The support I received was truly excellent and fast. I solved the problem in less than an hour. This isn't the first time I've used Direct Ferries to purchase tickets, and I've always been very satisf... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The check-in process was a terrible experience. The service provided by the two Turkish women at the counter was shockingly bad — they had the worst attitude I've ever encountered. While the ferry its... See more
Company replied
Site is mostly well designed and the UI is mostly smooth. What I don't understand though is that I get ships listed for possible journeys but after (! and this is the annoying point) entering all t... See more
Booked online for albania to italy, very easy to pick up ticket. Booked flex ticket before that was easy to cancel. Actual ferry was appalling but don't think that was direct ferries fault lol
Company details
Written by the company
Direct Ferries è il principale rivenditore indipendente di biglietti per traghetti al mondo. Con una scelta di oltre 4412 viaggi in traghetto e più di 901 porti in tutto il mondo, utilizziamo prezzi e disponibilità in tempo reale per consentirvi di confrontare e prenotare il vostro traghetto in qualsiasi momento e ovunque, utilizzando il nostro sito web o la nostra app. Direct Ferries offre il miglior rapporto qualità-prezzo. Mettiamo a disposizione i biglietti delle maggiori compagnie di traghetti per le destinazioni più popolari in tutto il mondo, a prezzi competitivi. Esplorate il nostro sito web per scoprire i porti, le rotte e tutte le informazioni utili per pianificare il vostro prossimo viaggio. Il nostro semplice strumento di ricerca per la prenotazione di traghetti troverà senza dubbio il viaggio perfetto per voi, garantendovi il miglior prezzo e il massimo risparmio. Per i viaggiatori che cercano le destinazioni e le rotte dei traghetti più famose, Direct Ferries ha tutto ciò che serve. Da viaggi iconici come Dover-Calais, il collegamento tra Regno Unito e Francia, a viaggi pittoreschi attraverso le isole greche, la nostra piattaforma offre una vasta gamma di opzioni. Esplorate i panoramici fiordi norvegesi o salpate alla volta delle incantevoli isole Baleari al largo della Spagna. Che si tratti delle spiagge assolate del Mediterraneo o del fascino aspro delle Highlands scozzesi, Direct Ferries offre un'esperienza di prenotazione perfetta per le vostre destinazioni da sogno. Con il nostro sito web e la nostra app, comodi da usare, pianificare la vostra prossima avventura è facile, bastano pochi click. Ogni giorno controlliamo fino a un milione di prezzi e aiutiamo a organizzare oltre un milione di viaggi all'anno per i nostri clienti. Ecco perché oltre 7 milioni di clienti si fidano di noi.
Contact info
2-3 Three Rivers Business Centre, Felixstowe Road, IP10 0BF, Ipswich, United Kingdom
- www.directferries.it
4.2
Great
11K reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No possibility to change tickets due to…
No possibility to change tickets due to bad weather and no possibility for reimbursement.
August 7, 2025
Efficiente e molto utile
August 5, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Looking for a ferrie the 6th Augost
Looking for a ferrie the 6th Augost, at the moment of payement the day changed in 5th and I pay the same!
Maybe my wrong but whith an other company I find two ferries for the 6th.
Thank you for attention
August 4, 2025
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review, we're always grateful for any feedback our customers provide.
When you enter the route and departure dates in the search on our website, our system automatically provides the cheapest alternatives and sometimes also offers alternative dates or routes. However, it is always the customer who makes the choice between the options offered and it is customers responsibility to check all the details before confirming the booking.
The ticket prices are set by the ferry operators and subject to availability which does mean they can change at short notice. We check the live price several times during the booking process to let you know at the earliest opportunity of any price change. The price can also go down and it's important to us that we can provide the lowest price possible.
If there is anything else that we can help you with please let us know.
Kind regards,
Direct Ferries
puntualità ed efficienza
July 23, 2025
Nice but can be a lot better.
It's easy to buy the tickets,good organizations for the check in and parking the car inside the boat.
We are disappointed for the trash flying everywhere at the bar at lastfloor,some clients for sure are not attentive, but at the same time no one of workers was cleaning,so there's trash everywhere that can go on the sea and tables were dirty.
Same about the toilets.
I hope this helps to make it a better/cleaner place.
July 26, 2025
Reply from Direct Ferries
Hello Loredana
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience with whilst on board the ferry . As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
We had our trip from Igoumenitsa to…
We had our trip from Igoumenitsa to Corfu on July 18, 2025, at 10:00 AM. When we arrived at the port, we went to your agency, Kerkyla Lines. There, I asked the operator if we were at the right counter or not (so we wouldn't have to wait in line for nothing). I can't tell you the hell we were subjected to. She started screaming like crazy for no reason, an incredibly rude and cruel person. I think these people shouldn't have jobs that require welcoming and kindness to customers... I was very upset and didn't enjoy the trip anymore.
July 16, 2025
Reply from Direct Ferries
Hello,
We greatly appreciate you taking the time to give your feedback.
We're sorry to hear that you had a negative experience, however it seems that your review is in relation to your experience with the ferry operators staff at the port. As this is not a review related to your experience of using the Direct Ferries website or interacting with the Direct Ferries Team, we’d kindly ask you to consider revising your star rating to reflect your thoughts on your experience with Direct Ferries.
We appreaciate your understanding and we will pass this feedback onto the ferry operator on your behalf. If there is anything else that we can help with, please let us know.
Kind regards,
Direct Ferries
Terrible ticket design. P
I sent my opinion at your info email address. Your ticket is designed to hide the most relevant information. The first date and time you see is the date and time that you made the ticket. Nobody cares. They wanna know when they leave. they wanna know where they leave from, they wanna know how long it will take, they wanna know when they will arrive, and they want the location of where they arrive. The actual location. The Google map location, location, the ferry port. You know who told me that? Nobody. God. When he made me. Just like he told me not to put pencils in my eyeballs.
July 11, 2025
Reply from Direct Ferries
Helllo,
Thank you for sharing your feedback, both here and via email. We’re sorry to hear that you found the ticket layout confusing, and we truly appreciate you taking the time to let us know.
Your suggestions are valuable, and we will take them into consideration as we work to improve the clarity and usefulness of our ticket design.
If there’s anything else we can assist you with, we’re here to help.
Kind Regards.
Direct ferries.
LA SEMPLICITA
July 19, 2025
Lost money
I paid for the Sardinia-Corsica ferry. I didn't get a confirmation. I'm trying to contact the company to resolve the matter. Unfortunately, only the machine answers me. They can't be contacted. Apparently the money is lost.
Thank you for your explanation. unfortunately, we sent to your bank account three payments., that we have received only two confirmation. I mentioned confirmation is still missing.. please read my email sent directly to you.
Kind regards
July 3, 2025
Unprompted review
Reply from Direct Ferries
Hello Karel,
Thank you for your review, we appreciate you taking the time to leave your feedback.
Regarding your booking for €168.99 we have sent you a separate email as there are 2 booking's
We would like to know if this is correct.
Thank you
Kind regards,
Direct Ferries
STOLE MY MONEY FOR A FERRY TRIP THAT WAS UNAVAILABLE
I purchased a ticket for a Ferry to Malta for 570€, it was upon confirmation from the ferry Company.Two days later they send me an email informing the ferry is full in the hours I want. I request a full refund, they told me the money was never taken, but surprise it appears in my bank account, and I realized they have STOLEN MY MONEY!! I have sent more that 20 emails, because there is no Phone and they still don’t refund the money I payed for a service that was never done. DIRECT FERRIES IS A TOTAL SCAM!! IS BETTER TO BUY TICKETS DIRECTLY TO EACH FERRY COMPANY.
June 21, 2025
Unprompted review
Reply from Direct Ferries
Hello,
Thank you for taking the time to leave a review.
Kindly note that we are unable to locate your booking using the reference you provided. Our booking references always begin with three letters: DFP.
Please provide the correct booking reference, and we will be happy to check and investigate the matter further for you.
Thank you.
Kind regards,
Direct Ferries
Top tutto ok.
June 25, 2025
Easy to use and aproach
June 19, 2025
I have only the worst experience with…
I have only the worst experience with Direct Ferries. I bought tickets from them for a boat, from Naples to the island of Ischia. The money was sent but I never received the tickets. That's why I contacted them immediately and, right on the first day, they confirmed that I had sent the money and that it will be back within 48 hours. Then they extended this deadline to 3-5 days. Today it is long overdue and they are still arguing with me whether I sent them the money (even though I have a confirmation from my bank). They confirmed twice that I had sent the money and then wrote twice that they had to review it. Direct Ferries obviously has a big mess in their payments. In my eyes, very unscrupulous and untrustworthy behavior. Not to mention that they wanted 3 500 CZK for the tickets and I ended up buying them directly at the port for 2 700 CZK. I definitely do not recommend them to anyone. They are thieves.
June 7, 2025
Unprompted review
Reply from Direct Ferries
Dear Customer,
Thank you for taking the time to share your feedback. We truly appreciate your input, as it helps us improve our services.
We’re very sorry to hear that your experience did not meet expectations and sincerely apologise for any inconvenience caused.
As your review did not include a booking number, we’re currently unable to locate your booking and investigate the issue. Please contact us via our messenger service so we can assist you further.
Kind regards,
Direct Ferries
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.