Direct Ferries Reviews 

85,446
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 12,181 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently find the booking process very easy, efficient, and straightforward, often highlighting the user-friendly website and simple navigation. Many appreciate the quick, clear information, making it simple to find and secure desired ferry crossings. Reviewers frequently praise the overall service as excellent, noting positive interactions and effective arrangements. However, some customers noted occasional website glitches, like losing entered information or navigation difficulties. A few found prices higher than expected or compared to direct bookings. Additionally, some reviewers experienced issues with booking confirmations, unclear rules, or delayed refunds, causing inconvenience.

What people talk about most

Booking process

Customers consistently note positive experiences with the booking process, describing it as quick, easy, and... See more

User experience

Users describe positive interactions with the user experience, often highlighting the ease of use for the app... See more

Website

Reviewers highlight positive aspects of the website, with many customers finding it easy to navigate, use,... See more

Price

Clients share ambiguous opinions on price, with many reviewers finding prices to be competitive, acceptable,... See more

Service

Reviewers mention ambiguous feedback about service, with some customers praising the brilliant service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Straightforward process. Helpful information. Only drawback is that you lose your entered information about your car etc. if you want to change your date or look at different routes.

Rated 4 out of 5 stars

Website is very easy to follow and use. The only slight problem I have with your rules is your attitude to pets. You really should have an area on upper deck for pets to be with their owners or we sho... See more

Rated 4 out of 5 stars

I liked the punctuality of the ferry. On the ticket it doesn't say what the ferry name is. Putting this on the ticket would make it much easier for passengers.

Rated 4 out of 5 stars

This is an efficient and useful booking system. The only glitch I encountered was when I wanted to go back to change the number of people travelling with me. The “back” key would not take me back fa... See more


Company details

  1. Ferry Service

Written by the company

Direct Ferries is the world's leading independent ferry ticket retailer. With a choice of over 4412 ferry crossings and more than 901 ports worldwide, we use real-time pricing and availability to allow you to compare and book ferries anytime, anywhere, using our website or app. At Direct Ferries, we bring you the best value for your money. We offer tickets from the biggest ferry companies for the most popular destinations worldwide at competitive prices. Explore our website to discover ports, routes, and a wealth of useful information to assist you in planning your trip. Our straightforward ferry booking search tool ensures you find the perfect sailing for you, guaranteeing the best price and maximum savings. For travellers seeking the most popular destinations and ferry crossing routes, Direct Ferries has you covered. From iconic routes like Dover to Calais, connecting the UK to France, to picturesque journeys across the Greek Islands, our platform offers a diverse range of options. Explore the scenic Norwegian fjords or sail to the enchanting Balearic Islands off the coast of Spain. Whether it's the Mediterranean's sun-soaked beaches or the Scottish Highlands' rugged charm, Direct Ferries provides seamless booking experiences for your dream destinations. With our user-friendly website and app, planning your next adventure is as easy as a few clicks. We check up to 1 million prices daily and help arrange over a million crossings yearly for our customers. That's why over 7 million customers and counting trust us.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

85K reviews

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Asks customers to review

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4.4

All reviews

(85,446)

11,725 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Terrible !!!

I MISSED MY FERRY BECAUSE THE INSTRUCTIONS WERE INACCURATE AND CONFUSING. The link that is sent on the email sends you somewhere else and by the time I made it, the office closed and they would not let me board the ferry. It was incredibly inconvenient to say the least!

July 9, 2026
Direct Ferries logo

Reply from Direct Ferries

Hi,
Thanks for reaching out about the confusion with the instructions and missing your ferry. I understand how frustrating this must have been for you.
After checking your booking, I can confirm that the confirmation email included the latest check-in time, port details, and other important travel information.
We will contact you at the email address you used to book to get some more details and look into this further.

Rated 1 out of 5 stars

Nothing but a scammer shitcompany that…

Nothing but a scammer shitcompany that takes your money and in compensation you get the shittiest service on Earth- Fraudsters that simply rob people without any shame RUN!!!!

July 9, 2026
Unprompted review
Direct Ferries logo

Reply from Direct Ferries

Hi Amalia,

Thank you for your review, we appreciate you taking the time to leave your feedback. 

Can we have your booking reference number  please.

We will be happy to get this resolved for you.


Thank you,

Kind regards, 
Direct Ferries

Rated 5 out of 5 stars

I have been using DF for a while now…

I have been using DF for a while now and it is a great experience. I gives me lots of alternatives for my ferry form Dover to France. Easy to change the times and easy to change location if necessary.
A small service change ensures I get the best value trip each time from the different operators.

July 10, 2026

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