Kerry was very pleasant, very polite, and helped me with the upgrade from copper line to digital. She looked for a personal quote that suited my elderly Aunt, and was able to sign us up for a much imp... See more
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See what reviewers are saying
I reccomened you stay away from this scammer company. They told me there is no fee towards fixing my internet which needed a repair/switch but they decided to CHARGE £270 FOR A 3 MINUTE JOB. I was fo... See more
I have been with DST since 2007, so nearly 20 years. Kerry, who I spoke with today (30.Jul.2026) , was staggered. She was super helpful today and reassured me that my switch to fibre would be as pain... See more
Useful call explaining future strategy and outlining the options. A brief discussion around phone usage and they were able to give me an upgrade and reduced my outgoings. Very impressed, thank you Ker... See more
Company details
- Internet Provider
- Internet Service Provider
- Phone and Internet Service
- Telecommunications Service Provider
Written by the company
Direct Save Telecom are here to help everyone save money on their broadband and home phone with free set up, free wireless router and fully UK based support teams. Not only will we save you money on your home phone and broadband you will receive access to our online discount club, free for the first year. A typical family of four can save a massive £1000 per year, or more depending on usage effectively making their broadband totally free with plenty left over.
Contact info
Direct Save House, Unit 2 Century Court, Tolpits Lane, Watford, WD18 9RS, Watford, United Kingdom
- 01923 709709
- customerservices@directsave.co.uk
- www.directsavetelecom.co.uk
4.3
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 91% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was great,and hopefully it will be…
It was great,and hopefully it will be always like this !
March 28, 2026
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Kerry
Kerry, whom I spoke to was helpful and explained everything I needed to know about my renewable contract ,happy with service provided.
March 25, 2026
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Excellent Customer Service
Received a call to discuss contract renewal. Excellent customer service. Was introduced to the conversion from analogue to digital (copper to fibre) and had a chance to talk about the installation and internal wiring issues with their technical support.
Can thoroughly recommend DirectSave Telecom.
March 25, 2026
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Security alert
First received a call from Kerry on Friday about a security alert they had received about our account after explaining that that we had In fact knew about it Kerry then spoke through our options and how we could move forward with the problem we were having. She was extremely helpful and very understanding of our situation. Kerry had then done a follow up call with me on Monday which was really nice also! Thanks again for all your help :)
March 20, 2026
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Im amazed at how professional and…
Im amazed at how professional and helpful this staff is i totally recommend this company
March 23, 2026
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
What a well spoken and confident person…
What a well spoken and confident person you are lucky to have her working for you l am extremely happy with our telephone conversation and looking forward to my new upgrade
March 20, 2026
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
I have a good experience and she was so…
I have a good experience and she was so helpful she may make me understanding everything and I was so happy
March 18, 2026
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Had a problem solved straight away,very…
Had a problem solved straight away,very good and polite customer service.
March 13, 2026
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Warning, warning. Don't touch this service.
Warning, Warning warning. This is not a time to waste your money. So avoid the service. I took out a broadband contract, unlimited. Well! At no time at all day/night. Can you use the service without it being unstable. Tried communicating with direct save regarding the issue, which to them wasn't a issue, Surprisingly. So, am contacted to continuing giving away £22.94p for a service, that doesn't benefit or warrant the cost. If you haven't understood what, I have said. I suggest you avoid it. It's as deadly as Covid-19.
May 31, 2025
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for your post.
We are very sorry to hear you have had a less than positive experience. Please let us know you account details so we can look into the issues you are facing.
EDIT: Thank you for your details. Your current connection is a standard broadband running through the full copper network. We have checked the notes on the account and can see the last call made to our technical support team was 05th January 2026 and not a call since. The line history is very good in terms on connection and the usage averages a minimum of around 60Gb worth of downloads per month.
The authentication logs also confirm stability as there have only been 4 recorded dropped connection since 19th February 2026 which lasted no more than 30 seconds.
If you are continuing to experience issues please call our technical support team on 01923 709709 option 2.
No more 'Bacon and Elba's for me!
Won't blatantly give away my last suppliers, one of which I was with 18 plus years. It ended due to poor customer service and for those of us that grew up in the 80's and 90's, you'll know how far those standards have dropped.
Fortunately I found Direct Save. Made 4 calls, each time it was easy to get through, their automated system isn't arduous to get through unlike most others these days. James, Jess and Matt I hope I've got those names right were really good. Special mention to Alison who helped speed up my connection date. Preserved on our call when I had a bad line to begin with. Clearly knows what she's doing and has a happy disposition. I'm sure her laugh brightens up the office!. It was so nice to be able to speak without anything being lost in translation while having my issues resolved professionally and courteously with little fuss.
Got connected early, been up and running 2 weeks. Everything has been running smoothly and their prices are very reasonable considering the high levels of customer service they provide. I'd highly recommend them based on my experience!.
February 10, 2026
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Kerry was great to talk to and amazing…
Kerry was great to talk to and amazing advice thank you
March 9, 2026
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
I spoke to lovely lady called Kerry at…
I spoke to lovely lady called Kerry at direct save she was so helpful. So happy with the service I have had. Thanks Kerry for your help.
February 6, 2026
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
This is the worst broadband service…
This is the worst broadband service I’ve ever used. The connection was constantly unstable — sometimes working, sometimes not — and I often had to rely on my mobile data instead.
Now that I’m moving to a new address outside their service area, they are still charging me a £20 per month early termination fee and asking me to return the router that was originally advertised as “free” when I signed up.
I sincerely suggest everyone avoid this provider. Honestly, you’re better off just using your mobile data.
March 4, 2026
Unprompted review
Reply from Direct Save Telecom
Good Afternoon,
Thank you for your post.
We are very sorry to hear you have had a less than positive experience. Please let us know you account details so we can look into the issues you are facing.
Great customer service and very quick call
Great customer service going through setup process and letting me know how direct debits work and when money will be taken etc.
February 24, 2026
Reply from Direct Save Telecom
Good Afternoon,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Kerry was very helpful & spoke throu…
Kerry was very helpful & spoke throu everything to me perfectly and explained the process.
February 13, 2026
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
I had a great experience with support from Gabriel
I had a great experience with an advisor who helped me set up my broadband. He was professional, patient, and extremely friendly throughout the whole process. He explained everything clearly and made the setup smooth and stress-free. Excellent customer service, thank you Gabriel!
February 11, 2026
Unprompted review
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
Reply from Direct Save Telecom
Good Morning,
Thank you for taking the time to write a review.
Its always good to receive positive feedback. We try our very best to do all we can for our customers. Thank you for choosing to be with Direct Save Telecom.
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