Direct Interactions Reviews 38

I spoke to Monica P. She works for Job and Family Services...(Ohio Unemployment compensation department) Monica did a great job she informed me that the new program MEUC is available she answer questions regarding this new program that is being implemented to those who qualify. She has a very good attitude and it was very helpful and I would appreciate that Monica gets recognized for her professional attitude and the way she handled the call. She is very thorough and she put my mind at ease regarding the unemployment so thank you Monica as well as the Ohio Department of Job and Family Services unemployment compensation. Keep up the great work thank you very much for giving me the opportunity to let you know about the quality people you have working there! The management of Ohio Unemployment compensation has many helpful enthusiastic and goes without saying integrity!!! Monica as well as anybody that I've ever talked to was helpful but she was definitely a people person with great social skills I have talked to some people that you can tell on their voice they don't want to be bothered but please make sure you extend gratitude to the employees and please do something special for these exceptional people thank you all and have a blessed day!!!

After receiving an E-Mail from Ohio unemployment services.com I tried 3times in as many days to find out why I could not log on to the site to check the status of my claim. Miss Marsha U. with her patience, perseverance, and dedicated research was able to locate the reason and relieve me of my anxiety and corrected the problem. Thank GOD for loyal employees such as her. Thanks again, Miss Marsha U.

Hello I tried three times putting in answering the questions and explanations on unemployment page. I kept getting the error 404. I ended up calling in and a lady named Dana Rowe taking my call. i explained to her what happened and she entered everything for me and went out of her way helping me. i really was surprised how patient and helpful she was. She definitely should be a trainer or supervisor. She was excellent. Thank you so much.

Lisa Marie I just called for help with my unemployment an she did all that she could to help me I truly appreciate her because I have been waiting for 4 months she went over an above with helping me and very professional as well.

I'm writing to let anyone who needs to know what a great and helpful employee works at the ODJFS. His name is Paul, employee ID #1398. My case became an entangled issue. After trying for weeks to get through to a human being to try to straighten it all out, I waited for 1 1/2 hours, determined to get to an operator. Paul answered the phone and I could not believe the enthusiasm to solve my situation. We were on the phone together for another 1 1/2 hours! He could not have been more diligent if he tried! Just an outstanding effort to cut through my issues and finally get the ball rolling on my claim. Thank you Paul!! You are a credit to your peers!!!!

I want to share with you an exceptional phone experience I had with a person named Latreeva, who responded to a phone call made to the Ohio bureau of unemployment. These are difficult times for all of us due to the pandemic and the high unemployment effecting so many people. She was extremely knowledgeable, patient and a very pleasant person to interact with. How refreshing it is to speak with such a friendly person who herself may be dealing with stress of her own. In closing, this is the type of person who will give "customer service" a great name.

Thanks so much,
Traci

I spoke with Danielle ( 689374 )today from Ohio unemployment office . She was absolutely amazing from the warm greeting to filling out the application everything about her phone call was great . She also gave me some really good information about work from home jobs . I usually dread calling unemployment but she really made the whole process a lot better . Thanks again Danielle !! I hope you see this one day & get to see how your kindness really made my day . !

I spoke with a representative from Ohio unemployment office today and I must say she was so kind and helpful. Her manner was so calm and refreshing in a time that has been filled with so much uncertainty, chaos and anger. I thank you from the bottom of my heart Dannielle #689374 and yes I asked if there was a place I could reach out and give her a review. She was that good! People like you give us hope in a world of uncertainty.

Samantha Slade is outstanding. Extremely knowledgeable, personable, helpful with an outstanding disposition. She took care of my claim needs and was very patient through all of my questions. I recommend her to anyone. Not just five star, a whole constellation.

SAZ

An Angel Works From Home::I was calling Ohio Department of Job and family services/ODJFS to check on my backpay claim. I was on hold for 39 minutes, then, prayers were answered by a man named, God, no, just kidding, but ultimately yes. This man is Eric Cuevas.
Whoever is responsible for this man’s well being, financial security, job security, etc, the you KEEP HIM!!! And REWARD HIM, and PRAISE HIM for his true dedication to helping others. Helping a family that has struggled financially since March of 2020. Been furloughed, TWICE, and had to ask ODJFS for financial help. This man is an angel. He spoke with me on the phone for over an HOUR! Yes, an hour, and went through the 3 weeks of backpay questions and answered other issues I had with on line submitted Claims. In person communication is the answer, it works. The system works, a big thanks to Jon Husted, Mike DeWine, and the Director of ODJFS for your tireless efforts. If you are patient and courteous and thankful, prayers and people respond in GRATITUDE and blessings are always appreciated. No words, compliments, financially beneficial rewards can meet the requirements and the success that Eric Cuevas did today. His demeanor, professional behavior, were the PINNACLE of his life work and mission today. There is no higher praise for this man, working from home for DirectInteractions.com that can reward him than what he did for me and my family today. Thanks Eric Cuevas from all of my family. You truly are a HERO in a world that desperately needs a hug and a smile. God bless you and yours during this holiday season. You are truly a gift from God, and everyone needs to know that!!!

Today I spent 2 hours on the phone with unemployment . I want to say how great full I was that Saundera Bearden was on the phone with me this morning she was so kind, has great personality and listen to what I needed help with and told me how and what I needed to do right so I could hopefully get the money i am owed so I can move forward in my life for my family. She also brought to my attention about a couple more website that could or would help my family. In conclusion i would like to thank Saundera and you guys alot. Thanks again from Kerry&Alonzo

I was extremely pleased with the expertise of JFS employees Danielle and Vonetta provided for me today. Not only were they both very helpful, they were caring professionals. I appreciate all they did to work with me as I navigated an extension for my unemployment benefits. Please commend them for a job well done. Thank you

Ohio Unemployment Workers
I have been dealing with your people since March on and off. Recently I have been mandatory layoff due to Covid-19. If I could send flowers to your people who have helped me I would. Every person has been amazing patient and friendly in helping me through break on claims to pay held. I want to say Thank You. The people are great and have no realization how wonderful they all are

Roberta Fechner

When I called Ohio Unemployment to report my work because there was a break in my claim. The Representative Tina Graziosi was very thorough and sufficient with handling my claim. Ms. Graziosi was the best Representative I've ever spoken with At Ohio unemployment!

This has been a very trying time for all of us during this Covid 19 crisis. I have had to rely on my faith and stir up every ounce of patience I possess in order to survive with a positive attitude. My finances and spirit has taken a hit. One problem after another but today I needed to resolve an issue with my unemployment claim leaving me no options but to call in instead of the online option. I'm so thankful that I did. I was blessed to speak with a Ms. Maxwell who took her time and patiently helped me to not only understand my case but also found problems that I would have never known was there. She called on the assistance of her Supervisor Monica Hollis who extended the same time, patience and concern. Though my particular case is far from favorable at this point I still walked away feeling some relief, and in knowing that they cared as unknowingly they helped to relieve my anxiety at such a trying time.
Kudos Ms. Maxwell and Monica Hollis

Horrible experience I applied for a job there doing something I have done for over 20 years. More than qualified. Had a 30 minute phone interview with 'Connie' that went well. 5 minutes later I got an auto responder canned email from an unmonitored email box saying I wasn't qualified. Don't waste your time applying there. They probably treat employees badly the same way they were rude to me.