Only half the order arrived. I emailed them and no response. Phoned them 3 days later and they said item is out of stock. Will now be waiting until Wednesday for a refund. Will not be using again.... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Half the order was out of stock which was not what I understood when placing the order. Eventually the things I had wanted sooner turned up much delayed, more than a week after I was told they were g... See more
Ordered a whole house worth of sockets and switches. Best price I could find for my product online especially when buying in bulk and I did a lot of research. Arrived very quickly and order correct, s... See more
Overpriced carriage to N.Ireland not revealed until payment, carriage cost more than the items. Please stop ripping us off on carriage costs.
Company details
Contact info
Unit 1 Brookfield Industrial Estate, Leacon Road, TN23 4TU, Ashford, United Kingdom
- 01233 469228
- sales@directelectrical.co.uk
- www.directelectrical.co.uk
2.0
Poor
206 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
very pleased with the product n the …
very pleased with the product n the serves 😁
August 6, 2017
Unprompted review
Excellent products and service
Good clear and easy to use website. Excellent delivery and excellent quality products. I would recommend this company to anyone.
August 3, 2017
Unprompted review
Very good and fast delivery
July 29, 2017
Unprompted review
excellent service
July 26, 2017
Unprompted review
DELIVERY WAS PROMPT ANS WELL PACKED
DELIVERY WAS PROMPT ANS WELL PACKED
EXCELLENT SERVICE, WOULD RECOMMEND
July 21, 2017
Unprompted review
Satisfied customer
Good price and a quality product, combined with quick delivery equals satisfied customer. Would recommend.
July 18, 2017
Unprompted review
Excellent customer service
I had an order of 4 Edison bulbs of which 2 were damaged when delivered. Direct electrical gave me a full refund no questions asked and I didn't have to return the working bulbs! I have ordered more and am very happy with the product and service. I will definitely be using them again!
July 9, 2017
Unprompted review
Prompt delivery
Prompt delivery, excellent quality and competitive prices.
July 3, 2017
Unprompted review
Excellent service thanks alot j
June 25, 2017
Unprompted review
Excellent service
May 31, 2017
Unprompted review
BG shaving socket
Great price and unexpectedly fast delivery - well done
May 22, 2017
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.