arrived at the second appointment to have the switch pack replaced, I advised Debi of my concerns regarding the light in the boot and asked if this could be looked at. I attempted to inform her that this has been an issue since I purchased the car, but she said that she couldn’t hear what I was saying. Once the repair was complete, she asked me for payment for a bulb replacement in the boot. I attempted to explain the situation to her again, but she said that I’d had the car for 14 months and could have gotten this repaired at any point. I forwarded her the email from Daniel, and she then agreed that I would not be charged for this. She also advised me that no one had informed her of this being an issue which does raise concerns surrounding the communication between the sales and services teams.

Debi also advised me that my boot catch needed replacing and gave me an estimate of £233, she said the mechanics had to open the boot with a computer to access the light. As there were no issues with the boot when I arrived, I assumed that she meant there was an issue with a sensor of something similar, hence why the light didn’t work. When I went back to my car, I realised that the boot would not open. I use this almost daily and had opened it the night prior with no issue. Upon speaking to Debi again, she advised that when the mechanics attempted to open the boot, they were unable to. She offered the boot catch replacement at a discounted price of £161 as a goodwill gesture. She also advised that the light in the boot works now. I have since accessed the boot using the emergency unlock on the inside and can confirm that the light in the boot still does not work.

When I tried to send a complaint and gain an explanation of what could have caused the fault via email, Debi advised that she was the only person I could contact and repeatedly focused on warranty coverage and costs despite me only asking for information about the fault and an alternative email address I could send feedback to.

I was given conflicting information regarding what had happened during the day e.g. I was told the boot was accessed using a computer then that it was accessed through the back seats. Debi later clarified via email that ‘the computer was used to access the information we required to be able to access the boot’ which I assume means that the team had to research how to open the boot. I was sat in the waiting room the entire time and could have been spoken to regarding this at any point.

During my correspondence with Debi I received an email advising that my address had been blocked. When I reached Debi via an alternative email address, she responded advising that all the information that I needed was in the correspondence and that I could call up to book in for the repair if I would like to.

Despite me requesting a copy of the estimate and information on how this fault can happen, I was given no breakdown of costs and no explanation as to what could have caused the fault. I will need to call a different garage to have this repaired and to ask how to prevent damage like this from happening in the future as no one was forthcoming with any possible causes for this.

Unfortunately, as I have still not been provided with an alternative way to send in my feedback, I am leaving a review in the hopes that this reaches the correct person and that this can be looked in to. I do not plan on returning for the repair but would still appreciate it if my concerns were fed back to the team to ensure no one else has a similar experience in the future.

We have bought 3 cars from Direct Cars this year and would not hesitate to recommend them. We bought a 3 year warranty with each.
My personal car was the second of our purchases and shortly after purchasing I realised that there was a noise issue when driving over 50mph. Although the issue took a few attempts to diagnose, each time I took the car back I was met by very polite staff that were extremely sorry that the issue was spoiling my enjoyment. I am pleased to report that it is now resolved.

Purchased my vehicle in April this year. On collection looked ok ,but after only 4 months paint work fading on front panel and now a lighter shade. I purchased paint protection product for vehicle which was a complete waste of money. After various attempts for them to fix this problem was attempted, they have just totally ignored me. I would not not recommend anybody purchasing from this company. There After sales attention to customers is definitely dreadful.

Just moved back to UK after 27 years and were looking to buy a car quickly.
We visited a Crystal Peaks lot, where they had a large and varied selection of cars and at affordable prices too. We also welcomed the no hassle approach to viewing on the lot.

After gathering the info on cars we potentially wanted to move forward with, test drive etc, we were told that at Direct Cars, you just buy. We could look in them, but it was a no to test driving at all. I was flawed to find this an acceptable way to buy a car 27 years later. Obviously cars differed in the USA, but even if someone was a specific car type person, these cars are second hand/trade ins etc, and unless you test drive, you have no idea of how it handles, squeaks/knocks or how it generally feels compared to two/three that you are interested in. They told us at Direct Cars to go to a dealership and test drive to see if we liked the brand and then to come back, however, you are still not test driving the potential car that they are selling. All seems a bit too futuristic and trusting for our older age.

When placing my deposit, I explained that I would be flying over to England to purchase the car and driving it to the boat to bring it home to Northern Ireland.
I asked if it was possible to view the car on the Sunday and complete the transaction at 9am on the Monday which Luke advised was not a problem, Luke did not tell us he doesn’t start work to 9.30am which we found out from another salesman on the Sunday. We were also advised we could not purchase the car at the weekend as they did not have an accountant on site.
When we arrived on the Sunday, the car was not valeted, there was a fault on the dash, poorly fixed chip marks on the bonnet, a discoloured skirt and a dent on the passenger door along a curve making it easily seen. I had spoke with Luke and another salesman on two different occasions and had asked if there was anything I should be aware of any bumps or scratches and was assured there was nothing that couldn’t be seen in the photos or wasn’t as a result of wear and tear. Bearing in mind as soon as the deposit was taken the advert with all of the photos was no longer accessible. I requested the photos when viewing the car on the Sunday and was provided with them the following day and the dent was not visible. £100 was discounted for the dent however on consulting a bodywork specialist it will cost far above that to rectify. Luke advised that they have a guy who deals with dents and that they could call him first thing Monday morning but could not guarantee he could attend or fix before we needed to go to get the boat. Deposit had been taken on the 8th and this was now the 20th and I was reassured that the car would be ready for when I arrived. I left on Sunday afternoon deflated but reassured that the car valet would look at the bonnet chips and skirt and that the mechanic would correct the fault.
When placing my deposit and asking about how long was left on the MOT, Luke advised that the car had no current MOT and that I would need to buy a pre delivery package at £99 to cover the MOT and any work that was required. In fact this is not the case, on the direct cars website it states, “All cars sold that have less than 6 months remaining on their MOT certificate will automatically get an MOT before collection”. I had to ask for the vehicle history check which should have been included in the pre delivery package and wasn’t eligible for the loyalty card due to residing in Northern Ireland.
On Monday morning the bonnet chips had been repaired to a good standard, the dash fault had been cleared, only to come back after our first stop, we were advised the skirt discolouration could not be fixed and as a gesture of goodwill was given a full tank of fuel. I’ve never bought a car and had to take it to not only a bodywork specialist but a mechanic too after arriving home.
I will not be dealing with Direct Cars again; it has left a sour taste in my mouth and ruined what should have been an enjoyable, exciting experience.

Had our last two cars from Direct Cars and would highly recommend. Friendly team who don’t bother you when browsing the lot and both cars have been immaculate when collected. A very minor issue with our latest car was resolved with no quibbles. Great overall experience.

Chokri was a very good driver and gave excellent service and made my journey very pleasant and I felt very comfortable with driving

So rude. I tried to get a taxi and she said my numbers blacklisted. For no reason btw so I explained that I haven’t got a taxi from them in ages and she said “well I am not doing u a taxi. Thank you” didn’t even let me explain my corner. Never using these.

Good general experience with salesman Tom who was very helpful and pointed out a minor bit of interior damage. Great car (Ford Galaxy) which was fully serviced and MOT'd.
Test drive facility was limited as only driving on-site was possible.

I left a review for this firm as my experience with them was diabolical.Today almost a year later I have had an e-mail from Trustpilot over what I had written saying they need more info to follow up.Ihave replied but If I don't reply within 3 days Trustpilot will remove the feed back.Direct cars are trying to get all bad e-mails removed .I repeat, my experience was atrocious.avoid this is just less than a year.trustpilot do not accept reviews if the event took place over a year age, thus I have changed the date of when it happened but please seem my previous review.

Get a bus get a taxi buy a bike but woteva you do DONT BUY A CAR FROM THERE COWBOYS...ive had 2 independent inspection done on the car and they had tried a quick fix on 2 major oil leaks which appeared on the car within a week now buying it...I asked for a full refund which I was entitled to and the reply I got in a email which I wish I could put on here was and I quote " if you only spend £1500 on car what to you expect you dole dweller"im in the process of taking them to court where I will win...you have been warned....they sell unsafe cars to the public.

Where do I start? Car had engine warning light unplugged so no faults showed up. 12 month MOT could not possibly be genuine due to the vast amount of defects we subsequently found. Pretended to fix them, but actually did no repairs at all. Asked for a refund to no avail. Car is unsaleable because it is not roadworthy (we have an independent report to prove it) so now taking the dealer and MOT garage to court and reported to trading standards. Do not buy from this dealer because you will regret it.

If you are thinking of buying a car from this company, please move on. Bought a Mini with my daughter. 6 months later sold it for scrap. £2000 down the drain in 6 months. Engine management / warning light removed. Illegal MOT. They should be utterly ashamed selling a death trap and a dangerous car to a young girl. If I had the time and the money plus had the space to keep a written off car, I would be taking legal action.

Just bought my third car off direct cars really good service

We bought a car through a finance company who found the car we wanted at direct cars, we spoke to Tom and Dave quite a few times on the phone paid the £500 deposit and arranged a day for me to make the journey by train from Oxford to sheffeild, I spoke to Tom in the afternoon the day before and he said everything was in place for me to pick up the next day. Got to sheffeild and he says I've only had the car for an hour and your going to have to bring it back up to us at a later date to get all the damage in the back fixed, they claimed to have done a 100 point check on the car and an mot a couple of days before, yet he claimed they had only just got it. Instead of taking the the damaged car home I took the train back home and they delivered it 2 days later, where it was driven from sheffeild to Oxfordshire with no tax on it, they didn't bring the new keepers slip either, so another phone call to dave who did put 6 months tax on for us and reinburse us for one train ticket, but all in all a pretty awful experience.

Bought a car from direct cars Eckington, really pleased with the hyhundi kona , nick was great ,really proffessional ,friendly n very helpful .would go back everytime.thankyou nick

Cannot fault Direct Cars, this has been the best car buying experience we’ve had! From the minute we walked in, no pressure but they made it clear they were there if we needed them. I had a bit of a wobble regarding the whole process and they were understanding and supportive, again with no pushing! Thank you so much Tom and Gaz, very happy with our purchase and your service.

When we first started using this company it was outstanding. The taxis were on time, the fares very affordable, lovely cars and clean and drivers very polite and courteous.
As people that need to use taxis alot due to health issues we have now over the years seeing this company decline to an almost non existant company.
Whilst many of the drivers are polite, friendly and can be helpful there are those that are not. We have had drivers that say they don't have card machine for customers to pay and therefore if they haven't got this they are breaking the law as they are meant to have it and if not meant to give a free ride its the law. One can also lock in the price of a booking.
Also nowadays this company does not have many drivers and therefore cannot cover the jobs they are being passed on to another company so losing alot of money. We have had many times where they Dont have a taxi no drivers, we have had very late taxis even if pre booked and have lost medical appointments this actually happened again this morning we pre booked yesterday for early this morning but no taxis arrived at the time required they had passed the job to another company who was 20 minutes late and i am going a distance so will now be late.
My wife was once left stranded at a medical appointment as driver had no card machine told her he would do no favours when she informed him of the law stating its a free ride if they do not have card machine and drove off leaving a disabled person.
We have tried on numerous occasions to raise important issues via email with this company but no one ever replies or seems interested in putting things right to build a good reliable service and company. Doubt they bother to read the emails.
They have become very unreliable as not sure you can get a taxi or if it will be on time.
Its sad to see this company declining as given the right management it could be so successful. But instead they are operating a poor service and so little as a majority of bookings are passed onto other companies. When there are so few taxi companies in the area one would think you would want to make it successful and help to provide locals with a good service . Its a real shame to see how its being run and the fact this company is on a slide downhill.

Went to buy a 16k car from these today with the full intention of purchasing. After asking about the break pads and tyres, which were recent advisories on the mot and then asking to about a discrepancy on the service history, we got told the car wasn't for us. Not happy at all to be spoken to the way I was, will never return and never recommend! I was told that scraped alloys, chips to the window and panels not clipping in on the bumper is nothing they can do anything about! Buy at your own risk, can imagine if there is a fault with the car you buy you would have troubles getting them to take any responsibility, AVOID!!!!!!!