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Direct Wicker Reviews 

5
•
TrustScore 4 out of 5

3.8

Outdoor Furniture Store
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Company details

  1. Outdoor Furniture Store
  2. Furniture Accessories
  3. Furniture Maker
  4. Furniture Manufacturer
  5. Furniture Store
  6. Garden Furniture Shop

Written by the company

Direct Wicker is a U.S.-based online retailer specializing in wicker and rattan outdoor furniture. Our product range includes outdoor wicker sofas, rattan dining sets, fire pit table sets, patio lounge furniture, and garden seating designed for everyday outdoor living. We focus on offering practical, durable, and well-designed outdoor furniture made with weather-resistant materials suitable for a variety of outdoor environments. Direct Wicker aims to provide customers with a straightforward shopping experience, clear product information, and reliable customer support. Whether furnishing a patio, backyard, or outdoor entertaining area, we strive to help customers create comfortable and functional outdoor spaces.

Contact info

3.8

Great

TrustScore 4 out of 5

5 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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3.8

All reviews

(5)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

This is a great company to deal with

This is a great company to deal with. I had a very difficult problem with an item I had purchased from them two years ago. This problem was nothing to do with the quality of the product or the company but they did everything they possibly could to resolve it. I dealt with the most marvellous woman called Maggie whose assistance & dedication to detail was outstanding. A huge thank you to Maggie in particular & this company in general. I can’t recommend them highly enough

May 28, 2026
Unprompted review
Rated 2 out of 5 stars

I want to return my umbrella cover

I want to return my umbrella cover. your website refers me to another address, but still no information about returning the cover. What's going on? There was no return label. The cover is too small. How do I return it? I purchased it on line when I ordered my umbrella and stand through Wayfare.

April 14, 2026
Unprompted review
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Reply from Direct Wicker

We’re very sorry to hear about your experience and apologize for the inconvenience caused.

We would like to help resolve this issue for you as quickly as possible. Please reply here with your order details or contact our support team directly at sale5@directwicker.com so we can investigate and assist further.

To help us locate your order, please include:
• The platform/store where the order was placed
• Approximate purchase date
• Product details
• Your preferred resolution (return, replacement, refund, etc.)

Thank you for your feedback and cooperation. We appreciate the opportunity to make this right for you.

Rated 5 out of 5 stars

Great experience.

Great experience.

February 24, 2026
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Reply from Direct Wicker

Thank you for your wonderful 5-star feedback! ⭐
We’re really pleased to hear that you had a great experience with Direct Wicker. Your support and kind words truly motivate our team to keep delivering the best service possible.
We hope to serve you again soon.
Best regards,
Direct Wicker Team

Rated 5 out of 5 stars

Great job

Quick and helpful

December 25, 2025
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Reply from Direct Wicker

Thank you for your kind words and support.
We truly appreciate your feedback and look forward to delivering even better products and services in the future.

Rated 5 out of 5 stars

Could not be happier

First I would like to say that Direct wicker customer service top notch. As for the product could not be happier. Great quality and looks amazing

September 7, 2025
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Reply from Direct Wicker

Thank you for your amazing review! We’re thrilled you love your Direct Wicker piece and our service. Enjoy it, and we can’t wait to delight you again!

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