im expecting a time sensetive delivery that requires cold storage. the tracking shows it was recieved by this hub at 7am this morning (this is also the hub that services my area). they did not send it... See more
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We have been using Apc to send live stock for many years now. Recently the cost went up considerably however they do ensure our fish receive the fastest and safest service. Our customers are very plea... See more
Company replied
Abbey/Darren and Team We have used Direct Express (TPN) for well over a year now, we use them up to 4 times a week to pick up roughly 1-10 pallets. The service is fantastic, and have always helped ou... See more
Company replied
The Nottingham team are exceptional . I use them as my next day courier service for my website orders. They go out of their way to make sure everything is right for my orders. When my customer receiv... See more
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Company details
Written by the company
Logistics. It’s about getting things where they need to be, exactly when they need to be there, and doing it as efficiently as possible. But today’s logistics can offer much more than that. It’s a strategic way to add value to your business. It makes running your business easier. It lets you serve your customers.
Contact info
United Kingdom
- www.directexpresslogistics.co.uk
4.0
Great
24 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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Abbey/Darren and Team
Abbey/Darren and Team
We have used Direct Express (TPN) for well over a year now, we use them up to 4 times a week to pick up roughly 1-10 pallets. The service is fantastic, and have always helped out when in need. Thank you All from Specialist Engineering Plastics.
March 11, 2021
Unprompted review
Reply from Direct Express Logistics
Hi Leigh,
Thank you for leaving this review, it is greatly appreciated.
I have passed your message over to the depot so that the team can be recognised.
Kind Regards,
Callum - DEXL
The Nottingham team are exceptional
The Nottingham team are exceptional . I use them as my next day courier service for my website orders. They go out of their way to make sure everything is right for my orders. When my customer receives a parcel , the courier who delivered it is part of that experience , and so it’s so important that my brand experience is right from ordering to receiving the goods. thank you Nottingham team for all you do
March 9, 2021
Unprompted review
Reply from Direct Express Logistics
Hi Dawn,
Thank you for your review and kind words. It is always great to hear about our customers experiences. I will ensure that the depot are aware of your comments.
Kind Regards,
Callum - DEXL
Excellent customer service!
I had a very good experience with Abbey from Nottingham APC who went to extraordinary measures to help me with setting up my account and placing my first order. She reassured me during the process to help me pick the correct shipping methods and I couldn't be more grateful for this.
November 23, 2020
Unprompted review
Reply from Direct Express Logistics
Hi Louisa,
Thank you for your review.
It is always great to receive positive feedback about members of our team - I will ensure that Abbey and the Nottingham depot receive this.
Kind Regards,
Callum - DEXL
SHOCKING!!!!!
I have called APC customers services everyday for a week (an APC van pulled up at my house Monday and didn’t bother to attempt to even get out the van to try to knock on my door to deliver and just drove off) to be told 5 times that my order would be out for delivery on that day to then be told the following day it was not sent out. 5 days later everyday given the same excuse I have asked to collect the parcel myself as they clearly can’t be bothered to try and deliver my parcel themselves. I need to drive to the Thorne depot 40 mins away from my house to collect a parcel that should be delivered to me. No opening hours anywhere on google and when calling the number it takes me to apc customer services who I have spoken to all week and not the actual depot I need to speak to. Not happy one bit!!!!!
November 13, 2020
Unprompted review
Reply from Direct Express Logistics
Hi Danielle,
I am sorry to hear about your recent experience. In order that we may investigate this further and resolve, may I kindly ask you to provide us with your contact details by e-mail to callum.richardson@dexl.co.uk We will then ask that this is looked into as a matter of priority by the management at our facility in Thorne, who will then respond to you directly.
Kind Regards,
Callum - DEXL
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